In response to the coronavirus pandemic, hotel groups around the world are announcing new cleaning programmes to reassure guests.
The most common measures include increasing the frequency of cleaning public areas, increasing the number of hand sanitizers available, using specialised products for wipedowns and training teams in protective protocols.
This is what some of the big hotel groups told us they are doing to combat the spread of the virus:
The French hotel group told us:
“We are closely monitoring the COVID-19 outbreak and have instructed our hotels to implement measures to minimize risk of transmission.
“Hotels and head offices are following official guidelines and closely monitoring the advice of medical and government authorities to limit the spread of this virus.
“These include isolating anyone showing any symptoms and notifying relevant medical authorities of anyone showing any signs of the disease.
“Accor has also advised all its hotels to adopt flexible conditions in terms of cancellation or modifications for travellers to Greater China and to any Accor destinations globally.
We recommend that all travellers review guidance from the World Health Organization and follow any travel advice issued by their home countries.”
A&O hostels which runs 39 hostels in 23 cities and eight European countries has started installing Plexiglas protective shields that separate guests from hostel staff and the introduction of hand sanitizer stations in all key areas, the hostel group will also be introducing new social distancing and hygiene measures. These will include: a designated hygiene officer in each hostel who will be on hand to answer guests’ queries, face masks for all hostel staff, contactless water taps, open doors in public areas so no contact is necessary, and implementing a distance of 1.5 metres between all chairs in dining areas.
Within the first few months of re-opening, a&o will only fill rooms with guests in the same booking or if on separate bookings, allow a maximum of four people per room (50% reduced capacity). The hostel group will also introduce allocated breakfast times to limit the number of guests sharing the dining space at one time.
Choice Hotels has launched a Commitment to Clean initiative. It builds on Choice Hotels’ long-standing cleanliness protocols, and enhances the existing program with guidance developed in response to the pandemic, including recommendations related to deep cleaning, disinfecting, hygiene, and social distancing best practices and protocols.
Choice Hotels’ complete approach to infection prevention includes a close association with Ecolab, who is helping ensure the company has the right infection prevention programs and training in place to help prevent the spread of COVID-19. This includes a new online resource hub available to franchisees, featuring operational best practices, training and resources from Ecolab’s industry-leading experts. Additionally, every Choice-branded hotel will designate a “Commitment to Clean Captain,” each of whom will complete applicable best-in-class cleanliness training and will be responsible for incorporating the new protocols into their hotel’s operations.
Over the next few weeks, guests may experience a growing variety of new and improved protocols, products and communications, some of which are already in place, to promote health and safety, including:
- Heightened cleaning protocols for high-traffic areas such as the front desk, fitness centers and pools, as well as other high-touch surfaces throughout the hotel, using hospital-grade disinfectant approved by the U.S. Environmental Protection Agency to combat the spread of COVID-19.
- Furniture arrangements designed to encourage appropriate social distancing in accordance with CDC guidelines.
- Housekeeping “on-demand” option that allows guests to request delivery of additional toiletries, towels, linens or coffee without having a housekeeper enter the room.
- Changes in breakfast offerings, with many hotels that provide breakfast replacing their buffet with pre-packaged breakfast items.
- Design enhancements to help facilitate contactless check-in and check-out, such as plexiglass partitions at front desks for added protection and key drops for guests’ use upon departure.
- “Clean seals” on certain high-touch items in guest rooms to provide reassurance of sterilized condition.
- Personal protective equipment for hotel staff, including masks and gloves, to safeguard guests and employees.
- Hand sanitizing stations located in high-traffic areas throughout the hotel, such as the front desk, breakfast area, elevator lobbies and fitness center.
- On-property signage and decals reiterating CDC social distancing guidelines, personal sanitation guidelines and the importance of surface cleaning.
- Communications from front desk staff to guests about precautions taken for their safety and comfort, and reminders about additional safeguards available at guests’ choosing.
The company will also be exploring the implementation of various technologies in the months ahead, including mobile check-in and keyless entry to further facilitate the contactless guest experience, as well as ultraviolet light instruments, air purifiers and ozone generators to further enhance sanitation.
Dusit Hotels & Resorts
Dusit is rolling out a new health and safety programme called ‘Dusit Care – Stay with Confidence’. It involves the following measures:
- Flexible stays: All Dusit Hotels & Resorts will offer flexible check-in times, while breakfast will be available at any time of the day, said Dusit.
