Credit card data theft affected at least 1,200 Intercontinental Hotels Group properties

Intercontinental Barclay NYC

Credit Card Data Theft Affected at Least 1,200 InterContinental Hotels Group Properties


By Bob Curley


If you stayed in an InterContinental Hotels Group (IHG) property in the Americas last year, there’s a chance that someone has stolen your credit-card information.


If you stayed in an InterContinental Hotels Group (IHG) property in the Americas last year, there’s a chance that someone has stolen your credit-card information.


Hackers stole data from at least 1,200 IHG hotels in the Americas, The Verge ( reported, far more than the 100 properties initially reported by the hotel chain in December 2016. That number may grow as IHG receives data back from more of its franchised hotels. The group has 3,925 hotels in the Americas.


The data breach occurred between September and December of 2016. IHG says that cardholder names, numbers, expiration dates, and internal verification codes were obtained by hackers using credit-card stealing malware. The malware wasn’t eliminated until March 2017.


IHG learned of the security breach when guest credit cards were used without authorization after stays at the group’s hotels.

The company has created a tool (  that customers can use to determine if they have been affected by the hack.


IHG brands include Intercontinental Hotels, Kimpton, Hotel Indigo, Even Hotels, Hualuxe, Crown Plaza, Holiday Inn, Holiday Inn Express, Holiday Inn Resorts, Holiday Inn Club Vacations, Staybridge Suites, and Candlewood Suites.

Ten new and upcoming Kuala Lumpur hotels

Kuala Lumpur, Malaysia city skyline.

Hotel Cosmo Kuala Lumpur

Opening its doors on December 1, 2016, the Hotel Cosmo Kuala Lumpur is one of the latest midscale additions to Kuala Lumpur’s hotel scene. Its 347 rooms range from family-style and studio suites to regular guestrooms, and its location near the Masjid Jamek Interchange Station – two stops from KL Sentral – make it convenient for business travellers entering the city via the KLIA Express. The Leboh Ampang-district hotel is also located close to a number of the city’s banking institutions and Central Market.

Hotel Stripes Kuala Lumpur

Along with The Majestic Hotel Kuala Lumpur, YTL Hotels’ Hotel Stripes Kuala Lumpur is among the first properties in Southeast Asia to join the Autograph Collection – a group of more than 110 independent hotels worldwide. Opened in February 2017, the Hotel Stripes is situated in the business hub on Jalan Kamunting, an area replete with 1940s shop houses and once known as the Asian Heritage Row, and features 184 bespoke guestrooms and suites.

Mercure Kuala Lumpur Shaw Parade

The Mercure brand debuted in Kuala Lumpur earlier this month with the opening of the Mercure Kuala Lumpur Shaw Parade hotel. Located in the city’s Bukit Bintang district, the 213-room property features a number of distinctly local touches – a common theme among Mercure hotels – including Peranakan motifs in its all-day Chorak Restaurant. The hotel also has a lobby lounge, rooftop pool bar and adjacent fitness centre, and three meeting and events spaces.

Element Kuala Lumpur

The Element Hotels brand will be making its Southeast Asia debut when the Element Kuala Lumpur opens on April 9, 2017 in the 275-metre Ilham Baru Tower. Nearly half of the guestrooms in the property will be suites (120 out of a total 252 rooms), with small kitchenettes being a key feature of many of the eco-themed hotel’s accommodations. A variety of recreational services and amenities are also planned to be available in this green vein, including bicycle rental and electric vehicle charging stations.


Four Seasons Kuala Lumpur

Four Seasons’ new 209-room property in the Malaysian capital is scheduled for an early 2018 opening and will make up part of a 65-storey mixed-use tower that will offer a total of 242 Four Seasons-branded residences and 27 serviced apartments. A five-floor 27,900-sqm luxury shopping complex known as the Four Seasons Place Kuala Lumpur will also occupy the tower.

