The government’s ORR (Office of Rail and Road) has published its latest punctuality figures.
They show that the worst TOCs (train operating companies) for punctuality are those using both the so-called “prestigious” ECML (East Coast Main Line) and those who operate Anglo-Scottish routes.
And the news comes at a time when Virgin Trains along with Virgin Trains East Coast are celebrating the fact that more Anglo-Scottish travellers are now choosing the low road.
Worst performer was Hull Trains with only 42.6 per cent of its trains arriving on time and with 78.6 per cent of services arriving within five minutes of schedule.
Besides Hull Trains the other six worse performing TOCs were:
On time Within five minutes
Transpennine Express 48 per cent 83.5 per cent
Cross Country 48.7 per cent 84.4 per cent
Virgin Trains East Coast 49.5 per cent 79.6 per cent
Grand Central 52.4 per cent 82.4 per cent
Virgin Trains 52.8 per cent 83.7 per cent
However it must be considered that our TOCs are generous with compensation when trains are delayed compared to what airlines will offer and, of course, the latter’s punctuality figures are based on delays of 15 mins and more. See the feature from our April issue for more.
Best performing train firms (excluding London’s TFL) were Chiltern, Heathrow Express and C2C.
For full details see the ORR PDF.