Amtrak unveils refurbished waiting area at New York Penn Station

28 Jul 2020 by Mark Caswell
Amtrak's refreshed Ticketed Waiting Area at New York Penn Station

Amtrak and NJ Transit have completed the first phase of the refurbishment of the Ticketed Waiting Area at New York Penn Station.

The space is located located on the Upper Level, 8th Avenue side of the station, and now features a new information desk, seats with power sockets and USB ports, and new ceiling LED lighting.

There is also a second entrance to the area close to the NJ Transit concourse, enabling easier access to the 7th Avenue side of the station.

Amtrak's refreshed Ticketed Waiting Area at New York Penn Station

Various health and safety measures to protect against Covid-19 have been incorporated into the space, including signage indicating safe distances in high traffic areas, protective plastic barriers installed at customer counters, and both customers and employees required to wear face masks or coverings.

Customers are encouraged to arrive 30 minutes before departure, or 60 minutes if they are in need of ticketing and/or baggage assistance, and those using the Amtrak App can get a push notification two hours before departure, summarizing New York Penn Station’s cleaning procedures, restroom protocols, recommended arrival times, and boarding and ticketing information.

Amtrak's refreshed Ticketed Waiting Area at New York Penn Station

“The upgrade of the Ticketed Waiting Area makes the NJ Transit concourse even more convenient for our customers and is a prime example of what our renewed partnership with Amtrak can achieve,” said NJ Transit president and CEO Kevin Corbett.

“Whether it’s new customer amenities such as this, or together taking on the mega-projects of national significance like the new Portal Bridge, we are firmly committed to leveraging our partnership to raise the bar on regional rail travel which enhances our customers’ experience and drives the region’s economy.”

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