AirAsia improves on-time guarantee

23 Oct 2008

In a step that brings it closer to a full service airline without increasing fares, AirAsia enhanced its On-Time Guarantee, a scheme for passengers affected by flight delays.

From November 1, the low-cost carrier cut its waiting time from three to two hours, making customers affected by flight delays of more than two hours eligible to receive an e-gift voucher of RM200 (US$56). This may be used to buy a seat on another AirAsia flight or redeemed for any AirAsia product or service.

The innovation led airline CEO Tony Fernandes to comment: “The gap between us and full-service airlines has narrowed from our first day, and I dare say we are better than many of them. AirAsia doesn’t have to play second fiddle to them any longer. We have as good, if not better service than many other airlines.”

On-time performance of flights refers to the departure of flights within 15 minutes of their scheduled departure times.

For more details, visit

Margie T Logarta

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