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Ryanair to charge £40 for reissued boarding passes

Published: 13/05/2009 - Filed under: News »

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The phrase “Don’t forget your tootbrush” is soon to become “Don’t forget your boarding pass” - low-cost carrier Ryanair is introducing a £40 charge for passengers who arrive at the airport without their boarding passes.

The airline says the move is to “encourage all passengers to arrive at the airport with their pre-printed web check-in boarding card”. From next Wednesday (May 20) Ryanair will also insist on online check-in only for all new bookings, as the carrier moves towards phasing out all airport check-in desks by October 1.

Many passengers can also expect their ticket prices to rise by £5, as the current £10 airport check-in fee will be replaced by a £5 online check-in charge. This fee will apply to all bookings except promotional fares (designated by the codes “Free”, “C1” and “€5”).

Ryanair is currently considering a number of cost-saving measures, including asking passengers to carry checked luggage to the aircraft in order to cut the number of baggage handlers (see online news May 12).

For more information visit ryanair.com.

Report by Mark Caswell

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COMMENTS » 

MatthewDavis - 13/05/2009 13:39

It just seems that Ryanair wants to do all they can to drive passengers away. I have a problem with this company and their ethics in relation to making money to boost the bottom line. Yes they are a business who wants to be profitable, but there are other ways to go about things. I hate flying Ryanair, but don't mind flying LowCost. EasyJet, JetBlue, SouthWest, Virgin Blue etc etc are a fine example on a nicer way to do things. Ryanair can go stick their pathetic extra charges.

Knasten - 13/05/2009 14:52

Stupid Ryanair! 40 pounds for å printwork that is nearly free is ridiculous, nothing more. One should be lucky that one is not forced to fly with them. Does any other airline charge such fee?

alistairNicoll - 14/05/2009 10:38

As the check in fee is compulsory it ought to be included in the advertised ticket price.

Unlike Mr Davis I refuse to even consider flying Ryanair and prefer to fly with an airline that treats it's passengers as customers and not with contempt

richardjolie - 18/05/2009 11:22

British Rail used to have 3rd Class travel. Ryanair now fills that niche in the air. Ryanair's 'cattle truck' approach should be for 2 sorts; 1. Those will always buy on the cheap, because they can, or 2. Those who are grateful that there is an airline with fares that fit their budget. Those who can afford '1st & 2nd' class should travel that way. Those who can't should bite the bullet. We can't have our cake and eat it. Dont' get me wrong, I don't like the way Ryanair is going anymore than the next guy. But I also appreciate simple economics. Ryanair are 'cutting their cloth to suit their pocket'. So should we...

Bruce115 - 09/03/2010 11:41

I was charged £80 when I arrived at Edinburgh Airport with my wife on Saturday 13th February 2010 without boarding passes. This was the first and last time I will fly with Ryanair. We are new to computers as we are elderly people. We printed off flight details, but that was not enough information for the people at the check in desk.

The check-in girl sent us to the service air desk 30 yards away to pay our £80. Then we had to go back to the Ryanair desk to get our boarding passes. I have always dreaded having to fly with Ryanair. The only reason that we flew with Ryanair was because Flyglobespan went into receivership.

LILYHANTON - 11/05/2010 17:36

I CANNOT PRINT OUT MY BOARDING PASS. THEY ARE ASKING FOR WHICH OPTION YOU WANT. I DO NOT KNOW WHAT YOU MEAN. PLEASE HELP

Davimac - 01/06/2010 13:34

This weekend I just had the same experience as Bruce155 - my girlfriend and I were charged 80 pounds for 2 boarding cards.

We had arrived around 3 hours before the flight, so I was tempted to drive home and print off 2 boarding cards to avoid the charge - but Ryanair have that base covered too, online check-in closes 4 hours before the flight leaves.

The experience didn't spoil my holiday, but I've gone out of my way to tell as many people as possible about the rip-off tactics employed by Ryanair, a bunch of cowboys with whom I'll never fly again

Gregory1 - 04/06/2010 08:23

I flew Ryanair on the 1st of June 2010 with 6 passengers and was charged £240 for not having printed my boarding passes. Fact is that I could not as I had no facility to do this as I was returning from holiday. I did however check in on-line and had copies of the boarding pass saved as a pdf on my blackberry.

The Ryanair rules say ''If you do not check-in online you will be required to pay the relevant fee to re-issue your boarding card at the airport.(Euro 40/ GBP 40)’’ , The point here is that I did check in on-line so these rules did not apply. I believe this to be a valid loophole in their t's and c's and suggest that everyone that has been affected by this to take this up.

Further to this, London Stanstead has terminals in the airport that allow you to print from you mobile phones or memory sticks at a nominal fee. This is not fair to passengers flying out of smaller airports where this facility is not offered.

I feel completely ripped off and will certainly not fly Ryanair again.

maisiepenny - 21/10/2010 18:08

I wonder if Mr O'leary flies with his own airline ryanair and does he have to pay the extra's and abide by the rules like we have to, thinking about it he's a wealthy man and we the stupid customers have helped him to achieve this wealth so I think he flies business class with British Airways and wears a mask. What needs to be done is no one should travel with ryanair then his wealth will have a tumble and a possibility he becomes bankrupt.

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