ANA launches new ANA Global Service loyalty initiative

All Nippon Airways Cabin Crew

Japan’s All Nippon Airways (ANA) has partnered with loyalty commerce company Points and Collinson Latitude to launch a new ANA Global Service loyalty initiative, aimed at offering a swathe of new services to ANA Mileage Club members.

As part of the multi-year agreement, ANA Mileage Club will integrate private-label global travel booking service Points Travel, to develop ANA Global Hotels and ANA Global Car Rentals, which will allow Mileage Club members to book using miles. Members will also be able to earn more than 6,000 miles for each individual booking through the new services.

Meanwhile, ANA’s partnership with Collinson Latitude will see the introduction of ANA Global Mileage Mall and ANA Global Selection, supported by Collinson’s loyalty-focused online retail platforms, Earn Mall and Redemption Store.

Overall, the new ANA Global Service will seek to provide Mileage Club members with a greater selection of online mile redemption opportunities, including payments for hotels, car rental, merchandise, gift cards and experiences, as well as opportunities to earn miles more rapidly.

“Through this partnership with loyalty commerce experts Points and Collinson Latitude, we’re creating an enhanced global loyalty experience by developing new channels for our global members to earn and redeem their miles in ways that are highly relevant to them,” said Takeshi Inada, president and CEO of ANA X Inc, which runs ANA Mileage Club.

In 2014, Points and Collinson Latitude announced an expansion of their partnership, and the two now provide loyalty commerce solutions for more than ten major airline and hospitality brands in Asia-Pacific, Europe and North America.

“We look forward to launching some great products with ANA X that will add significant value to their members in Japan and provide more earning and redemption opportunities to further engage its international members,” said Rob MacLean, Points’ CEO.;;

In-flight wifi on Asia-Pacific airlines: what you need to know

Cathay Pacific business class

Air New Zealand

Launching second half of 2017

Expected to be announced in first half of 2017

In October last year, Air New Zealand announced it would begin introducing inflight wifi on board its flights starting from the second half of 2017. Flights between New Zealand and Australia are set to be the first to receive the service, with wifi progressively being made available aboard its Tasman, Pacific Island and long-haul jet fleets from the end of 2017. Domestic flights will the last to get the service, with introduction set for 2018.

Traditionally low satellite service quality across oceanic areas (over which many of Air New Zealand’s flights travel) has meant the airline has held back on introducing an inflight wifi offering until a service of suitably high quality became available. The airline’s wifi will be provided by Inmarsat’s global GX satellite constellation, and integrated with the Air New Zealand’s Panasonic Avionics system.



Available to all classes

B777-300ER, B767-300ER (only those configured with 202 seats), B787-9, B787-8 (only those configured with 240 seats), A320neo

B777-300ER and B767-300ER:

US$4.95 – 30 minutes, 15MB limit
US$8.95 – one hour, 30MB limit
US$19.95 – full flight, 100MB limit

B787-9, B787-8 and A320neo:

US$6.95 – 30 minutes
US$16.95 – three hours
US$21.95 – full flight (max 24 hours)

All Nippon Airways’ (ANA) inflight wifi offering gives access to functions such as web browsing and email functions. Video streaming is not supported, and image loading is likely to burn through your data quite quickly.

For travellers flying on ANA’s B777-300ER and B767-300ER, the service is only available when flying over transoceanic airspace and countries that permit the use of satellite activity, while B787 and A320 inflight connectivity is available in all airspaces.

Cathay Pacific



Available to all classes

US$9.95 – one hour continuous use on all flights
US$12.95 – flights of six hours or less
US$19.95 – flights of six hours or more

Cathay Pacific currently offers wifi only on its fleet of A350s, the first of which it deployed to Auckland in October 2016. A few services are available complimentary – including the airline’s own website, its duty free catalogue, and destination information – though for functions such as general web browsing and email, a fee is required.

China Airlines


Available to all classes

B777-300ER, A350

TW$350 (US$11.6) – one hour
TW$500 (US$16.5) – three hours
TW$650 (US$21.5) – 24 hours

Inflight wifi on China Airlines has no data limit and while the overall speed may make certain functions difficult, this does provide reassurance for those that tend to quickly eat through data that they won’t be prematurely cut off from the service.

Purchasing wifi can be done on the flight or ahead of time via the airline’s website.