CitizenM Kuala Lumpur

Set to open in the second quarter of 2018, Artyzen Hospitality Group’s third CitizenM hotel in Asia will be its smallest in the region with 198 rooms – upcoming properties in Taipei and Shanghai will have 267 and 303 rooms, respectively. Announced last week, the Bukit Bintang district CitizenM Kuala Lumpur has been confirmed to feature a 24-hour CanteenM eatery, though other facilities have yet to be announced.

So Sofitel Kuala Lumpur Hotel and Residences, and Sofitel Kuala Lumpur Damansara

Accorhotels’ new So Sofitel offering in the Malaysian capital actually comprises two properties – the So Sofitel Kuala Lumpur Hotel and the So Sofitel Kuala Lumpur Residences. Both are scheduled to open their doors in 2020 and, like many of the city’s new hotels, are situated a short distance from the Petronas Twin Towers and the Kuala Lumpur Convention Centre. The hotel will offer 207 guestrooms while the serviced residences will include 590 units. Each features a spa, fitness centre and event spaces, among other facilities, while guests at the residences will be able to make use of the rooftop sky garden foyer for barbecues.

In addition to these properties, Accorhotels is also set to open its Sofitel Kuala Lumpur Damansara on June 1, 2017, located about one hour from Kuala Lumpur International Airport. Larger than the So Sofitel Kuala Lumpur Hotel, the Sofitel Kuala Lumpur Damansara will include some 312 rooms.

Crowne Plaza Kuala Lumpur City Centre

Intercontinental Hotel Group’s (IHG) Crowne Plaza Kuala Lumpur City Centre is currently scheduled for a 2021 opening with a specific focus on business travellers. This is evident in the hotel’s central business district location on Jalan Yap Kwan Seng road, walking distance from the Kuala Lumpur City Centre and Petronas Twin Towers, and its business centre and seven meeting spaces. A total of 338 rooms, an all-day dining restaurant, numerous specialty restaurants and a Sky Bar round will be available, along with leisure facilities such as an outdoor swimming pool and fitness centre.

Radisson Red Kuala Lumpur City Center

Announced back in October 2016, the Radisson Red Kuala Lumpur City Centre will stand about 800 metres from the Petronas Twin Towers when it opens in 2022, marking the brand’s debut in Malaysia. While the upscale lifestyle hotel brand focuses particularly on design, art and fashion, its business facilities are also a key component and the Radisson Red Kuala Lumpur will offer 166 rooms across 27 floors along with meetings and events spaces with views of the twin towers. A rooftop swimming pool and gym will also be included.

IHG announces Crowne Plaza Kuala Lumpur City Centre

Crowne Plaza Kuala Lumpur City Centre Rendering

Intercontinental Hotels Group (IHG) will be opening a new hotel in the Malaysian capital, the Crowne Plaza Kuala Lumpur City Centre, in 2021 following a management agreement IHG signed today with Yuk Tung Properties Sdn. Bhd.

IHG’s new property is specifically targeting business travellers with its central business district location and facilities. The Crowne Plaza will be located along Jalan Yap Kwan Seng, a road with numerous restaurants and embassies within walking distance of the Kuala Lumpur City Centre, home to the city’s Petronas Twin Towers. Guests will also have access to a business centre and seven meetings and events spaces within the hotel.

“With the AEC [Asean Economic Community] coming together we see greater opportunities for intra-regional travel,” said Leanne Harwood, vice president operations, South East Asia and Korea at IHG. “Coupled with the launch of the High Speed Rail linking Singapore and Kuala Lumpur in 2026, we’re confident the city will welcome even more visitors in the coming years.

“The opening of Crowne Plaza Kuala Lumpur City Centre will help cater to the influx of business travellers coming in from all over Asia and we are delighted to partner with Yuk Tung Properties to bring the Crowne Plaza brand into Kuala Lumpur.”

In addition to offering 338 rooms, the hotel will feature an all-day dining restaurant, a number of “specialty restaurants” and a Sky Bar. Meanwhile an outdoor swimming pool and fitness centre make up the leisure facilities so far announced for the new property.

The announcement of a new Kuala Lumpur Crowne Plaza follows the opening of IHG’s debut Laos hotel, the Crowne Plaza Vientiane earlier this month.

