British Airways Global System OutageBack to Forum
What a nightmare for anyone travelling.
Whoever is on duty over on FT will be working overtime to polish this particular brown one from BA.
Probably helps answer the question re the ‘world’s most successful airline’ though….27 May 2017
Issues of this type happen to all customers. What distinguishes a good company is how they manage it. BA, and most airlines to be fair, fall short when managing the unexpected27 May 2017
Am trying to calculate the cost to BA – actual £ before taking into account any loss of goodwill/future travel etc.
All passengers delayed 3 hours or more are going to be entitled to between €250 and €600 – plus refreshment costs etc. BA carried 44.5m passengers in 2016 (IAG annual report)- an average of around 122,000 a day. If 80% of these are through Gatwick/Heathrow (a “back-of-the -envelope” guess) – that’s 97,500 today. If only half were delayed 3 hours+ at an average of €400 compensation plus, say, €25 refreshments etc – that a direct cost of around £18m.
Off-setting some of this is the saving in fuel/staff costs from planes not flying.
As ferguson says, outsourcing the entire IT dept doesn’t seem such a good idea now!27 May 2017
Possibly a ransomware hack (according to the twitterati).
Makes sense: a bank holiday weekend would be a good time as it would inconvenience many passengers.
Whatever drives these hackers is beyond me if true….27 May 2017
disaster for passengers travelling through Heathrow….WHAT IS NEW….sad for BA though but if you pay monkeys what to expect…unfortunately m recent experiences with Fly Scare mean that I’ll still (assuming they survive) fly with BA27 May 2017
Exactly as so many have said, it’s what happens with constant cost cutting. Having had some involvement, I got out long ago, partly because I saw this coming.27 May 2017
I would have expected this from a loco…. perhaps Ryan but not BA.
Seems to follow similar incidents in the States…
Presume ‘outage’ is a euphemism for ‘sorry our computers are scr**ed’27 May 2017
You can be confident that BA will try and lie their way out of EU261 compensation too. The usual pattern would be to claim it’s outside their control, then not tell people and hope people don’t claim even though they have the contact details for everyone travelling.
If BA made beers it would be “probably the best knats piss in the world”.27 May 2017