Fast Track Access with BABack to Forum
On a recent flight from Warsaw to LHR, I checked in as usual as I had a checked bag, then went to the Gold Track Business class security zone at the other end of the airport, something I have done maybe 40 times each of the past 4 years of living/working here.
I let the reader scan my boarding pass, and no access, I asked the guard stationed there, and he said ‘you probably in economy,’ to which I replied here is my boarding pass, clearly business class, then he said, ‘oh, British airways, they didnt pay subscription for this year, talk to them?’ Once through security through the normal channels, I wrote to BA on their app to question is this now the norm, or an error.
The answer I received 8 days later simply stated, we cannot advise you about what services BA pays for or doesnt pay for at destination airports, but we only provide fast track security services at LHR/LGW and JFK? I followed up as I have used Fast Track at almost every airport I fly to on BA, and only now have encountered this. I am curious if this is now going to be the norm?29 Jan 2020
The latest response from BA:
‘Thanks for coming back to us about your experience at Warsaw. I understand you’re unhappy with our response, but hopefully I can explain our position to you.
As we’ve advised previously, we wouldn’t be able to provide any information about why contracts with the airport authority may not be extended. I understand from your email, how strongly you feel about this issue. However, we won’t be able to provide the requested information to passengers as it’s not available to us either.
We’re always very grateful when our most valued customers take the time to offer their thoughts and suggestions. Feedback is very important to us, as it’s only through this that we’re able to focus on areas where we need to improve. Please be assured that your comments have been noted so that we can use them to improve our service.
Thanks again for getting in touch. We really appreciate your support as a Gold Executive Club member and I hope our decision won’t stop you from choosing to fly with us again. Please use the blue link below to contact me directly if I can help with any other separate issues.
So Openfly, you are 100% correct, no longer going to have access as they need to pay for it!29 Jan 2020
If this is the way BA are going, they would be better to adopt the easyJet/Ryanair model of charging extra for any other than the most basic service (i.e an unspecified seat on a flight and one small item of hand baggage). That way there would be clarity and consistency.29 Jan 2020
Choosing a European business class cannot be motivated by the seat (Aeroflot excepted) nor the food (it is all right but not worth the price difference). Business class lounge is a nice perk, but it is possible to do without. What’s left? Fast track check-in and security. For me, removing fast track security would clearly be a deal-breaker and a reason to choose another airline!29 Jan 2020
Fast track as a Goldie worked for me this month in DUS & HKG, and last month in FAO & LIS, month before in LAS & AMS.
Maybe Warsaw is an exception.
Flew out of EZE (Buenos Aires) last week: no Fast Track security there for BA Business Class PAX, but (to be fair), there were no lines in security anyway. Through in 2 minutes.30 Jan 2020
This may also have a connection to the fact that Gold Track Business is a Star Alliance brand so available to LOT (Star Alliance) partners with ease and charged at a premium to non-Star Alliance airlines.30 Jan 2020
I had a similar experience last week in Helsinki, I had a business class ticket and went to the fast track security and was told that BA dont pay for the service but to try my boarding pass anyway. Fortunately the system granted me access.30 Jan 2020
Is this the prelude to abolishing business class on s/h routes?
If so why don’t they just do it instead of keeping a pretence of offering anything superior in return for the higher fare? After all, for most people the ancillaries such as fast track, lounge, etc are worth at least as much as the on board product, which is not that great anyway.30 Jan 2020
@AFlyingDutchman: Might I suggest you write to Carolina Martinoli, Director of Brand and Customer, and advise her of your challenges at WAW. There are a few European airports where Fast Track is available, and indeed BA don’t opt to pay for it, places such as Budapest, Nice, Oslo, Helsinki, etc. My understanding is Carolina is working to change this, so every encouragement from the customer must help.
It is interesting that fast-track feature no longer shows for European airports on the product description. But then again, with prices on a LHR-HEL return, for example, at £195 in Club Europe these days (March availability, vs Finnair’s £682), I can understand why BA don’t want to shell out £30/£40/£50 (whatever it costs) per pax for fast-track access.30 Jan 2020