Eva Air


Available to all classes

B777-300ER (select aircraft)

US$11.95 – one hour
US$16.95 – three hours
US$21.95 – 24 hours

It is worth noting that Taiwan-based Eva Air’s service provider is currently applying for an operating permit with the Chinese Government, however until then internet connectivity gets temporarily disconnected when flying over mainland China, Hong Kong and Macau with the carrier.

On the plus side, however, for longer journeys across multiple segments, travellers can re-connect to Eva Air’s wifi network using the same account information, provided the ensuing leg is also operated by an Eva Wifi-enabled aircraft.

Garuda Indonesia


Available to all classes (complimentary for first class passengers)

B777-300ER, A330-300, A330-200

US$11.95 – one hour, 30MB limit
US$16.95 – three hours, 50MB limit
US$21.95 – 24 hours (whole flight on A330-300 and A330-200), 100MB limit

Garuda Indonesia’s wifi offering is provided on a time-based system with varying caps depending on the duration. In addition to the service being complimentary to all first class passengers, those in other classes travelling on Garuda’s wifi-equipped Airbus aircraft are able to get 15 minutes’ free wifi connectivity.

While the service is suitable for social media as well as general web browsing, regular image loading will likely drain your data quite quickly.

Japan Airlines


B777-300ER, B777-200ER, B767-300ER, B787

Available to all classes (complimentary for first class passengers)

US$10.15 – one hour
US$14.40 – three hours
US$18.80 – 24 hours

Japan Airlines offers inflight wifi based on overall duration used, with its 24-hour offering also including connecting flights for 24 hours from the initial log in. Data caps are also not present regardless of payment category.

A full list of the routes on which Japan Airlines offers wifi can be found here, with many only being available until and from certain dates. The airline’s fleet of B787s is also not fully equipped with wifi, so connectivity is not guaranteed, though travellers on these aircraft can check whether inflight wifi will be available on their flight the day before they travel.

Korean Air


Korea’s national carrier currently doesn’t offer inflight wifi across any of its aircraft, and has not issued plans to do so in the forseeable future.

In an interview with the Airline Passenger Experience Association (APEX), Korean Air’s senior innovation technology manager, Dante Dionne, shed some light on why this is the case: “In Korea, the wireless infrastructure is so advanced (significantly faster than the US average) that in-flight internet services based on existing commercial satellite technology would be disappointing to them. That is a primary reason why Korean Air has not implemented in-flight internet.”

Malaysia Airlines


Malaysia Airlines also doesn’t offer inflight wifi on its flights at present. That said, the airline plans to introduce the service onboard its new A350s, the first of which it is expecting to take delivery of this year. Auckland is currently scheduled to be the first long-haul route served by its new A350. Details of the inflight wifi service have yet to be announced.

Philippine Airlines


Available to all classes

Select aircraft on international flights

US$10 – 35MB/one hour
US$40 – 150MB/flight duration

Up until February 28, 2017, Philippine Airlines offered the first 30 minutes of inflight wifi (limited to 15MB) free of charge to all passengers. The hourly rate and data offered is also reasonably priced, compared to other airlines in Asia-Pacific.

The full-flight bracket, however, is particularly expensive. While it does offer 150MB of data (caps for full-flight/24-hour purchases typically stand at 100MB), the US$40 price is noticeably more expensive than most other carriers in the region.

Purchases can be made either by credit card or by purchasing a scratch card from cabin crew.


Domestic trials began April 7, 2017

Available to all classes on domestic flights

One wifi-enabled B737-800 aircraft; to be rolled out to 80 aircraft by end of 2018


Qantas launched a beta mode of its new Viasat and Nbn’s Sky Muster-enabled inflight wifi service earlier this month. Outfitted on a single B737-800 aircraft that will be flying domestic routes during the trial phase, the high-speed wifi is being offered free of charge for travellers on board the aircraft (due to likely last-minute changes, the specific routes the aircraft will be flying are subject to change, and passengers won’t be able to select a flight on board the wifi-enabled aircraft at this time).

Perhaps the most notable two features of Qantas’ new wifi offering are its speed and its price. Qantas claims that the new offering will be ten times faster than conventional onboard wifi, enabling functions such as video and music streaming (services such as Netflix, Spotify, Stan and Foxtel will be available through partnerships). The other is that the airline aims to keep the service included as part of the ticket fare.

