Thank you for clarifying that. What I was trying to say, was that whilst the lack of a meal may not be covered under the transport contract, BA advertises CE food as a core part of the service and the ASA and Trading Standards may take a dim view of ‘bait and switch’ tactics.
I am sure they would if that was a regular and planned practice, KM. However, what evidence do we have that BA deliberately tried to bait-and-switch? I can’t seem to see the original post describing the problem now, so can’t verify the details and am relying on my memory, but I don’t recall there being any evidence of deliberate deception. Definitely a service failure, definitely justifiable reason for being aggrieved, but “bait-and-switch”? I think that would be hard to prove
Almost 3 hour flight from southern europe at weekend in obviously domestic ex BMI 319 – not very comfortable – and privacy compromised by absence of curtain divider. Afternoon tea service – not exactly appetising – definately time to go !
