In response to the coronavirus pandemic, hotel groups around the world are announcing new cleaning programmes to reassure guests.
The most common measures include increasing the frequency of cleaning public areas, increasing the number of hand sanitizers available, using specialised products for wipedowns and training teams in protective protocols.
This is what some of the big hotel groups told us they are doing to combat the spread of the virus:
The French hotel group told us:
“We are closely monitoring the COVID-19 outbreak and have instructed our hotels to implement measures to minimize risk of transmission.
“Hotels and head offices are following official guidelines and closely monitoring the advice of medical and government authorities to limit the spread of this virus.
“These include isolating anyone showing any symptoms and notifying relevant medical authorities of anyone showing any signs of the disease.
“Accor has also advised all its hotels to adopt flexible conditions in terms of cancellation or modifications for travellers to Greater China and to any Accor destinations globally.
We recommend that all travellers review guidance from the World Health Organization and follow any travel advice issued by their home countries.”
Our hotel teams are receiving ongoing briefings and enhanced operating protocols.
We have increased the frequency of cleaning our public areas (including lobbies, elevators, door handles, public bathrooms, etc.) and have continued the use of hospital-grade disinfectant.
We will continue to adjust food and beverage service in accordance with current food safety recommendations.
We have increased the deployment of antibacterial hand sanitizers.
The group says:
Comprehensive COVID-19 guidance is in place at Hyatt hotels globally, detailing how to protect against transmission of the virus (including implementing hand sanitizer stations and frequent cleaning of high-touch areas), and procedures in case there is a suspected or confirmed case among our guests or colleagues
Cross-functional, global response teams, including infectious diseases and occupational health experts, provide guidance to our hotels and help address specific needs and situations when needed.
Intercontinental Hotels Group
IHG says on its website:
“We are closely monitoring developments around the world and are in contact with global organizations including the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC) and relevant authorities for country-specific requirements, to ensure the actions we take are comprehensive and suitable.
“All our hotels are required to adhere to comprehensive health and safety procedures including all local laws. In addition, we provide our hotels with best practices and guidelines and have supplemented these resources with additional COVID-19 cleanliness specific guidance, training and information consistent with our own high standards.”
We are closely following the recommendations of global and local public health authorities (including the WHO and CDC). A global crisis committee is in place to guide and implement these recommendations in each of our properties.
Our already stringent hygiene protocols have been reviewed and adapted to the current situation and we have increased the frequency of all our cleaning processes, including the disinfecting of all surfaces in rooms and public areas such as lobbies, elevators, the front desk, etc.
Our teams have been given clear instructions on how to respond swiftly and appropriately to all presumed cases of coronavirus infection on property, and to provide full support to our guests and employees, addressing their concerns.
Hand Hygiene: In our daily meetings, our teams are reminded that cleanliness starts with this simple act. It’s important for their health and that of our guests.
Ongoing Training: In addition to training on housekeeping and hygiene protocols, hotel associates are also completing enhanced COVID-19 awareness training.
Real Time Information: Marriott International has launched an internal communications hub with the latest news and information associates can use to prepare for and respond to COVID-19. In addition, Marriott’s corporate and regional teams are on standby 24/7 to support the hotels and coordinate with local and regional authorities.
Guest Rooms: Hotels use cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, with particular attention paid to high-touch items.
Public Spaces: Hotels have increased the frequency of cleaning and disinfecting in public spaces, with a focus on the counter at the front desk, elevators (and elevator buttons), door handles, public bathrooms and even room keys.
Back of House: In the spaces where associates work “behind the scenes,” hotels are increasing the frequency of cleaning and focusing on high-touch areas like associate entrances, locker room, laundry rooms and staff offices.
Millennium Hotels & Resorts
Millennium Hotels and Resorts (MHR) is doing the following
• Cleaning cleaning and sanitisation of guest rooms.with frequent sanitisation of high-contact points, such as elevator buttons, door handles, reception counters, bathrooms and conference rooms.
• Hand sanitisers placed at guest contact areas, such as hotel lobbies and conference space.
• Infrared thermometers available at front desk to conduct temperature checks of our guests and employees upon request, in certain jurisdictions and subject to availability.
• Provision of medical masks and gloves for our guests and employees upon request, subject to availability.
• Regular training of our employees ensuring proper hand hygiene and awareness of COVID-19. This is vital to help combat the spread of viruses and protect the health of our employees and guests.
Front desks are also well-equipped with hand sanitisers and infrared thermometers to facilitate regular temperature checks. Medical masks and gloves are also provided to guests and hotel staff when required. We conduct daily meetings with our employees to review any relevant situation. We conduct daily meetings with our employees to review any relevant situation.
A spokesperson from Shangri-La Hotels and Resorts said hotels under the group have taken a series of precautionary measures, including increased disinfection to guestroom facilities and public areas; enhancing food procurement and handling procedures; conducting temperature checks for staff and guests; requiring guests to fill a health and travel declaration form upon their check-in, and reminding their staff to practice strict personal hygiene at all times.
According to the hotel group, if any of their hotel guests or colleagues develops symptoms suggestive of respiratory illness, the group will help them to seek immediate medical assistance and will work closely with the authorities to put in place the most appropriate measures to contain the spread.
Minor Hotel Group
Everyone, including guests and team members, has easy access to health stations with handwipes, hygiene gel and temperature readers.
All team members undergo temperature screening each day to ensure a healthy work environment.
All public areas, as well as the back-of-house, are regularly and thoroughly cleaned to the highest standards, paying special attention to high-touch areas such as door handles, etc.
Ongoing training has been put in place to ensure team members are fully prepared to provide information and updates to our guests.
Our team members, including all hotel staff, have been fully briefed about the specific protocols to follow in relation to this virus. We are fully prepared with both preventative and responsive measures, in line with the World Health Organisation guidelines.
Rotana already has rigorous cleaning procedures in place, but given the latest medical findings that COVID-19 is primarily transmitted by touch, we have significantly stepped-up surface cleaning measures. We are sanitising surfaces more frequently using specialised products tested effective against the virus and have installed hand sanitisers in all of our public areas for you and our colleagues to access for frequent use. Rotana also continues to wash all linen at high temperatures for optimal disinfection.