Business Traveller Asia-Pacific Awards 2020 results

Today, we have announced the winners of the region’s most prestigious travel awards. The Business Traveller Asia-Pacific Awards is now in its 29th year and continues to celebrate the best in the travel and hospitality industry as voted by some of the region’s most qualified judges: the Business Traveller Asia-Pacific readers.

These 30,000-plus individuals are frequent travellers and their views provide valuable industry feedback. Although there wasn’t much travelling this year, our readers still voted for their favourite airlines, hotels and airports that brought them comfort in 2020. 

Between April and June, Business Traveller Asia-Pacific sent out a voting poll to subscribers, with the results independently compiled by market research company Business Intelligence.

Today, the airports, hotels, airlines and destinations that have most impressed this discerning audience have been crowned as the winners of their category.

Singapore Airlines was once again a major winner, winning the overall award for Best Airline and Best Asia-Pacific Airline for the 20th year running. The airline also held on to the awards for: Best First Class and Best Economy Class, while Qatar Airways picked up the Best Business Class award this year. Singapore Airlines also won Best Premium Economy Class. Cathay Pacific picked up the prize for Best Frequent-Flyer Programme and the Best Airport Lounge award this year.

This year, Delta Air Lines won the award for Best North American Airline. Best Chinese Airline went to Air China, while Qatar Airways won Best Middle Eastern/African Airline and Lufthansa won Best European Airline.

The honour of Best Business Hotel Brand in the World went to Grand Hyatt once again – marking its eighth consecutive year at the top, while Shangri-La held on to the title of Best Business Hotel Brand in Asia-Pacific and Mandarin Oriental, Hong Kong again took home the award for Best Business Hotel in the World. The award for Best Business Hotel in Asia-Pacific this year was taken by Shangri-La, Singapore.

Ascott remains undefeated in the category of Best Serviced Residence Brand in Asia-Pacific, having held the title since 2004 when the award was introduced. Meanwhile, the Best Serviced Residence in Asia-Pacific this year was voted as Oakwood Premier AMTD Singapore.

NOTE TO EDITORS:

Between April and June of this year, Business Traveller Asia-Pacific sent out poll forms to its subscribers, who are some of the region’s most frequent travellers. Results were compiled and tabulated by market research company Business Intelligence. The full results will appear in the November 2020 issue of the magazine.

Business Traveller leads the portfolio of titles belonging to international publishing house Panacea Publishing, which is headquartered in London. Business Traveller Asia-Pacific is one of 13 titles around the world, including Business Traveller China.

Since its first issue in 1982, Business Traveller Asia-Pacific has represented a valuable resource for frequent travellers, as well as serving as a platform for their concerns.

