Around May this year, GVK Mumbai International Airport (MIAL) managed Chhatrapati Shivaji Maharaj International Airport (CSMIA) announced its ‘Order from Anywhere’ food services. And now, MIAL is live with the phase 2 of this technological expansion.
Following this, passengers will be able to order ahead of their flight, multi-order on a singular invoice, express pickup, scan to order (without download) and get delivery at boarding gates through a mobile application, QR codes scan and kiosk setup.
With phase 2 becoming live, passengers travelling via Mumbai will be able to enjoy convenient and express pickup at the food counters or smart delivery at the boarding gates. This is done through the GrabbnGo app that opens up in browser for flyers using both android and iOS phones.
The food delivery will be done using special electric scooters for faster distribution and simultaneously promoting green practices.
A MIAL spokesperson says, “Being one of the best airports in the world, passenger centricity and robust service is what makes MIAL different from our competitors. The airport is busy with passengers throughout the day. Through our study we have learnt that the passenger dynamics and their choices are constantly changing.
“With the introduction of phase 2 of the food technology, passengers can now pre-order their meals and have it delivered at their boarding gates or self-picked from the express counters with minimum wait time. Introduction of such service is first of its kind at Mumbai and we take pride in offering the same to our patrons.”