[seasonedtraveller]

That’s the One!

[CathayLoyalist2]

For any CEO to publicly admit, probably without realising what he has written, that , to use a football term, “he has lost the dressing room”, he has in fact lost everyone, quite a feat after only 18 months in charge……….and where is WW?. Well if he does step in that would be the end of AC. The BA Boards credibility is now on the line or is it a case of how they get rid of Cruz together with whomever recommended his appointment.

[Tom Otley]

Piece by Edward Lucas of The Economist (writing in The Times)

British Airways crisis exposes an airline in freefall
You need a subscription to read it

It ends
“…BA’s debacle this weekend finally snuffed out my loyalty. Book elsewhere, sell the shares and unleash the lawyers.”

[Tom Otley]

The second video (without the much-criticised high viz) from yesterday.

Not sure if there’s another video coming out for today

pic.twitter.com/jwNe6MWXej

— British Airways (@British_Airways) May 28, 2017

[canucklad]

Just listened to a chap called Julian Bray being interviewed on Radio Scotland. Very interesting and answered some points being made here.
Primarily the reason why no one from BA has faced up to the media to answer questions. Is because no one from BA is allowed to comment and most likely they don’t know why the outage (if that is what it is) is happening. Due to a confidentiality clause between themselves and TATA (Indian Outsourcer) he speculated that BA management haven’t a clue. Apparently TATA has installed highly secretive software called Swiftmore that they are very protective of.
On Cruz, he pretty much summed his chairmanship of one of the UK’s top brand up in 3 words. … ” He hasn’t a clue”

[openfly]

@esselle “Guys” in F…passé. Its “”darlin'” now!!

[openfly]

Snr Cruz has been really busy this weekend, on a golf course in Marbella. He used a private jet to get there…apparently no BA flights were operating and he didn’t want to pass through T5 as it was rather busy.
In view of this he asked his 18 year old work-experience assistant to write this communication to his staff. This youngster is well qualified with his O-level in art. What an amateur disgrace.

Oh my….time for passenger protests at LHR to get our message across? Cruz must go…and soon. Out,out,out!

[summerfly]

Is that email from Cruz really real? It’s most brilliant. Very funny indeed. But surely it can’t be real? Or is that the BA standard… it would explain alot.

[Intheair]

The ridiculous thing about the Cruz email is that he wrote it not realising there was a 100% chance it would be leaked to the media – he clearly lives in a delusional world where he believes his underlings are there to support him.

As I said in an earlier post, disasters like this happen – it’s the lack of a backup plan and the lack of a strategy to deal with the disaster that weakens the company. All multinationals have IT failures (without exception) – BA’s response shows how they haven’t thought beyond the spreadsheet in their management planning.

[Intheair]

Cruz didn’t outsource the IT – he has only been in charge for 18 months. It takes longer than that to plan for such a transfer. Who was the last CEO of BA?

[DavidGordon10]

This will be a case study on business school curricula for years….

One question to which I do not know the answer. The closest (in scale ) airline IT disaster was, as far as I know, the one involving Delta a while ago. Is there anything to be learnt from the way Delta handled that episode? Where was their IT – still in the USA or somewhere abroad – and how much did they eventually explain what had actually happened?

Good luck to everyone who is still stuck or who is claiming against BA.

[SimonS1]

[quote quote=809753]The ridiculous thing about the Cruz email is that he wrote it not realising there was a 100% chance it would be leaked to the media – he clearly lives in a delusional world where he believes his underlings are there to support him.

As I said in an earlier post, disasters like this happen – it’s the lack of a backup plan and the lack of a strategy to deal with the disaster that weakens the company. All multinationals have IT failures (without exception) – BA’s response shows how they haven’t thought beyond the spreadsheet in their management planning.

[/quote]

A delusional CEO and an untested backup plan.

Probably the most successful airline in the world.

[Tom Otley]

What Caused an Epic Meltdown at Delta
The airline’s internal investigation blames jammed phone lines for cascading problems; after pilots and crews got busy signals, they didn’t know where to go; changes to come before the summer

[donkeyasia]

INTHEAIR – 0910, Surely one of the first things Cruz would have done on his appointment, is to review and check the status and contingencies in place for all areas at potential operational risk. The ‘guy’ who signed off on the original system, is certainly culpable, but Cruz has shot himself in the foot by ignoring these risk areas. TATA has a good reputation for their systems applications and the security of same. I suspect that there is some complacency at TATA, and one sorted all users will be better off for the improvements. What a pity it took such a catastrophe to highlight the management shortcomings. One positive result may be that we will see the demise of Cruz sooner than the end of his contracted term.

[Tom Otley]

You’ll probably need a sub to read the second of these (I think the paywall kicks in after one article).
This is about the computer problems of last year at Delta – the above is the storm that then caused huge disruption.
Delta Air Lines CEO Takes Responsibility for Outage
Computer failure suggests past tech investments may not ‘have been in the right place’

[Author]

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