Best Airline

1. Singapore Airlines
2. Cathay Pacific
3. Qatar Airways

Best Asia-Pacific Airline

1. Singapore Airlines
2. Cathay Pacific
3. Thai Airways

Best Chinese Airline

1. Air China
2. China Southern
3. China Eastern

Best European Airline

1. Lufthansa
2. British Airways
3. Swiss International Air Lines

Best North American Airline

1. Delta Air Lines
2. American Airlines
3. United Airlines

Best Middle-Eastern/African Airline

1. Qatar Airways
2. Emirates
3. Etihad Airways

Best Low Cost Airline

1. AirAsia
2. Easyjet
3. JetStar

Best Airline First Class

1. Singapore Airlines
2. Emirates
3. Cathay Pacific

Best Airline Business Class

1. Qatar Airways
2. Singapore Airlines
3. Emirates

Best Airline Premium Economy Class

1. Singapore Airlines
2. Cathay Pacific
3. Qantas

Best Airline Economy Class

1. Singapore Airlines
2. Emirates
3. Qatar Airways

Best Frequent-Flyer Programme

1. Cathay Pacific – Marco Polo Club
2. Singapore Airlines – KrisFlyer
3. British Airways – Executive Club

Best Airport Lounge

1. Cathay Pacific – The Pier First Hong Kong
2. Qantas – First Class Sydney
3. Singapore Airlines – The Private Room

Best Independent Airport Lounge

1. Plaza Premium First Hong Kong
2. American Express Centurion Hong Kong
3. Plaza Premium Hong Kong T1 Gate 35

Best Airport in the World

1. Singapore Changi Airport
2. Hong Kong International Airport
3. Dubai International Airport

Best Airport in Asia-Pacific

1. Singapore Changi Airport
2. Hong Kong International Airport
3. Incheon Airport

Best Duty-Free in the World

1. Incheon Airport
2. Singapore Changi Airport
3. Dubai International Airport

Best Business City in Asia

1. Singapore
2. Hong Kong
3. Bangkok

Best Business City in the World

1. Singapore
2. London
3. Hong Kong

Best Leisure City in Asia-Pacific

1. Bangkok
2. Singapore
3. Tokyo

Best Business Hotel Brand in the World

1. Grand Hyatt
2. Mandarin Oriental
3. InterContinental

Best Business Hotel Brand in Asia-Pacific

1.  Shangri-La
2.  Grand Hyatt
3. Mandarin Oriental

Best Business Hotel Brand in Europe

1. Sofitel
2. InterContinental
3. Hilton Hotels & Resorts

Best Business Hotel Brand in North America

1. Marriott Hotels
2. Four Seasons
3. Hilton Hotels & Resorts

Best Business Hotel Brand in Middle East/Africa

1. Jumeirah
2. InterContinental
3. Hilton Hotels & Resorts

Best Mid-Market Hotel Brand in the World

1. Novotel
2. Holiday Inn
3. Courtyard by Marriott

Best Luxury Hotel Brand in Asia-Pacific

1. Four Seasons
2. The Ritz-Carlton
3. Shangri-La

Best Independent Hotel Brand

1. The Fullerton Hotels and Resorts
2. Aman Resorts
3. Ovolo Hotels

Best Hotel Loyalty Programme

1. Marriott Bonvoy
2. Hilton Hhonors
3. IHG Rewards

Best Business Hotel in the World

1. Mandarin Oriental, Hong Kong
2. The Peninsula, Hong Kong
3. Raffles Singapore

Best Business Hotel in Asia-Pacific

1. Shangri-La, Singapore
2. Mandarin Oriental, Hong Kong
3. Island Shangri-La, Hong Kong

Best Airport Hotel in Asia-Pacific

1. Crowne Plaza Changi Airport, Singapore
2. Regal Airport, Hong Kong
3. Hong Kong SkyCity Marriott

Best New Business Hotel in Asia-Pacific

1. Four Seasons Hotel Kuala Lumpur
2. InterContinental Singapore Robertson Quay
3.  Andaz Singapore

Best Independent Hotel in Asia-Pacific

1. The Fullerton Bay Hotel, Singapore
2. 137 Pillars Suites Bangkok
3. COMO The Treasury, Perth

Best Business Hotel in Bangkok

1. Mandarin Oriental
2. InterContinental Bangkok
3. Grand Hyatt Erawan

Best Business Hotel in Beijing

1. Grand Hyatt
2. China World Summit Wing, Beijing
3. The Peninsula

Best Business Hotel in Chengdu

1. Niccolo
2. Shangri-La
3. Grand Hyatt

Best Business Hotel in Guangzhou

1. Shangri-La
2. Mandarin Oriental
3. The Ritz-Carlton

Best Business Hotel in Hanoi

1. Sofitel Legend Metropole Hanoi
2. Hilton Hanoi Opera
3. InterContinental Hanoi Westlake

Best Business Hotel in Ho Chi Minh City

1. Park Hyatt Saigon
2. InterContinental Asiana Saigon
3. Sheraton Saigon Hotel & Towers

Best Business Hotel in Hong Kong

1. Island Shangri-La
2. Grand Hyatt
3. The Peninsula

Best Business Hotel in Jakarta

1. JW Marriott
2. Grand Hyatt
3. Shangri-La

Best Business Hotel in Kuala Lumpur

1. Grand Hyatt
2. Mandarin Oriental
3. Doubletree by Hilton

Best Business Hotel in Macau

1. Grand Hyatt
2. The Venetian
3. Conrad Macao Cotai Strip

Best Business Hotel in Manila

1. Shangri-La at the Fort
2. Makati Shangri-La
3. The Peninsula

Best Business Hotel in Melbourne

1. Grand Hyatt
2. InterContinental Melbourne The Rialto
3. Park Hyatt

Best Business Hotel in Mumbai

1. The Taj Mahal Palace
2. The Oberoi
3. Four Seasons

Best Business Hotel in New Delhi

1. ITC Maurya, A Luxury Collection Hotel
2. The Taj Mahal Hotel
3. JW Marriott Hotel New Delhi Aerocity

Best Business Hotel in Seoul

1. Lotte Hotel
2. Grand Hyatt
3. InterContinental Grand Seoul Parnas

Best Business Hotel in Shanghai

1. Grand Hyatt
2. JW Marriott Hotel Shanghai at Tomorrow Square
3. Pudong Shangri-La, East Shanghai

Best Business Hotel in Shenzhen

1. Futian Shangri-La
2. InterContinental
3. Grand Hyatt

Best Business Hotel in Singapore

Best Business Hotel in Sydney

1. Park Hyatt
2. Shangri-La
3. InterContinental

Best Business Hotel in Taipei

1. Shangri-La’s Far Eastern Plaza Hotel
2. Grand Hyatt
3. W Taipei

Best Business Hotel in Tokyo

1. Grand Hyatt
2. Shangri-La
3. Conrad

Best Serviced Residence in Asia-Pacific

1. Oakwood Premier AMTD Singapore
2. Ascott Raffles Place Singapore
3. Fraser Suites Sydney

Best Serviced Residence Brand in Asia-Pacific

1. Ascott
2. Frasers Hospitality Group
3. Oakwood