Qantas expects to roll out wifi across 80 of its aircraft, for completion by the end of 2018. The airline is also currently in discussions with suppliers to develop a product for its international fleet.

Singapore Airlines


A380, A350, B777-300ER (progressively)

Available to all classes

Volume-based (all A380 and select B777-300ER)

US$6.99 – 15MB
US$12.99 – 30MB
US$19.99 – 50MB

Time-based (All A350 and select B777-300ER)

US$11.95 – one hour
US$16.95 – three hours
US$21.95 – 24 hours

Singapore Airlines has a somewhat confusing pricing structure regarding its inflight wifi, owing largely to its partnership with two different providers, Onair and Panasonic. As such, price plans come in two variations, depending on provider and the type of aircraft – volume based or time based.

Prices tend to be more expensive than the majority of other Asia-Pacific airlines – most notably its highest-volume 50MB bracket offering about half as much data as that offered by most other airlines’ top bracket (100MB), but still costing a similar price.

What’s also worth noting here is that volume-based plans are only valid for the leg on which they are purchased. An onward journey, even if it is on the next sector of the same flight, requires another purchase. Time-based purchases, however, can be transferred across multi-sector flights.

Thai Airways


Available to all classes

A350-900XWD, A380-800, A330-300

US$4.99 – 10MB
US$8.99 – 20MB
US$12.99 – 30MB
US$34.99 – 100MB

Thai Airways offers inflight wifi on a number of its aircraft, with its A350s powered by Panasonic and its A380 and A330s provided by Sitaonair. The airline’s six wifi-enabled A380s currently operate flights to Paris, Frankfurt, Tokyo Narita, London and Hong Kong.

Meanwhile its seven wifi-enabled A330s fly to Tokyo Narita, Taipei-Seoul, Hong Kong, Taipei, Yangon, Beijing, Hanoi, Dubai, Ho Chi Minh City, Tokyo Haneda, Kuala Lumpur and Fukuoka.

The airline’s data-based rather than duration-focused pricing structure may confuse some flyers less familiar with average data-consumption rates. As a rough guide, 10MB will likely get you through roughly 30 minutes of general web browsing and email. Similarly to Singapore Airlines, Thai Airways’ prices are also quite expensive compared to many other Asia-Pacific airlines, with its US$34.99 for 100MB top-tier price being noticeably pricier than most other carriers’ highest wifi brackets.

Virgin Australia

Domestic trials began April 20, 2017

Available to all classes

One wifi-enabled B737-800; to be rolled out across B737-800s, A330s and B777s

To be confirmed after trial period completes

Less than two weeks after rival Australian carrier Qantas began trialling a new domestic inflight wifi offering, Virgin Australia launched its own domestic three-month testing period using the same aircraft, a B737-800. During the testing period, passengers will be able to use the wifi free of charge, though the final pricing of the service has yet to be announced and will be determined following customer feedback during the trial.

As with Qantas’ wifi offering, Virgin Australia’s will support video and music streaming, notably through Netflix, Pandora and Stan. Unlike Qantas’, however, Virgin Australia’s wifi is expected to be rolled out across its fleet of B737-800s, A330s and B777s for both domestic and international flights.

ANA announces frequency and equipment changes

ANAs 50th B787

All Nippon Airways (ANA) is set to double the number of flights it operates between Tokyo Haneda and Jakarta from one to two flights daily. The frequency increase was announced as part of the airline’s summer schedule timetable, which also includes frequency changes on its Narita-Chengdu and Haneda-Hong Kong routes, and aircraft changes on its services to China, India, the Philippines, Germany, Thailand, Malaysia and Vietnam.

Starting August 1, passengers travelling between Tokyo and Jakarta will have three daily flight options operated by the airline – two from Haneda Airport and one from Tokyo Narita.

Along with Singapore and Bangkok, Jakarta will become the third ASEAN destination served twice daily by ANA from Haneda Airport. Flight NH871 will depart Haneda at 1130 and arrive in the Indonesian capital at 0505 the following day. The NH872 return leg will then depart an hour and 50 minutes later at 0655 before arriving back at Haneda at 1630. Flights NH871/872 will be operated by Boeing 787-8 Dreamliner.

