
Today, we have announced the winners of the region’s most prestigious travel awards. The Business Traveller Asia-Pacific Awards is now in its 31st year and continues to celebrate the best in the travel and hospitality industry as voted by some of the region’s most qualified judges: the Business Traveller Asia-Pacific readers.
Taking an average of 19 business trips a year (pre-Covid), our readers are experts in assessing what constitutes the perfect flight and an exceptional hotel. Each year, we invite more than 30,000 of our loyal subscribers to cast their votes in our Reader Poll and share their opinions on everything from their favourite hotel brand or preferred hotel in a specific city, to the best inflight experience or favoured airport and airline.
While this year we returned to requests for readers’ thoughts on the last 12 months only (last year was 24 months due to the unprecedented global situation), we still asked readers to consider non-travel experiences related to Covid and its aftermath, including levels of communication, efficiency, sensitivity, and support from companies and organisations within the travel industry.
The poll ran from July to September, with the results independently compiled by research agency, Business Intelligence.
Read on to see the winners and runners-up.
Airlines
Best Airline
- Singapore Airlines
- Qatar Airways
- Emirates
Best Asia-Pacific Airline
- Singapore Airlines
- Cathay Pacific
- Thai Airways
Best Chinese Airline
- Cathay Pacific
- Air China
- China Eastern
Best European Airline
- Lufthansa
- British Airways
- Swiss International Air Lines
Best North American Airline
- American Airlines
- Delta Airlines
- United Airlines
Best Middle-Eastern/African Airline
- Qatar Airways
- Emirates
- Etihad Airways
Best Low-Cost Airline
- Air Asia
- Easyjet
- Jetstar
Best Airline First Class
- Singapore Airlines
- Emirates
- Cathay Pacific
Best Airline Business Class
- Singapore Airlines
- Qatar Airways
- Cathay Pacific
Best Airline Premium Economy Class
- Singapore Airlines
- Cathay Pacific
- Emirates
Best Airline Economy Class
- Singapore Airlines
- Emirates
- Qatar Airways
Best Frequent Flyer Programme
- Cathay Pacific – Marco Polo Club
- Singapore Airlines – Krisflyer
- British Airways – Executive Club
Airports
Best Airport in the World
- Singapore Changi Airport
- Hong Kong International Airport
- Hamad International Airport, Doha
Best Airport in Asia-Pacific
- Singapore Changi Airport
- Hong Kong International Airport
- Incheon International Airport
Best Airport for Tax-Free Shopping in the World
- Incheon International Airport
- Singapore Changi Airport
- Dubai International Airport
Best Business City in Asia
- Singapore
- Hong Kong
- Bangkok
Best Business City in the World
- Singapore
- London
- Hong Kong
Best Leisure City in Asia-Pacific
- Bangkok
- Singapore
- Tokyo
Hotels
Best Serviced Residence Brand in Asia-Pacific
- The Ascott
- Frasers Hospitality Group
- Oakwood Worldwide / Pan Pacific Serviced Suites
Best Serviced Residence in Asia-Pacific
- Ascott Raffles Place Singapore
- Fraser Suites Singapore
- Ascott Sathorn Bangkok
Best Business Hotel Brand in the World
- Grand Hyatt
- Shangri-La
- Intercontinental
Best Business Hotel Brand in Asia-Pacific
- Shangri-La
- Mandarin Oriental
- Grand Hyatt
Best Business Hotel Brand in Europe
- Intercontinental
- Hilton Hotels and Resorts
- Sofitel
Best Business Hotel Brand in North America
- Hilton Hotels and Resorts
- Intercontinental
- JW Marriott
Best Business Hotel Brand in Middle East/Africa
- Intercontinental
- Jumeirah
- Four Seasons
Best Luxury Hotel Brand in Asia Pacific
- Four Seasons
- Mandarin Oriental
- Shangri-La
Best Mid-Market Hotel Brand in the World
- Novotel
- Doubletree by Hilton
- Holiday Inn
Best Independent Hotel Brand
- The Fullerton Hotels and Resorts
- Ovolo
- The Peninsula Hotels Group
Best Business Hotel in the World
- The Peninsula Hong Kong
- Mandarin Oriental Bangkok
- Mandarin Oriental Hong Kong
Best Business Hotel in Asia-Pacific
- Mandarin Oriental Bangkok
- Shangri-La Singapore
- Mandarin Oriental Hong Kong
Best Airport Hotel in Asia-Pacific
- Crowne Plaza Changi Airport, Singapore
- Hong Kong Skycity Marriott
- Regal Airport Hong Kong
Best Independent Hotel in Asia-Pacific
- The Fullerton Singapore
- The Langham Hong Kong
- The Fullerton Bay Singapore
Best Hotel Loyalty Programme
- Marriott Bonvoy
- Hilton Honors
- IHG One Rewards
Best Business Hotel in Bangkok
- Mandarin Oriental Bangkok
- Shangri-La Bangkok
- JW Marriott Bangkok
Best Business Hotel in Beijing
- China World Summit Wing
- Park Hyatt
- Grand Hyatt
Best Business Hotel in Chengdu
- Shangri-La
- The St Regis
- Grand Hyatt
Best Business Hotel in Guangzhou
- Park Hyatt
- Shangri-La
- Mandarin Oriental
Best Business Hotel in Hanoi
- Sofitel Legend Metropole
- Hilton Hanoi Opera
- JW Marriott Hanoi
Best Business Hotel in Ho Chi Minh City
- Park Hyatt Saigon
- Intercontinental Asiana Saigon
- Sheraton Saigon
Best Business Hotel in Hong Kong
- Island Shangri-La
- Mandarin Oriental
- Grand Hyatt
Best Business Hotel in Jakarta
- JW Marriott
- Shangri-La
- Grand Hyatt
Best Business Hotel in Kuala Lumpur
- Grand Hyatt
- Mandarin Oriental
- Sheraton Imperial
Best Business Hotel in Macau
- Grand Hyatt
- Mandarin Oriental Macau
- Conrad Macau Cotai Central
Best Business Hotel in Manila
- Shangri-La The Fort Manila
- Edsa Shangri-La, Manila
- The Peninsula Manila
Best Business Hotel in Melbourne
- Grand Hyatt
- Intercontinental Melbourne The Rialto
- Park Hyatt
Best Business Hotel in Seoul
- Intercontinental Seoul COEX
- JW Marriott Dongdaemun Square
- The Westin Josun
Best Business Hotel in Shanghai
- Grand Hyatt
- Park Hyatt
- Pudong Shangri-La
Best Business Hotel in Shenzhen
- Futian Shangri-La
- Grand Hyatt
- JW Marriott
Best Business Hotel in Singapore
- Shangri-La
- The Fullerton
- Raffles
Best Business Hotel in Sydney
- Park Hyatt
- Four Seasons
- Intercontinental
Best Business Hotel in Taipei
- Shangri-La Far Eastern Plaza
- Grand Hyatt
- Sheraton Grand Taipei
Best Business Hotel in Tokyo
- Park Hyatt
- Shangri-La
- Grand Hyatt