Accor has joined a growing list of hotel groups that are offering membership tier status and points extensions to members of their loyalty programmes in the Greater China region in the wake of the coronavirus outbreak (Covid-19).
Accor’s extension policy will apply to its Accor Live Limitless members whose address in their profile is listed in mainland China, Hong Kong SAR, Macau SAR and Taiwan as of February 15.
Accor Live Limitless’ Silver, Gold, Platinum and Diamond members whose membership status is due to expire by December 31 this year will have their current membership status extended until December 31, 2021.
Accor’s Silver, Gold, Platinum and Diamond members whose reward points are set to expire between February 1 this year and January 31 next year will have the validity of their reward points extended until January 31, 2021. Accor said these members only need to complete a valid stay before January 31 next year to keep their points valid. Normally rewards points will remain valid for 365 days after the member’s latest valid stay.
Platinum and Diamond members who haven’t used the Suite Night Upgrade privilege that is set to expire on or before December 31 this year will enjoy an extension until December 31, 2021.
Accor said it will finish the adjustments “as soon as possible”.
Accor has also extended the booking change fee and cancellation fee waiver for guests travelling to or from mainland China, Hong Kong SAR, Macau SAR and Taiwan until March 31, 2020.
Other major hotel groups also announced membership tier and benefit extensions for their members whose travel plans have been affected by the coronavirus outbreak.
IHG, Hilton and Marriott offer such extensions to their members in the Greater China region, while Hyatt gives tier status and benefits extensions to all its members based in the Asia-Pacific region.
Earlier this week, Shangri-La also announced that it’s extending tier status and benefits for Diamond and Jade members of its loyalty programme Golden Circle around the world.
Business Traveller Asia-Pacific has rounded up a list of hotel groups that are waiving cancellation fees and offering more flexible rebooking policies amid concern over the spread of the coronavirus:
