Hotel groups with properties in mainland China, Hong Kong, Macau and Taiwan are waiving cancellation fees and offering more flexible rebooking policies amid concern over the spread of the coronavirus.
We will update this page as new details are announced.
Guests travelling to or from Mainland China, Hong Kong SAR, Macau SAR, or Taiwan, China can now change or cancel a valid booking for stays on or before March 31.
Guests who have booked directly with Accor via all.accor.com, the ALL app, global contact centre or directly with hotels can modify or cancel their reservations by visiting all.accor.com and click “My bookings” (only for those who have reserved a flexible rate) or contact Accor’s global reservations centre at 400 818 2688.
Those who have booked through a travel agent, online booking platform or other third parties need to contact their booking provider directly for assistance.
Guests travelling to or from mainland China, Hong Kong, Macau, or Taiwan on or before February 29 will be able to change or cancel a valid reservation.
Changing or cancelling a valid reservation (with or without guarantee) would be allowed without penalty for bookings made at the services residence, via the official website, or official WeChat account.
Guests who have made prepaid reservations may make the change or cancellation by calling global reservations at 400 820 1028 (Free call in mainland China) or (86-21) 3313 9800. For bookings made by a travel agent or online booking platform, please contact your agent directly.
Four Seasons Hotels and Resorts
Four Seasons offers free refund for guests who plan to cancel bookings of any Four Seasons hotel in both the Greater China region and other countries and regions in Asia Pacific on or before February 15, regardless of booking channels.
Hilton has a rebooking and cancellation waiver in place for all guests who plan to travel to any Hilton-branded property in Greater China on or before February 29.
For guests who plan to travel from Greater China to a Hilton-branded property globally, modification and cancellation penalties will also be waived during the same time period.
Guests with additional questions about their reservations should contact Hilton Guest Assistance on +1-888-446-6677.
Guests who have booked hotels in China, Hong Kong, Macau or Taiwan through hyatt.com, the World of Hyatt App, Hyatt’s WeChat Mini Program and or the Global Contact Center can postpone or cancel without a cancellation fee for stays on or before February 29. Contact details can be found here.
Intercontinental Hotels Group
Guests travelling to or from mainland China, Hong Kong, Macau or Taiwan between on or before February 29 will be able to change or cancel a booking reservation without a fee.
This applies to bookings made directly through the hotel, at ihg.com, on the IHG app or through the IHG Central Reservations Centre. For more information contact 400 884 0888 (from mainland China) or +86 21 20334888 (international).
Cancellation fees have been waived for hotel stays through February 29, for all guests with reservations in mainland China, Hong Kong, Macau and Taiwan, as well as for guests from mainland China, Hong Kong, Macau and Taiwan travelling to any global Marriott hotel.
Radisson Hotel Group
Radisson Hotels Group offers free cancellations in response to the coronavirus outbreak. This applies to guests who have made reservations in any of Radisson Hotel Group’s hotels in China, as well as those from China to any of Radisson Hotel Group’s hotel globally on or before February 29, regardless of booking channel. Guests may contact hotels directly or visit this website for contact details.
Rosewood Hotels Group
The hotel group is waiving cancellation fees for individual hotel stays for guests with reservations at our hotels in Mainland China, Hong Kong SAR, and guests from Mainland China, Hong Kong SAR, traveling outbound to other Rosewood Hotels destinations globally until further notice.
Shangri-La Hotels and Resorts
Shangri-La Hotels Group has a free cancellation policy for guests who have bookings for stays in any Shangri-La hotel in China and those from China that have bookings for stays in any Shangri-La hotel globally. These guests can contact the hotel or their third-party booking platform to cancel their bookings for free on or before February 29.
The Peninsula Hotels
Guests from mainland China, Hong Kong, Macau and Taiwan who have made reservations via official channels (including official website, global customer service centre and Peninsula’s official WeChat booking platform) for stays at any Peninsula hotel worldwide on or before February 29 can cancel or modify their bookings for free.
Meanwhile, guests who have made bookings for stays at the three Peninsula hotels in the Greater China region (Hong Kong, Shanghai and Beijing) in March 2020 can modify their bookings or postpone their stay within 12 months for free.
Wyndham Hotels and Resorts
Guests travelling to or from mainland China with direct bookings for stays in any Wyndham hotel through February 29 will have their cancellation or change penalties waived. This also applies to bookings made by guests travelling from China to any global Wyndham-branded hotels.