IHG makes Laos debut with Crowne Plaza Vientiane

Crowne Plaza Vientiane Mosaic Private Dining Room

Intercontinental Hotels Group (IHG) has opened the doors of its debut property in Laos, the Crowne Plaza Vientiane in the heart of the capital city.

Of particular note is the hotel’s close proximity to Wattay International Airport, being just a ten-minute drive away on Samsenthai Road. Targeted to business and leisure travellers alike, the property is claimed by IHG to be the first internationally branded upscale hotel in Vientiane. Corporate groups can also make use of the hotel’s ballroom and six meeting spaces.

Speaking about the new property, Leanne Harwood, vice president operations, South East Asia and Korea said that the company is now well positioned to take advantage of the more than nine million foreign visitors expected to travel to the country by 2025.

“As one of the region’s fastest growing nations, Laos has enjoyed significant economic growth in the last decade due to its expanding infrastructure which has played no small role in boosting tourism and attracting foreign investment into the country.”

Crowne Plaza Vientiane features both rooms and suites featuring traditional Lao elements. Complimentary high-speed wifi is offered to all guests and business travellers can make use of the executive club lounge.

Its F&B offerings will also include Vientiane’s first Indochine restaurant offering Lao, Thai and Vietnamese cuisine – 3 Merchants – and an outdoor beer garden, among others. For those wishing to remain active, the hotel has an outdoor infinity pool looking out over the city, a 24-hour fitness centre and a spa.

To celebrate the opening, the hotel is offering a promotional rate of US$119++ per night.

IHG Business Rewards offering double points

Crowne Plaza Hong Kong Kowloon East -Grand-Ballroom_Classroo

Members of Intercontinental Hotel Group’s (IHG) loyalty programme can accrue double points until April 15 for bookings made on meetings, events and accommodation. The “Double Play Double Points” offer is the group’s latest IHG Business Rewards promotion and is applicable to participating hotels worldwide.

Point accrual is capped up to bookings of US$20,000, for which members can receive 120,000 Double Points. Under the promotion, members receive six points for every US$1 spent, with double points able to be accumulated on any spend. For bookings exceeding the US$20,000 cap, members can earn double points on every dollar up until the cap with each US$1 thereafter providing the standard three points.

That said, those spending a minimum of US$20,000 on a single event or individual booking will receive an additional 35,000 supplementary points. These high-value bookings have no restriction on the number that can be made, meaning supplementary points will be awarded for each individual high-value booking that meets the minimum spend.

To be eligible for the offer, events and stays have to take place before August 31 this year.

Speaking about the promotion, Samantha Llewellyn, IHG’s vice president, customer loyalty marketing, Asia, Middle East and Africa, said: “We’re always looking for opportunities to show our appreciation to our loyal corporate members, who we know will enjoy the benefits of being able to earn twice as many points when they book their meetings, events and stays with us.”

Intercontinental set for 2021 Laos debut

Intercontinental Vientiane

Intercontinental Hotels Group (IHG) is set to open its first Intercontinental-brand property in Laos in 2021, as part of the new mixed-use World Trade Centre development. The more than 400-room Intercontinental Vientiane will join a retail mall, medical centre, conference centre, office tower and residential towers when it opens.

The hotel and development will be situated next to Lan Cang Avenue, Vietnam Street and French Street, in close proximity to key buildings including the Prime Minister’s office, numerous international embassies and major convention centres. Meanwhile Wattay International Airport is a short drive from the location, and public transportation options will allow for convenient access to Lao National Museum and the Morning Market.

“Laos is currently one of the region’s fastest growing nations with close to five million international arrivals each year and future infrastructural and industrial developments underway to continue boosting economic growth and attract foreign investment,” said Leanne Harwood, vice president, operations for IHG, South East Asia and Korea. “It is well on its way to becoming one of the region’s busiest business and tourist destinations and it’s a great time to be bringing the Intercontinental brand into the country to tap on this potential.”

