News

More enhancements on THAI Airways due

23 Mar 2009

THAI Airways International will offer check-in facilities at the city terminal of the new Bangkok-Suvarnabhumi Airport express line.

Scheduled to begin operations later this year, the high-speed train will depart from Phyathai Station for the 15-minute journey to the airport. While plans are not yet finalised, authorities said they are considering a second non-express service that will take a bit longer, halting at three stops.

According to Pandit Chanapai, THAI Airways executive vice-president for commercial, the check-in counters will be up and running the day the facility opens.

He added that the airline was in the midst of preparations for the March 28 shift of the remaining portion of its domestic flights at Don Muang back to Suvarnabhumi. Both THAI’s international and domestic operations were originally based there during the airport’s launch in September 2006, but congestion forced the adjustment.

The move, which is to be completed by March 29, is expected not only to consolidate Suvarnabhumi’s position as a serious transport hub, providing convenience for hundreds of passengers transiting to other parts of the kingdom and the region, but also help the carrier increase passenger volume by some 5 percent and cut costs by over 600 million baht (US$16.9) annually.

While the airline, according to its executive vice-president for commercial Chanapai “(currently) meets standards within the band of expectations”, a new set of enhancements will be coming online. These include expanding the executive lounge catering for domestic passengers, and for long-haul flights, hiring more Chinese, Korean, Japanese and Arabic-speaking cabin crew and raising the bar on onboard cuisine even higher.

“We don’t just want to up the level of service, but we want to maintain consistency throughout our services as well,” he said.

For more on THAI Airways, visit www.thaiairways.com

Margie T Logarta

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