ANA’s existing Haneda-Jakarta service flies at opposite times of the day, departing Haneda in the morning and Jakarta in the evening.

Full details of the additional service are as follows (all times local):

Flight No. From To Departs Arrives Days
NH871 Tokyo Haneda Jakarta 2330 0505+1 Daily
NH872 Jakarta Tokyo Haneda 0655 1630

In addition to the added frequency, the airline will also be expanding its fully flat seating in business class along with adding premium economy seats. All six of the airline’s current European destinations feature these seats, along with all ten of its North America destinations, Sydney and certain cities in Asia. ANA aims to introduce these seats on all flights on its Honolulu route – which is also set to be operated by an Airbus A380 starting spring 2019 – by September 2017. Meanwhile by November, the seats will be available on 11 flights across eight routes to destinations in Asia.

Following the winter 2016 reduction of its Narita-Chengdu service, ANA will now be increasing flight frequency from four weekly to daily starting March 26. On the same day, its Haneda-Hong Kong service will decrease from between ten and 14 flights per week to nine flights weekly (NH821 and NH822 will operate on Monday and Saturday during the 2017 summer schedule). 

A range of equipment changes are also set to take place across ANA’s Haneda and Narita flights between March 26 and September 1. For a full list of equipment changes scheduled for the summer season, see the table below:

What are Asia-Pacific’s most punctual airlines?

Delayed traveller

Each year, air travel intelligence company OAG publishes its Punctuality League report assessing the on-time performance (OTP) results for the world’s airlines and airports.

This year’s report – tracking the punctuality of flights across the world throughout 2016 – drew upon the largest-ever number of flights tracked in a single year. Approximately 54 million flight records using full-year data from 2016 were used in the compilation of OAG’s 2016 assessment.

What constitutes an on-time flight? According to OAG, any flight that departs or arrives within 14 minutes and 59 seconds of its scheduled time is considered on time. Cancellations are also included in the report.

With that in mind, here’s a look at OAG’s findings and the most on-time carriers from across Asia-Pacific in 2016.

1. Qantas

Main hubs: Brisbane, Melbourne and Sydney Airports
OTP in 2016: 87.56 per cent
2015 ranking: 4
OTP vs. 2015: +0.52 percentage points

Taking the number one spot this year, Qantas managed an impressive climb from fourth to first versus its 2015 ranking. Its OTP score of 87.56 per cent also saw it rank fourth among all airlines in OAG’s assessment, behind Hawaiian Airlines, Copa Airlines and KLM – itself an impressive increase from its 2015 position as 15th most punctual airline in the world.

2. Japan Airlines

Main hubs: Tokyo (Haneda and Narita International Airports)
OTP in 2016: 86.74 per cent
2015 ranking: 1
OTP vs. 2015: -3.7 percentage points

The top Japanese airline in OAG’s 2016 report, Japan Airlines slid this year from the number one best Asia-Pacific airline spot that it had secured in 2014 and 2015. That said, the Japanese carrier remains a highly reliable airline, taking the number five spot just below Qantas when looking at all airlines globally. And according to independent aviation performance tracker Flightstats Inc., the carrier achieved an on-time arrival rate of 87.33 per cent in 2016, a figure that cemented its position as Asia-Pacific’s best major international airline in both mainland and network by Flightstats.

3. Singapore Airlines

Main hub: Singapore Changi Airport
OTP in 2016: 85.19 per cent
2015 ranking: 7
OTP vs. 2015: +0.88 percentage points

Singapore Airlines (SIA) achieved the largest OTP increase of any returning top-ten Asia-Pacific airline from 2015, improving its punctuality by 0.88 percentage points. This increase resulted in an impressive jump from seventh to third among Asia-Pacific carriers for reliable arrival and departure times – an impressive feat.

4. All Nippon Airways
Main hubs: Tokyo (Haneda and Narita International Airports)
OTP in 2016: 84.71 per cent
2015 ranking: 2
OTP vs. 2015: -4.94 percentage points

Of all the airlines to make it to the top ten list in 2016, All Nippon Airways (ANA) operated the highest number of flights – though OAG notes that, while there are other Asia-Pacific airlines that are larger, none had a high enough OTP to make it into the top ten. Overall, ANA had a capacity of 73,444,281 (arrivals) and a frequency of 359,075 (arrivals), with Singapore Airlines coming second with over 20 million less capacity and about 80,000 behind ANA in terms of frequency.

