News

British Airways offers bag drop option at Heathrow Express platforms

15 Jul 2021 by Mark Caswell
British Airways bag drop service at Heathrow Express platform in partnership with Airportr

British Airways has launched a new initiative allowing customers to drop off their luggage as they step off the Heathrow Express at Heathrow T5.

The free service is being launched on Monday July 19 in partnership with Airportr, and is available to customers who have already checked in at home.

The new bag drop location will be located “at the Heathrow Express train platforms”, during peak times between 0500 and 1000.

Airportr will then seal, secure and check in the bags, allowing customers to enter the departures concourse free of checked luggage.

Passengers can also track their luggage online up until it is loaded onto the aircraft.

British Airways bag drop service at Heathrow Express platform in partnership with Airportr

The new service builds on BA’s existing partnership with Airportr, in which customers can book to have their luggage collected from their home or office, with charges starting from £19.

BA also said that it will “continue to explore options for bag drop areas at other key locations”.

Commenting on the news Tom Stevens, British Airways’ director of customer experience, said:

“Ahead of July 19, we have been busy investigating and trialling ways to ensure that we can offer our customers the smoothest journey through the airport possible.

“We believe this contactless initiative with Airportr allows our customers to avoid baggage check-in queues and move through the airport without the hassle of carrying luggage, as well as offering the reassurance that we are doing everything we can to ensure the safe delivery of their bags from doorstep to destination.”

Airportr first launched its bag collection and delivery service with British Airways in 2016, and has since partnered with numerous airlines including Easyjet, Virgin Atlantic, Cathay Pacific and Qantas.

ba.com, airportr.com

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