[Anonymous]

[seasonedtraveller]

Noticed my return flight from ORD to LBA had a stop-over in LHR of around 8 hours – turns out BA have removed a mid morning flight to LBA. No problem I thought, I will go from LHR to MAN instead & still get home 4 hours earlier. Tickets were available for £85.

So I called the BA Gold line & as usual, suffered that awful music whilst I waited to be connected (about 15 mins) – “I just want to switch my last segment from LBA to MAN” I said.

Ok says the BA guy, I will check….. On hold for 12 minutes and he came back to tell me, there will be a ‘change of ticket fee’ of £110 plus…….. I told him to stop there – I can by a one way LHR to MAN on your website for £85?

And that’s what I have done.

So much for helping your regulars eh??

PS – when did BA raise credit card fees from £4.50 to £5.00?

BA – to fly, to serve

[esselle]

To Fly. To Swerve?

[SimonS1]

Amazing. BA really don’t give a shit about their premium clients. Then again regular users of the forum will know that.

[VKsNemesis]

There’s a reason BA is known as ‘Con Air’ amongst the more irreverent (but witty) passengers and frequent flyers.

[seasonedtraveller]

SimonS1.
I guess I already knew that, but, I am still amazed at the seemingly endless amount of (what appears to be) crass stupidity within the organization.
Today is just another example of such.
You couldn’t make it up.

[MartynSinclair]

@seasonedtraveller – I wonder how BA will view the unused portion of your ORD – LBA ticket…?

[seasonedtraveller]

Hi Martyn. They can think what the hell they like. Plans change. If they can’t see the irony of the situation they have created…….
unless I’m doing something illegal?
By the way, I told the Gold card line guy what I was going to do and he didn’t comment.

[MartynSinclair]

Whilst I agree plans change…. any airline ticket office would argue that is why there are tickets priced for flexibility that allow changed f o c..

However, what makes your situation / change interesting is you were presumably not warned by the agent about the airlines right to reprice a ticket, if any sector is unused. Instead, from what you write, the BA agent simply sold you a new ticket, with full knowledge of why you were doing this..

I know repriced/unused tickets are spoken about quite a bit, but has anyone known of any airline charging a passenger after the event??

[seasonedtraveller]

Martyn. Just to be clear. The BA guy did not sell me a new tix, I just went ahead and bought one on the BA website but, I told Mr BA what I was going to do and he made no comment other than a little laugh….. ( I think HE could see the irony)

[MartynSinclair]

If there was a possibility of your original ticket being repriced, should Mr BA have warned you…. irony or no irony???

[seasonedtraveller]

Yes. I should have been warned but not to worry because the call will have been “recorded for quality and training purposes”

The sad thing is I actually really want to like BA, it’s my National airline….they just make it so difficult ;-(

[MartynSinclair]

“I actually really want to like BA, it’s my National airline….they just make it so difficult ;-(“

Summed up so well seasonedtraveller… there is no feeling of the airline actually wanting your business… it like a game of “Mario brothers” – benefit by finding the cheat!!

Well its 8.40am in BKK, off for my morning run in the wonderful heat…..

[seasonedtraveller]

10pm in Atlanta. A couple of beers before bed time Martyn.
cheers.
John

[stevescoots]

13.20 in Dongguan and i just woke up! time for a brew

[Author]

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