Changi Airport cuts down on taxi waiting time

7 Dec 2009

Singapore’s Changi Airport is implementing today a new information system to ensure the supply at all its four terminals meets passenger demand.

Electronic boards have been put up along Airport Boulevard and at the departure levels of Terminals 1, 2 and 3, as well as at the Budget Terminal. These will be posting the number of taxis that are waiting at each terminal. The number of flights that have arrived in the last 15 minutes and how many will come in the next half hour will also be put up.

Airport officials simply want to match the supply and demand for taxis, and reduce travellers’ waiting time.

Previously, cabbies only knew how many taxis were in the queue only at the last minute as information boards were located just before the waiting areas of each terminal, and the estimated waiting times were found to be inaccurate. Now with the added flight arrival data, they have a better idea of whether to stay put and join the queue or proceed to other terminal taxi ranks.

For more details, visit

Margie T Logarta

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