NH Hotel Group redesigns meetings and events experience for the Covid-19 era

7 Jul 2020 by Mark Caswell
New MICE experience at NH Hotel Group

NH Hotel Group has outlined measures it is taking to ensure the safety of guests when the MICE segment (Meetings, Incentives, Conventions and Exhibitions) is able to return.

The group says it has surveyed over 1,000 specialists and reviewed nearly 700 standards before devising the new offering.

NH said that “one of the most demanded items” in the survey was the digitalisation and innovation of services. Going forward clients will be able to take virtual tours of spaces, choose set ups and visualise them from their own devices.

Wifi bandwidth has also been addressed to ensure it can cope with large “hybrid events”, where face-to-face meetings are combined with an online offering.

New MICE experience at NH Hotel Group

Meeting rooms and rest areas will be disinfected during breaks and after each event, and guest materials will also be disinfected before entering the hotel, and delivered to clients in individual packaging.

Room set ups will be modified to respect social distancing, and meal buffet services will now be presented in individual packaged portions.

Finally “In order to avoid crowding in the common areas, the arrival and departure of large groups will be pre-scheduled”, while hand sanitisers will be installed at each of the main access points to meeting rooms, and registration desks will be protected with plexiglass screens, and located in areas that will help to prevent congestion.

NH Hotels is owned by Minor International – for a recent interview with the parent group’s chairman Bill Heinecke, see:

Interview: Minor Hotels founder and chairman Bill Heinecke

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