5. Virgin Australia
Main hubs: Auckland, Brisbane, Melbourne and Sydney Airports
OTP in 2016: 84.52 per cent
2015 ranking: 3
OTP vs. 2015: -4.04 percentage points

The second Australian carrier to make the top ten Asia-Pacific airlines list, Virgin Australia slid in the rankings this year slightly, dropping from three to five. And while the carrier had a lower capacity and frequency than its fellow Australian carrier, Qantas, the airline’s 84.52 per cent OTP makes it among the most reliable for on-time departures and arrivals, achieving the number 14 rank among the top 20 airlines globally by OTP.

6. Fiji Airways

Main hub: Nadi International Airport
OTP in 2016: 81.77 per cent
2015 ranking: N/A
OTP vs. 2015: N/A

One of 2016’s newcomers to the top-ten list, Fiji Airways soared in the rankings to enter at number six in Asia-Pacific. While its OTP of 81.77 per cent is only marginally lower than 2015 newcomers Jet Airways (81.98 per cent) and Skymark Airlines (81.94 per cent), the Fijian carrier’s debut on the top ten list has seen it exceed the number nine and ten positions achieved by last year’s newcomers. Of the ten most punctual airlines of 2016, Fiji Airways operated the lowest capacity (1,922,663 arrivals) and had the lowest frequency (20,492 arrivals) of flights, a fact that has undoubtedly helped the airline maintain a high standard of OTP.

7. Silkair

Main hub: Singapore Changi Airport
OTP in 2016: 81.28 per cent
2015 ranking: N/A
OTP vs. 2015: N/A

The second newcomer to the top ten list this year, regional Singapore Airlines subsidiary Silkair managed an impressive OTP just 3.91 percentage points below its parent carrier. As with fellow newcomer Fiji Airways, its OTP of 81.28 per cent is lower than that of its 2015 newcomer counterparts, though its coverage is the highest among Fiji Airways, Jet Airways and Skymark Airlines.

8. Air New Zealand

Main hubs: Auckland Airport, and Wellington and Christchurch International Airports
OTP in 2016: 79.20 per cent
2015 ranking: 5
OTP vs. 2015: -8.13 percentage points

Despite seeing the largest decrease in OTP from its 2015 performance of all top ten airlines in Asia-Pacific this year, Air New Zealand nevertheless managed to hold on to its position as one of the top ten airlines in Asia-Pacific for punctuality. That said, its 2016 OTP of 79.20 per cent did see it drop out of the top 20 airlines globally this year, having previously managed to achieve the number 18 spot in 2015.

9. Thai Airasia

Main hub: Don Mueang International Airport (Bangkok)
OTP in 2016: 78.60 per cent
2015 ranking: 8
OTP vs. 2015: -5.68 percentage points

While Thai Airasia did drop in the Asia-Pacific rankings by one place, the budget carrier has managed to hold on to its title as the most on-time low-cost carrier in Asia-Pacific. In 2016, Thai Airasia secured the position of ninth most-punctual low-cost airline in the world.

10. Skymark Airlines

Main hub: Tokyo Haneda International Airport
OTP in 2016: 78.32 per cent
2015 ranking: 10
OTP vs. 2015: -3.62 percentage points

One of two newcomers to OAG’s 2015 top ten list (the other, Jet Airways, came ninth), Skymark Airlines was also the only one of the two to retain its top-ten position in 2016 and the only top ten airline to hold on to the same rank it achieved in the previous year’s rankings. Skymark Airlines is a low-cost carrier based out of the Japanese capital’s older Haneda International Airport that flies domestically across the country, and is the third Japanese airline to break into OAG’s top ten this year.

ANA and LOT Polish expand codeshare

All Nippon Airways Cabin Crew

Japanese carrier All Nippon Airways (ANA) and LOT Polish Airlines have expanded their codeshare partnership to now encompass domestic routes operated by ANA, starting December 1 this year.

Under the widened agreement, passengers can now fly using LOT flight numbers between destinations in Europe, including Warsaw in Poland, and regions in Japan, notably Sapporo (CTS), Sendai and Fukuoka. Previously, the codeshare agreement between the two carriers had only enabled travellers to fly using an ANA flight number on connecting flights from cities in Europe served by ANA to Warsaw.

