British Airways has refurbished its Concorde Room at London Heathrow Terminal 5.
Improvements include a re-upholstering furniture, adding new items to the room and increasing the number of phone chargers. The terrace area has new sofas and loungers.
Carolina Martinoli, British Airways’ director of brand and customer experience, said:
“We believe our customers will love the new look and feel of the Concorde Room, in particular the terrace that we have re-designed to create a private oasis in the middle of a bustling airport.”
Next to be refurbished is British Airways’ lounge at New York’s JFK Terminal 7 along with improvements to the check-in process. This is separate to the revamping of the First lounge at JFK where pre-flight dining will be added (at present the pre-flight dining is in the business class lounge only).
Next year Aberdeen and Rome’s lounges will also be revamped, and Geneva will be expanded. Further investment is then planned in San Francisco, Johannesburg and Chicago and Heathrow’s other lounges will be refreshed over the next few years.
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