25 Things (and Counting) We Hate About Hotels

Yes the building looks hideous and scary.

BTW buses in the heathrow area are free!

http://www.heathrowairport.com/static/Heathrow/Downloads/PDF/travel_around_Heathrow.pdf

151. 1 phone on the desk, which is miles away from the bed.
152. Staff who say ‘I’ll send someone straight away’, then you are still requesting service an hour later.
153. Bath towels that are similar to hand towel size.
154. Reception staff who answer the phone while in the middle of a conversation with you.
155. Bathrooms which use super energy efficient lighting – ideal when you need to use the facilities overnight.
156. Only 1 pillow on the bed.
157. Damp towels (which leaves you wondering all night if they were used ones).
158. TVs that don’t swivel.
159. Hotel shuttle timetable that doesn’t reflect current reality.
160. Staff who say ‘I can only apologise’ – no, you can apologise and resolve my issue!
161. Reception staff who read out your room number for the entire lobby to hear.
162. Hotel computer system error which allows different receptionists to check guests into the same room (3 times it’s happened now!).
163. Booking a non-smoking room and being given a smoking room. When questioning the staff, response is ‘it’s only a request on a booking – not guarantee’.

Fascinating that this got to 167, (despite a few repeats) and I am sure we could add more.

I’ll just underline the exhorbitant charges for the internet one. THis should be a basic and free facility in any business hotel. American hotel chains who think they can use the need for internet access to turn something with near-zero cost into a pile of dollars can just get lost and learn about the 21st century