Business Traveller Awards 2022

The 2022 Business Traveller Awards were announced at a lunch at London’s Royal Garden hotel on Monday October 31, by the publishers of Business Traveller magazine, Panacea Media, and presented by special guest Justin Webb – journalist, broadcaster and presenter of the Today programme.

A fixture of the business travel and hospitality calendar for more than 30 years, this year’s hotly contested awards were attended by more than 200 industry leaders.

Singapore Airlines, Qatar Airways and British Airways each won four awards, with SIA being named Best Airline, as well as winning in the Best First Class, Best Cabin Staff and Best Asian Airline categories.

Qatar Airways took the awards for Best Long-Haul Airline, Best Business Class, Best Middle Eastern Airline and Best Inflight Food and Beverage, while British Airways took the awards for Best Short-Haul Carrier, Best Frequent Flyer Programme, Best Airport Lounge (for its Concorde Room at London Heathrow T5), and Best Travel App.

In the hotel categories Premier Inn took the awards for Best Business Hotel Brand in the UK, and Best Budget Hotel Brand, while Hilton Hotels and Resorts won awards for Best Business Hotel Brand Worldwide and in Europe, as well as Best Hotel Loyalty Scheme for Hilton Honors.

Avis won the awards for Best Car Rental Company both in Europe and Worldwide, while Samsonite won the award for Best Luggage Brand, Oneworld was named Best Airline Alliance, and American Express was awarded Best Credit / Payment Card for Travel (for the The Platinum Card by American Express).

New categories this year included Best MICE Destination in Europe and Worldwide – won by London and Singapore respectively – while Viking River Cruises took the award for Best River or Specialist Cruise Line, and Cunard won Best Ocean Cruise Line.

For the full results of the 2022 Business Traveller Awards, see below.

Commenting on this year’s awards Tom Otley, editorial director of Business Traveller, said:

“Although the annual Business Traveller Awards continued during the pandemic, this was our first chance to meet again in person and celebrate properly.

“These companies have been through so much in the intervening period, so it was wonderful to be able to recognise those who our readers felt had really performed in the most difficult of circumstances. I’d like to thank all of those involved in the Awards, and thank our readers for their voting.”

Sponsored by Small Luxury Hotels of the World (SLH), CityDoc, Collinson, Delta, Heathrow Express and South Western Railway, the Business Traveller Awards are voted for by readers of the magazine, with the results authenticated by an independent auditing company, and are widely recognised as the market’s benchmark for excellence.

AIRLINES

BEST AIRLINE

1. Singapore Airlines
2. Qatar Airways
3. Emirates
4. British Airways
5. Virgin Atlantic

BEST SHORT-HAUL CARRIER

1. British Airways
2. Jet2
3. Aegean
4. SWISS

BEST LONG-HAUL AIRLINE

1. Qatar Airways
2. Singapore Airlines
3. Emirates
4. Virgin Atlantic

BEST FREQUENT FLYER PROGRAMME

1. British Airways Executive Club
2. Virgin Atlantic Flying Club
3. Qantas Frequent Flyer
4. Air Canada – Aeroplan

BEST FIRST CLASS

1. Singapore Airlines
2. Emirates
3. British Airways
4. Lufthansa

BEST BUSINESS CLASS

1. Qatar Airways
2. Singapore Airlines
3. Virgin Atlantic
4. Emirates
5. British Airways

BEST PREMIUM ECONOMY CLASS

1. Virgin Atlantic
2. British Airways
3. Singapore Airlines
4. Emirates

BEST ECONOMY CLASS

1. Emirates
2. Virgin Atlantic
3. Singapore Airlines
4. Qatar Airways

BEST NORTH AMERICAN AIRLINE

1. Delta Air Lines
2. United Airlines
3. American Airlines
4. Air Canada

BEST CABIN STAFF

1. Singapore Airlines
2. Virgin Atlantic
3. Qatar Airways
4. Emirates

BEST AIRLINE ALLIANCE

1. oneworld
2. Star Alliance
3. SkyTeam

BEST LOW-COST AIRLINE

1. easyJet
2. Jet2
3. Indigo
4. Air Asia

BEST ASIAN AIRLINE

1. Singapore Airlines
2. Japan Airlines
3. Cathay Pacific
4. ANA

BEST MIDDLE EASTERN AIRLINE

1. Qatar Airways
2. Emirates
3. Etihad Airways
4. El Al

BEST AFRICAN AIRLINE

1. Ethiopian Airlines
2. South African Airways
3. Kenya Airways
4. Royal Air Maroc

BEST UK DOMESTIC TRAIN SERVICE

1. LNER
2. Avanti West Coast
3. GWR
4. Heathrow Express

BEST INFLIGHT FOOD & BEVERAGE

1. Qatar Airways
2. Singapore Airlines
3. Emirates
4. Virgin Atlantic

BEST INFLIGHT ENTERTAINMENT

1. Emirates
2. Qatar Airways
3. Singapore Airlines
4. Virgin Atlantic

HOTELS

BEST BUSINESS HOTEL BRAND WORLDWIDE

1. Hilton Hotels & Resorts
2. Mandarin Oriental
3. Four Seasons Hotels & Resorts
4. InterContinental Hotels & Resorts
5. JW Marriott

