Business Traveller Asia-Pacific Awards 2021 results

27 Oct 2021 by Business Traveller Asia Pacific
Business Traveller Awards

Today, we have announced the winners of the region’s most prestigious travel awards. The Business Traveller Asia-Pacific Awards is now in its 30th year and continues to celebrate the best in the travel and hospitality industry as voted by some of the region’s most qualified judges: the Business Traveller Asia-Pacific readers.

Taking an average of 19 business trips a year (pre-Covid), our readers are experts in assessing what constitutes the perfect flight and an exceptional hotel. Each year, we invite more than 30,000 of our loyal subscribers to cast their votes in our Reader Poll and share their opinions on everything from the best brands to the most impressive in-flight experiences.

The poll ran from July to September, with the results independently compiled by research agency, Business Intelligence. Today, the airports, hotels, and airlines that have most impressed this discerning audience have been crowned as the winners of their category.


Best Airline

  1. Singapore Airlines
  2. Qatar Airways
  3. Cathay Pacific

Best Asia-Pacific Airline 

  1. Singapore Airlines
  2. Cathay Pacific
  3. Thai Airways

Best Chinese Airline

  1. Air China
  2. China Southern
  3. Hainan Airlines

Best European Airline

  1. Lufthansa
  2. British Airways
  3. Swiss International Air Lines

Best North American Airline

  1. Delta Air Lines
  2. American Airlines
  3. United Airlines

Best Middle-Eastern/African Airline

  1. Qatar Airways
  2. Emirates
  3. Etihad Airways

Best Low-Cost Airline

  1. Air Asia
  2. Easyjet
  3. Scoot

Best Airline First Class

  1. Singapore Airlines
  2. Emirates
  3. Cathay Pacific

Best Airline Business Class

  1. Singapore Airlines
  2. Qatar Airways
  3. Cathay Pacific

Best Airline Premium Economy Class

  1. Singapore Airlines
  2. Cathay Pacific
  3. Qantas

Best Airline Economy Class

  1. Singapore Airlines
  2. Cathay Pacific
  3. Emirates

Best Frequent Flyer Programme

  1. Cathay Pacific – Marco Polo Club
  2. Singapore Airlines – KrisFlyer
  3. British Airways – Executive Club


Best Airport in the World

  1. Singapore Changi Airport
  2. Hong Kong International Airport
  3. Hamad International Airport

Best Airport in Asia-Pacific

  1. Singapore Changi Airport
  2. Hong Kong International Airport
  3. Incheon International Airport

Best Airport for Duty-Free Shopping in the World

  1. Incheon Airport
  2. Changi Airport
  3. Dubai International Airport

Best Business City in Asia

  1. Singapore
  2. Hong Kong
  3. Bangkok

Best Business City in the World

  1. Singapore
  2. London
  3. Hong Kong


Best Business Hotel Brand in the World

  1. Grand Hyatt
  2. Marriott
  3. Hilton Hotels & Resorts

Best Business Hotel Brand in Asia-Pacific

  1. Shangri-La
  2. Marriott
  3. Grand Hyatt

Best Business Hotel Brand in Europe

  1. Hilton 
  2. Marriott
  3. Intercontinental

Best Business Hotel Brand in North America

  1. Marriott Hotels
  2. Hilton
  3. Grand Hyatt

Best Business Hotel Brand in Middle East/Africa

  1. Jumeirah
  2. Hilton Hotels & Resorts
  3. Grand Hyatt

Best Mid-Market Hotel Brand in the World

  1. Doubletree by Hilton
  2. Novotel
  3. Holiday Inn

Best Luxury Hotel Brand in Asia Pacific

  1. Four Seasons
  2. Shangri-La
  3. The Ritz-Carlton

Best Independent Hotel Brand

  1. The Fullerton Hotels and Resorts
  2. Oberoi Hotels and Resorts
  3. Aman

Best Hotel Loyalty Programme

  1. Marriott Bonvoy
  2. Hilton Honors
  3. IHG Rewards

Best Business Hotel in the World

  1. The Peninsula, Hong Kong
  2. Mandarin Oriental, Hong Kong
  3. Fullerton Hotel Singapore

Best Business Hotel in Asia-Pacific

  1. The Peninsula, Hong Kong
  2. Shangri-La, Singapore
  3. Mandarin Oriental, Hong Kong

Best Airport Hotel in Asia-Pacific

  1. Crowne Plaza Changi Airport, Singapore
  2. Regal Airport, Hong Kong
  3. Hong Kong SkyCity Marriott

Best Independent Hotel in Asia-Pacific

  1. The Fullerton Bay Hotel, Singapore
  2. Como The Treasury, Perth
  3. Langham Hotel, Hong Kong

Best Business Hotel in Bangkok

  1. Shangri-La
  2. Grand Hyatt Erawan
  3. Mandarin Oriental

Best Business Hotel in Beijing

  1. China World Summit Wing, Beijing
  2. Grand Hyatt Beijing
  3. Rosewood Beijing

Best Business Hotel in Chengdu

  1. Shangri-La
  2. Niccolo Chengdu
  3. Intercontinental Chengdu Global Centre

Best Business Hotel in Guangzhou

  1. Four Seasons
  2. Shangri-La
  3. Westin

Best Business Hotel in Hanoi

  1. Sofitel Legend Metropole
  2. Hilton Hanoi Opera
  3. JW Marriott Hanoi

Best Business Hotel in Ho Chi Minh City

  1. Park Hyatt Saigon
  2. Sheraton Saigon Hotel & Towers
  3. Sofitel Saigon Plaza

Best Business Hotel in Hong Kong

  1. Island Shangri-La
  2. The Peninsula
  3. Grand Hyatt

Best Business Hotel in Jakarta

  1. Shangri-La
  2. JW Marriott
  3. Grand Hyatt

Best Business Hotel in Kuala Lumpur

  1. Grand Hyatt
  2. Mandarin Oriental
  3. Doubletree by Hilton

Best Business Hotel in Macau

  1. Grand Hyatt
  2. The Venetian
  3. Sheraton Grand Macau Hotel

Best Business Hotel in Manila

  1. Shangri-La at the Fort Manila
  2. Makati Shangri-La
  3. The Peninsula

Best Business Hotel in Melbourne

  1. Park Hyatt
  2. Grand Hyatt
  3. Intercontinental Melbourne The Rialto

Best Business Hotel in Seoul

  1. Lotte Hotel
  2. JW Marriott Dongdaemun Square
  3. Grand Hyatt

Best Business Hotel in Shanghai

  1. Grand Hyatt
  2. Pudong Shangri-La
  3. Park Hyatt

Best Business Hotel in Shenzhen

  1. Futian Shangri-La
  2. Four Seasons
  3. JW Marriott

Best Business Hotel in Singapore

  1. Shangri-La 
  2. The Fullerton
  3. Grand Hyatt

Best Business Hotel in Sydney

  1. Park Hyatt
  2. Four Seasons
  3. Shangri-La

Best Business Hotel in Taipei

  1. Shangri-La Far Eastern Plaza Hotel
  2. Grand Hyatt
  3. W Taipei

Best Business Hotel in Tokyo

  1. Grand Hyatt
  2. Shangri-La
  3. Four Seasons Hotel Tokyo at Marunouchi

Best Serviced Residence in Asia-Pacific

  1. Ascott Raffles Place Singapore
  2. Fraser Suites Sydney
  3. Ascott Kuala Lumpur

Best Serviced Residence Brand in Asia-Pacific

  1. The Ascott
  2. Frasers Hospitality Group
  3. Marriott Executive Apartments
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