Guests at the hotel will be able to make use of the brand’s signature Club Lounge, in addition to a swimming pool, spa and fitness centre. A specialty restaurant, all-day international restaurant, lobby lounge and bar will make up the F&B offerings.

Speaking about the opening, Lao International Development Co. CEO, Xiao Long, said: “In looking for a hotel management partner we were seeking one with a strong track record in operating hotels in new markets and a well-known premium hotel brand to complement the mix of offerings which would draw business and leisure travellers to stay with us when they travel.”

IHG opens second Holiday Inn in Bandung

Holiday Inn Bandung Pasteur

IHG has opened Holiday Inn Bandung Pasteur in the capital city of West Java province in Indonesia. Previously operated as Aston Primera PAstera Bandung, the hotel joins the hotel group following the signing of management agreement with PT Wisma Resortama Propertinda earlier this year.


Leanne Harwood, vice president, operations, IHG, South East Asia and Korea said: “In recent years, Bandung has emerged as one of Indonesia’s most popular tourist destinations. With a number of government-led initiatives to boost the city’s tourism industry and the recent expansion of its airport, visitor arrival numbers have almost doubled year on year and this is encouraging news for the industry all around.”


The property is a ten-minute drive away from Husein Sastranegara International Airport and 15 minutes from the central railway station. It is also in close proximity to the Cipularang-Purbaleunyi tollgate on Jalan Pasteur, convenient for those who travel from Jakarta.


There are 278 rooms and suites, well prepared with items including iron and iron board, TV and sound system, as well as business-friendly extension cord and power strip at working desk.


The hotel has a Modern Grand Ballroom, designed to accommodate up to 1,000 guests. There are also 12 multipurpose mid-sized meeting rooms hosting for 100 persons each. An executive boardroom is also available for business meetings.


For dining outlets, it has the all-day dining Ambassador Coffee Shop, the Magenta Coffee serving beverage, and a Wine lounge featuring live music.


Leisure facilities include outdoor pool, indoor heated pool, fitness centre, as well as an Orchidea Spa offering private or couple treatment rooms.


Anil Pathak, regional general manager, IHG, Indonesia, said: “Our guest rooms, suites and facilities are well appointed to ensure our guests enjoy a delightful and comfortable stay whilst visiting Bandung. As one of the largest cities in Indonesia, we’re seeing an increase in both domestic and international travellers to Bandung, and we are confident the Holiday Inn brand which is widely recognised and loved by people all around the world will be a draw to them as they visit the city.”

IHG introduces new virtual reality experience in China

IHG logo

In a move that showcases the continued growth and development of virtual reality (VR) in the hospitality sector, Intercontinental Hotels Group (IHG) is now providing guests in China with a newly launched VR experience.

Developed in partnership with Taiwanese electronics company, HTC Corporation, the experience is being offered in two formats. The first is a VR offering in the hotel’s Vive Zone, providing guests with gaming, entertainment and interactive experiences in a fully immersive digitally generated environment.

Meanwhile, the second offering enables guests to experience IHG’s Vive line of VR content through the Viveport application store in their own rooms. The company claims it is the first international hotel group in China to provide this kind of in-room digital experience.

Speaking about the new offering, Emily Chang, IHG Greater China’s chief commercial officer, said: “The application of VR in collaboration with HTC reflects our pursuit of the most advanced amenities, in line with our promise to enrich the travel experience of all IHG guests. Launching the VR service will also lay a solid foundation for employing other technologies in the future.”

The technology will initially be offered at three properties in IHG’s China portfolio: Hotel Indigo Shanghai On The Bund, Crowne Plaza Beijing Sun Palace, and Intercontinental Sanya Resort. The hotel group plans to expand the offering to other properties in China in the future.

“Virtual reality will have a deep and positive impact on many businesses, and the hospitality industry is one of the first to take advantage of its benefits,” said Alvin W. Graylin, China Regional President of Vive, HTC. “We are excited to work with IHG to deliver the world’s first VR-ready guest rooms and provide superior level of immersive experiences which will delight their customers in China, and soon globally.”