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Crowne Plaza aims for “emotionally intelligent” experience
Staff are to be trained to be “better able to recognise cues in guests’ behaviour and make natural and authentic connections with guests without following a script”
15 Dec 2018
A Crowne Plaza staff member puts guest at easy through “a heightened awareness of the skills of emotional intelligence”
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Hertz partners with Clear to speed exit from airports
15 Dec 2018
Clear biometric screening
Luton airport completes £160 million upgrade
14 Dec 2018
Luton airport
Marriott adds Luxury Collection property in Paris
14 Dec 2018
Hotel de Berri
LVMH to acquire Belmond hotel group
14 Dec 2018
Le Manoir aux Quat'Saisons
Nhow Hotel London set to open summer 2019
14 Dec 2018
A screenshot of a video showing the Nhow London lobby design.
El Al to launch flights from Tel Aviv to Las Vegas and San Francisco
14 Dec 2018
El Al B787 Dreamliner
US points finger at Chinese government over Marriott data breach
14 Dec 2018
Data breach (iStock)
Avianca Brasil declares bankruptcy
14 Dec 2018
Boeing 787-8 Dreamliner of Avianca airlines taxiing at Madrid Barajas Adolfo Suarez airport. iStock
Wow Air to downsize fleet and cut routes
13 Dec 2018
CEO and Founder of Wow Air, Skuli Mogensen
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The lobby at Hotel de Berri
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Hotel review: Hôtel de Berri
14 Dec 2018
Restaurant review: Ko-No-Hana, Yokohama
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Restaurant review: Ko-No-Hana, Yokohama
14 Dec 2018
Restaurant review: Peter, Tokyo
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Restaurant review: Peter, Tokyo
13 Dec 2018
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Hotel review: Crowne Plaza London Heathrow T4
12 Dec 2018
Restaurant review: mezza9, Singapore
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Restaurant review: mezza9, Singapore
12 Dec 2018
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Restaurant review: PDT (Please Don’t Tell), Hong Kong
11 Dec 2018
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Flight review: Delta Air Lines A330-200, Delta One
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Assessing the air-rail trail
11 Dec 2018
Lost luggage
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Smart traveller: lost luggage
11 Dec 2018
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Val-d'Isère: Let it snow
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