BEST BUSINESS HOTEL BRAND IN THE UK

1. Premier Inn
2. Hilton Hotels & Resorts
3. Hotel du Vin
4. Malmaison

BEST BUSINESS HOTEL BRAND IN EUROPE

1. Hilton Hotels & Resorts
2. NH Hotels
3. InterContinental Hotels & Resorts
4. Marriott Hotels

BEST BUSINESS HOTEL BRAND IN NORTH AMERICA

1. Marriott Hotels
2. Hilton Hotels & Resorts
3. Four Seasons Hotels & Resorts
4. InterContinental Hotels & Resorts

BEST BUSINESS HOTEL BRAND IN MIDDLE EAST

1. Rotana Hotels & Resorts
2. Jumeirah Hotels & Resorts
3. InterContinental Hotels & Resorts
4. Marriott Hotels

BEST BUSINESS HOTEL BRAND IN ASIA PACIFIC

1. The Peninsula Hotels
2. Shangri-La Hotels and Resorts
3. Mandarin Oriental
4. Conrad Hotels & Resorts

BEST BUDGET HOTEL BRAND

1. Premier Inn
2. Travelodge
3. ibis
4. Holiday Inn Express

BEST LUXURY HOTEL BRAND

1. Four Seasons Hotels & Resorts
2. The Peninsula Hotels
3. Mandarin Oriental
4. Shangri-La Hotels & Resorts

BEST HOTEL LOYALTY SCHEME

1. Hilton Honors
2. IHG One Rewards
3. Marriott Bonvoy
4. ALL- Accor Live Limitless

BEST SERVICED APARTMENT BRAND

1. Ascott The Residence
2. Citadines
3. Fraser Suites
4. Staybridge Suites

BEST INDEPENDENT HOTEL BRAND

1. citizenM
2. Rosewood Hotels & Resorts
3. Belmond
4. Rocco Forte Hotels

BEST AIRPORT HOTEL

1. Sofitel, London Heathrow
2. Crowne Plaza, Singapore
3. Regal Airport Hotel, Hong Kong
4. Hilton Amsterdam Airport Schiphol

AIRPORTS

BEST AIRPORT LOUNGE

1. British Airways Concorde Room, T5, London Heathrow
2. Virgin Atlantic Clubhouse, London Heathrow
3. Cathay Pacific, First Class, London Heathrow
4. Qatar Airways, Al Mourjan Business Class Lounge, Doha

BEST AIRPORT IN THE WORLD

1. Singapore Changi Airport
2. Heathrow Airport, London
3. Hamad International Airport, Doha
4. Dubai International Airport
5. Munich Airport

BEST AIRPORT FOR TAX-FREE SHOPPING

1. Heathrow Airport, London
2. Singapore Changi Airport
3. Dubai International Airport
4. Hamad International Airport, Doha

BEST AIRPORT IN EUROPE

1. Heathrow Airport, London
2. Amsterdam Schiphol Airport
3. London City Airport
4. Zurich Airport

BEST AIRPORT IN NORTH AMERICA

1. Los Angeles International Airport
2. JFK International Airport, New York
3. San Francisco International Airport
4. Dallas Fort Worth International Airport

BEST AIRPORT IN ASIA-PACIFIC

1. Singapore Changi Airport
2. Hong Kong International Airport
3. Bangkok
4. Tokyo Haneda

BEST AIRPORT IN THE MIDDLE EAST

1. Hamad International Airport, Doha
2. Dubai International Airport
3. Abu Dhabi International Airport
4. Muscat International Airport

GROUND TRANSPORTATION / MICE

BEST CAR RENTAL COMPANY WORLDWIDE

1. Avis
2. Hertz
3. Sixt
4. Enterprise

BEST CAR RENTAL COMPANY IN EUROPE

1. Avis
2. Hertz
3. Sixt
4. Europcar

BEST MICE DESTINATION IN EUROPE

1. London
2. Barcelona
3. Paris
4. Amsterdam

BEST MICE DESTINATION WORLDWIDE

1. Singapore
2. London
3. Dubai
4. New York

LIFESTYLE

BEST LUGGAGE BRAND

1. Samsonite
2. Tumi
3. Rimowa
4. Briggs & Riley

BEST CREDIT / PAYMENT CARD FOR TRAVEL

1. The Platinum Card by American Express
2. BA American Express Premium Plus
3. Halifax Clarity
4. Revolut

BEST TRAVEL APP

1. British Airways
2. Booking.com
3. Tripit
4. Skyscanner

BEST RIVER OR SPECIALIST CRUISE LINE

1. Viking River Cruises
2. Avalon Waterways
3. Scenic Luxury Cruises & Tours
4. Hurtigruten

BEST OCEAN CRUISE LINE

1. Cunard
2. Celebrity Cruises
3. Silversea
4. Regent Seven Sea Cruises