Iberia has launched a new paid-for checked luggage structure for short-haul flights, with additional weight allowance options, and a revamp of overweight charges.
A 15kg bag option has been introduced, costing from €13 and aimed at “passengers travelling light, and those concerned about reducing their carbon footprint”.
The standard 23kg option is priced from €18, and a new 32kg option starts from €35, which Iberia says “is cheaper than paying the current overweight charges for the excess over 23kg”.
In addition the carrier has removed its minimum €60 excess weight penalty with a new charging scale starting from €12 per kilo. This rate depends on the fare paid, and only applies where customers have pre-booked one of the three allowance options details above.
The new options and rates are currently available on domestic and European flights operated by Iberia, Iberia Express, and Iberia Regional / Air Nostrum.
Initially they will only be available to customers booking via iberia.com of the airline’s app, but are “soon” set to be extended to purchases made via travel agents connected to the NDC distribution system.
The changes are the latest in a raft of new customer service initiatives introduced by Iberia in recent months.
In April the carrier announced plans to increase reward seat availability on all routes, and in May the airline launched a new ‘Deliverfly’ service enabling passengers to purchase inflight meals and snacks in advance of their flights.
Iberia launches ‘Deliverfly’ pre-order inflight food service