Both ANA and LOT are Star Alliance members and have an existing mileage services partnership agreement, enabling members of each airline’s mileage programmes to earn miles and use rewards on all flights operated by either carrier.

Details of the new codeshare flights are as follows (all times local):


Flight No. Codeshare flight no. From To Departs Arrives Days
NH 3235 LO 4195 NRT SDJ 1830 1940 Mon, Thu, Sat
NH 3232 LO 4196 SDJ NRT 745 840


Flight No. Codeshare flight no. From To Departs Arrives
NH 2155 LO 4191 NRT CTS 1755 1940 Mon, Thu, Sat
NH 2152 LO 4192 CTS NRT 750 930


Flight No. Codeshare flight no. From To Departs Arrives
NH 2145 LO 4193 NRT FUK 1755 2005 Mon, Thu, Sat
NH 2142 LO 4194 FUK NRT 755 940;

ANA adds new regional Japanese dishes to in-flight menu

ANA's Tastes of Japan cuisine from Wakayama

Japanese carrier All Nippon Airways (ANA) will be introducing cuisine from Tokyo, Gunma and Wakayama to its in-flight and lounge menus between December 2016 and February 2017. The menu is part of the airline’s “Tastes of Japan” campaign, which it launched in September 2013, that is designed to showcase Japanese regional cuisine from lesser-known destinations.

Passengers travelling international first class with the airline will be able to try the carrier’s deep-fried Tokyo Bay sea bass with green asparagus risotto and truffle-flavoured shellfish sauce, as well as its Himuro pork ribs with Sicilian green olive condiments using pork sourced from Himuro in Gunma Prefecture. International business class passengers, meanwhile, will be offered Kisha plum sea bream from Wakayama.

In addition to its in-flight menus, ANA is also offering unique dishes from the three regions in its ANA Suite lounge at Haneda International Airport. These include: a milk pudding using milk produced in Tokyo; a pot-au-feu selection available at the lounge’s Dining H restaurant in December comprising Gunma Akagi chicken and Shimonita onions from Gunma; and Wayakama-style red prawns cooked in batter with cream sauce, also available at the lounge’s Dining H restaurant in February.

ANA customers will also be able to sample Japanese sake and shochu at the airline’s lounges in Tokyo Haneda, Tokyo Narita and Kansai International Airports.

ANA to launch direct service to Mexico City

ANAs 50th B787

Japanese carrier All Nippon Airways (ANA) will begin operating direct flights between Tokyo Narita and Mexico City next year, starting February 15, making ANA the first airline to offer direct daily flights between Japan and Mexico. The return Mexico City-Tokyo Narita flight will begin operations from February 16.

The direct flight will be the longest in the carrier’s network and ANA has announced it will be deploying on the route its Boeing B787-8 in a two-class configuration, offering 46 business and 123 economy class seats.

“We are proud to be the first airline to operate direct daily flights between Japan and Mexico to better serve the growing business and leisure demand between our two countries,” said the airline’s CEO and president, Osamu Shinobe. “We hope our flight will also contribute to a closer bilateral relationship, economic prosperity and cultural exchange.”

The new route comes as economic ties between the two countries, in particular in the automotive industry, have been on the increase. Since 2010, direct investment in Mexico from Japan has increased by a factor of approximately 2.7 and the number of Japanese-owned companies setting up operations in Mexico has approximately doubled.

Despite economic difficulties, last month ANA announced it had achieved a 6.4 per cent increase in consolidated net income attributable to owners of parent company ANA Holdings in 2016 versus the same period in 2015, at a time when rival Japanese carrier Japan Airlines announced a 30 per cent net income decrease.

Details of the new Tokyo Narita-Mexico City route are as follows (all times local):

Flight No. From To Departs Arrives Days
NH180 Tokyo Narita Mexico City 1640 1355 Daily
NH179 Mexico City Toko Narita 0100 0635+1

ANA and Vietnam Airlines enter new partnership

All Nippon Airways (ANA) and Vietnam Airlines will begin codesharing on ten international routes linking Japan and Vietnam, along with 25 domestic routes in both countries, starting October 30.

In addition to the routes, the two airlines have entered a frequent flyer partnership that will enable ANA Mileage Club and Lotusmiles members to accrue air miles on codeshare flights. Members will also be able to redeem rewards on all flights marketed and operated by the two carriers.

