‘Gate Handling’ fees can make basic economy fare no bargain Fees imposed to check in oversized bags at the gate can end up negating savings gained by opting for the lowest economy fares 5 days ago
United to launch Washington DC-Edinburgh route The summer seasonal service will operate daily between May 23 and October 4 next year Thursday, September 14, 2017
Airline customer experience mediocre at best, survey finds The survey looked at the aesthetics of US airlines’ websites, their perceived credibility, and the extent to which their online experience “delighted” customers by meeting or exceeding customers’ needs Friday, September 8, 2017
United to launch Houston-Sydney route The daily service will be operated by B787-9 aircraft, and will be the only nonstop route between Houston and Australia Friday, September 8, 2017
Travellers can now check-in for United flights using Amazon Alexa The airline is the first US carrier to enable travellers to check-in and get flight information using Amazon’s voice-activated digital assistant Wednesday, September 6, 2017
United partners with Brooks Brothers, Tracy Reese and Carhartt for new uniforms The new uniforms are set to launch in 2020, with flight attendants also receiving Tumi luggage Friday, August 25, 2017
United is terminating its year-old Hangzhou service It’s been just over a year since United launched the route, but lacklustre performance means the airline will be dropping it entirely this October Wednesday, August 2, 2017
United to relaunch Heathrow-Denver route The carrier will operate a daily non-stop service between March 25 and October 27 next year Thursday, July 27, 2017
United axes Birmingham-New York route The US carrier will withdraw the daily service in October, citing the route’s “poor financial performance” Friday, July 14, 2017
United trials advance payments for voluntary bumping The Flex-Schedule Programme would offer travel vouchers worth up to $250 to take a different flight on the same date and from the same airport Friday, July 14, 2017
