Indigo has announced that it will complete payment against all pending credit shells, created when flights were cancelled due to the Covid-19 lockdown earlier this year, by January 31, 2021.
The low-cost carrier stated that it has already paid out 90 per cent refunds amounting to approximately ₹1000 crore.
Ronojoy Dutta, chief executive officer, Indigo said:
“The sudden onset of Covid-19 and the resulting lockdown, brought our operations to a complete halt by the end of March of this year. As our incoming cash flow dried up, we were unable to immediately process refunds for cancelled flights and had to create credit shells for the refunds that were due to our customers.
“However, with the resumption of operations and a steady increase in demand for air travel, our priority has been to refund the credit shell amounts in an expedited manner.
“We are pleased to commit that we will disburse the full 100 per cent credit shell payments latest by January 31, 2021. We would like to thank all our customers who stood by us for their patience and understanding during this unprecedented crisis”.