“There is strong and growing demand for air services between Japan and Vietnam, and this trend is set to continue,” said Shinya Katanozaka, president and CEO of ANA Holdings. “Together, ANA and Vietnam Airlines can play a vital role as a bridge between the two countries, promoting greater economic, cultural and personal ties.

“As well as providing an enhanced service for our passengers, we can also share our combined industry expertise in a win-win partnership.”

The codeshare will also see Vietnam Airlines cabin crew join flights by the Japanese carrier in order to facilitate customer interaction through interpretation and announcements in Vietnamese. Select airports, including Haneda International Airport and Tan Son Nhat International Airport, will also offer integrated support services including check-in, lounge and baggage services for both airlines.

Earlier this year, the Japanese company acquired an 8.8 per cent stake in Vietnam Airlines.;

ANA adds improved accessibility to its in-flight entertainment

ANA B787

All Nippon Airways (ANA) will be introducing a universally accessible in-flight entertainment system that makes its entertainment options more available to passengers with visual impairment or hearing difficulties. The new service is expected to roll out in November this year and will see ANA become the first Japanese carrier to offer such a system.

Passengers flying on the airline’s international routes will now be able to view subtitles as well as audio explanations to help communicate on-screen movements and scenes to passengers with visual and hearing difficulties. Both the subtitles and audio guides will be available in English and Japanese.

The move is part of an effort by the airline to enhance its offerings on its international routes in order to attract more international travellers to the carrier. As part of this effort, the airline will also be expanding its foreign-language programming options by offering content from among 12 languages.

Meanwhile, ANA original programmes, including Sky Eye and Is Japan Cool?, will be shown on international flights. The Sky Eye series is designed to acquaint travellers with different regions of Japan and will be available in English and Japanese, while Is Japan Cool? will also be available in Chinese.

Four new amenity kits

American Airlines amenity kits 2016



CABIN CLASS First and business class

AVAILABILITY International first and business class, as well as domestic transcontinental first class

SKINCARE PRODUCTS PARTNER(S) 3LAB Skincare, C.O. Bigelow Apothecaries and Clark’s Botanicals

INFO Multiple kits have been produced with each of the skincare brands differentiated by cabin and class of service. The international first class kit for example comes with 3LAB skincare products, while the international business class one contains those by C.O. Bigelow. Meanwhile, the domestic first class kit is stocked with Clark’s Botanicals products. Click here for a more detailed list. All kits however feature a custom bag designed by Cole Haan, as well as toothbrush, toothpaste, eyeshade, socks, and earplugs.




CABIN CLASS Business class

AVAILABILITY Long-haul services between Japan and Europe, North America (excluding Honolulu) and Sydney


INFO ANA’s new kit, a pale-coloured pouch, is made of natural canvas and features the Neal’s Yard Remedies branding on the face. Inside, users will find the British retailer’s Bee Lovely Hand Cream (10ml), a White Tea Facial Mist (10ml), Sheau Nut (4g) and Orange Organic Lip Formula. This is complemented by ANA’s own brand toothbrush, toothpaste, eye mask and earplugs.





AVAILABILITY All Delta One flights, which includes international flights as well as domestic services between New York JFK and Los Angeles/San Francisco


INFO Delta continues its successful partnership with luggage manufacturer Tumi to develop multiple amenity kits that differ based on the flight traveled. Delta One passengers flying domestic will receive either hard- or soft-cased Tumi bags, while those on international flights will receive a navy hard-sided kit when flying out of the US, and a soft-sided black amenity kit on inbound US flights. All kits also feature Kiehl skincare products, which include Lip Balm #1 and grapefruit-scented hand and body lotion infused with aloe vera and oatmeal.




CABIN CLASS Economy class

AVAILABILITY All long-haul routes


INFO Gulf carrier Emirates has introduced the world’s first interactive amenity kits in economy class. The new kits features Blippar augmented reality technology, which enables passengers to “unlock immersive content on mobile devices”. Using the Blippar app, travellers can scan their amenity bags to unlock content including activities and health tips that are refreshed every six moths. The kits come in six different designs (based on the six regions of Emirates’ network), with each stocked with an eye mask, earplugs, toothbrush and toothpaste, and socks.