Hyatt has extended its cancellation fee waivers to South Korea, Japan and Italy amid concerns over the recent coronavirus (Covid-19) outbreak.
As of writing the story, the coronavirus has infected 5,328, 2,263 and 294 people in South Korea, Italy and Japan respectively.
Hyatt will waive cancellation fees for stays through March 31 for guests residing in the Greater China region, South Korea, Japan and Italy with reservations at Hyatt hotels, and those with reservations at Hyatt hotels in the aforementioned countries and regions.
Hyatt said it will consider adjusting the cancellation waiver as the “situation evolves”.
In February, Hyatt said it will offer members residing in the Asia-Pacific region tier status and benefit extensions.
The hotel group added that it is also working to “evaluate tier and benefit extensions to global members who travel frequently to the Asia Pacific region”.
Hyatt advises guests and World of Hyatt members with questions regarding their upcoming stay to contact their nearest Hyatt Global Contact Center. For bookings made via online travel agents or other third parties, guests may contact their booking provider for information on their policies and for assistance regarding cancellations.
Earlier this month, Marriott International and Intercontinental Hotels Group (IHG) extended cancellation fee waivers to South Korea and Italy. Marriott International’s policy also covers Japan.
Business Traveller Asia-Pacific is updating a list of hotel groups that are waiving cancellation fees and offering more flexible rebooking policies amid concern over the spread of the coronavirus: