ITC Hotels has become the first hotel chain in the world to receive the Platinum level certification under DNV’s My Care Infection risk management programme.
The certification programme is developed at a global stage by a team of expert infection risk and hospital management professionals. The maturity model of the programme (Level 1 to 5) assesses and covers different facets of hotel operations on six different dimensions: governance, strategy, communication, actions, data analysis, and continuous improvement.
ITC Hotels with the maximum number of LEED Platinum Certified Properties achieved the global certification for its ‘WeAssure’ programme.
The ‘WeAssure’ business assurance certification highlights the health, hygiene, and safety protocols being implemented to ensure the safety of guests and associates across all ITC Hotels.
Nakul Anand, executive director, ITC said:
“The ITC Hotels growth story is a story about Sustainability. We strongly believe that any effort to save the planet ultimately equals saving ourselves. At ITC Hotels, we understand the value of going beyond efficiency and have showcased extraordinary sustainability leadership by consistently adopting best practices and processes that elevate well-being. The health and safety of our associates and guests are of paramount importance.
“The DNV Platinum level certification for Responsible Luxury’s ‘WeAssure’ programme brings a great sense of confidence and comfort in these difficult times. We believe such health certifications will be a strong driving force behind the transformation of communities and cities so that they continue to sustain the future.”
Further elaborating on this Prakash Tikare, country head DNV said:
“The world today is facing the century’s most unprecedented challenge in the form of this pandemic risk. When the risk is directly related to human life, no matter what, every possible effort is needed to ensure human health and safety are not compromised. Every action in all possible forms that can prevent harm and improve the confidence in stakeholders is a need of the hour.
“Management of ITC Hotels has made exceptional effort in ensuring the health, hygiene, and safety standards at every risk interface to eliminate the cause of infection and create a safe environment for the guest. Customer experience and feedback is the true testimony for the implementation of the unique ‘WeAssure’ programme. DNV congratulates the ITC Hotels team for accomplishing this exceptional landmark.”