Collinson – owner of airport lounge provider Priority Pass– has launched ‘Ready 2 Order’ solution at select lounges in India. This service enables lounge guests to order complimentary food and drink from their mobile.
The ‘Ready 2 Order’ service works by allowing visitors to scan a QR code, or tap an NFC-enabled device, on signage located at individual tables or seats within the lounges, to view a lounge-specific menu.
They can then place their order and have it delivered directly to their table (or to an assigned pick-up point, depending on the individual lounge).
The facility is available at the Earth Lounge at the Domestic and International Terminals in Cochin; the Earth Lounge in the Domestic Terminal in Pune; the Bird Lounge at the Domestic Terminals in Pune and Dehradun; and the Loyalty Lounge at the International Terminal in Mumbai.
It is also launched in Mexico City, the USA and the UK, and will be available to all lounge access programmes, including Priority Pass.
According to a Priority Pass survey, 80 per cent of travellers would like to see contactless services across the journey the next time they travel.
Collinson also stated that Ready 2 Order’ includes additional benefits, such as reducing food waste and supporting social distancing by removing the necessity of a dedicated buffet area to increase seating areas.
The service has been launched in collaboration with Grab, the airport e-commerce platform which allows contactless ordering and payment at airport restaurants.
A list of participating lounges will be updated here.
Priyanka Lakhani, commercial director, Middle East and Africa, and director, South Asia at Collinson, said:
“We are dedicated to helping get the world travelling safely again through the introduction of innovative solutions, in partnership with our lounge partners.
“When travellers know they can access a socially-distanced, contactless space inside the airport, we hope that they will feel more confident about their journeys and returning to travel as routes open up.
“Indeed, frequent travellers are eager to get back to the skies, so it’s up to industry leaders to deliver new, innovative solutions that respond to the ‘new normal’ and champion the safe and effective travel recovery.”
