American Airlines and United extend flight change fee waivers

8 Apr 2020 by Jackie Chen
American Airlines B777-300

American Airlines and United have both extended their flight change fee waivers for customers with travel plans that were disrupted by the Covid-19 pandemic.

American Airlines has extended its offer to waive change fees for customers who booked any ticket on or before April 7 for travel through September 30 this year. The airline said customers are allowed to change their origin and destination cities as part of this new offer, and travel must be completed by December 31, 2021.

The airline added that all AAdvantage award tickets are included in this offer, but customers will need to pay any fare difference at the time of ticketing of the new fare.

The US carrier, which cut 60 per cent of its international summer schedule, has also extended change fee waivers for its customers who purchase new travel through May 31 this year.

According to the airline, any ticket purchased from 1630, March 1 (Central Time) through 2359, May 31 this year (Central Time) will not incur change fees. It added that this offer is also available for any of its published non-refundable fares.

The full policy (as of April 7) can be read here.

United A321XLR

Meanwhile, another US carrier United announced that its customers can now make changes to or cancel any travel they have booked through the end of the year without fees on or before April 30 this year.

United said those who wish to cancel their travel can request an Electronic Travel Certificate (ETC) for the full value of their ticket. It added that it has recently extended the expiration dates for all ETCs to 24 months from their date of issuance.

According to the carrier, electronic certificates may be used for travel on United and United Express-operated flights, and United Express-marketed flights operated by other airlines. However, the airline added that they are not valid for travel on Star Alliance flights or United-marketed flights operated by other airlines.

Currently, United also allows customers who book new travel between March 3 and April 30 for future dates to change their tickets at no cost over the next 12 months.

The airline previously announced that it will extend the member status of its Mileage Plus frequent flyer programme until 2022.

Fellow US carrier Delta also announced similar changes to its Sky Miles programme. It has also extended its rebooking policy through to May 2022. /

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