- Safety and Well-being: There will be “frequent sanitisation” of all rooms and public areas, to include temperature scans on arrival, provision of appropriate space in restaurants, and “more measures” designed to protect the health and safety of guests, customers and employees. Dusit’s in-room dining options have been enhanced to include “personalised healthy food”, while refreshment fridges will offer “healthy drinks” and snacks which guests can enjoy for free. New outdoor workout areas will also be added.
- Local experience: Dusit said it is partnering with local culinary specialists and craftspeople in its various locations so guests can “enjoy the best of local foods and souvenirs” without having to leave its hotels.
- Dusit Care Kits: A Dusit Care Kit will be placed in every guest room. Each pack will include hand sanitiser gel, a face mask, and antibacterial wipes.
Fullerton Hotels and Resorts
Fullerton Hotels and Resorts is adding a range of new measures to its properties to ensure the well-being and safety of its guests. The group says it has developed new initiatives which include enhanced deep cleaning practices, introduction of new cleaning technologies and expert accredited hygiene protocols.
Some of the health measures include requiring temperature checks, equipping guest-facing staff with gloves and face masks, placing touch-free hand sanitiser dispensers throughout the hotel and more.
Fullerton is also enhancing its cleaning and disinfection measures. Guests can expect more frequent cleaning of high touch areas (e.g. light switches, bathroom surfaces, door handles etc.), increased frequency of air conditioning filters replacement, and allowing guests to opt out of daily housekeeping services if they choose to do so.
Hilton’s hotel teams “are receiving ongoing briefings and enhanced operating protocols”.
It has increased the frequency of cleaning its public areas (including lobbies, elevators, door handles, public bathrooms, etc.) and have continued the use of hospital-grade disinfectant.
It continues to “adjust food and beverage service in accordance with current food safety recommendations” and has increased the deployment of antibacterial hand sanitizers.
The group says:
Comprehensive COVID-19 guidance is in place at Hyatt hotels globally, detailing how to protect against transmission of the virus (including implementing hand sanitizer stations and frequent cleaning of high-touch areas), and procedures in case there is a suspected or confirmed case among our guests or colleagues
Cross-functional, global response teams, including infectious diseases and occupational health experts, provide guidance to our hotels and help address specific needs and situations when needed.
Intercontinental Hotels Group
IHG has announced it is enhancing its existing IHG Way of Clean programme which was first launched in 2015. Developed with Ecolab and Diversey, experts in hygiene and cleaning technologies and services, the programme has now been expanded with additional COVID-19 protocols and best practices to reflect the advice of the World Health Organization, Centers for Disease Control & Prevention and local public health authorities in markets around the world.
IHG Way of Clean already includes deep cleaning with hospital-grade disinfectants and going forward guests can expect to see evolved procedures in every area of the hotel, which may include:
– Reception: Reduced contact at check-in, touchless transactions, front-desk screens, sanitiser stations, sanitised key cards, paperless checkout
– Guest Room: Visible verification of sanitised items (e.g., glassware, remote control), reduction of in-room furnishings/high-touch items, new laundry protocols, use of new technology
– Public Spaces and Facilities: Additional deep cleaning of high-touch surfaces, social distancing, “last cleaned” charts, best practices for pools, fitness centres and lounges
– Food & Beverage: New standards and service approach to buffets, banquets, room service and catering
Supporting the wellbeing of guests and colleagues
Enabling the personal wellbeing of guests and colleagues is key. IHG is working closely with a team of medical experts at the world-renowned Cleveland Clinic to develop guidance and resources for hotel teams on returning to work and keeping guests safe in this new environment, which may include:
– Cleanliness information in hotels and on IHG’s booking channels
– Social distancing operating procedures and signage
– Guidance on the use of protective equipment as necessary by hotel colleagues
– Updated colleague training and certification
– Availability of individual guest amenity cleaning kits
– Hand sanitiser and disinfecting wipes available in guest rooms and at high-touch points throughout hotels
IHG Clean Promise and Global Cleanliness Board
With updated measures in place, IHG is launching a Clean Promise. Rolling out globally from 1 June 2020, guests can be reassured that their room will meet IHG’s high standards of cleanliness. If not, the hotel will make it right.
Leading this work is IHG’s new Global Cleanliness Board, a group of IHG experts in operations, health, safety and guest experience, working with our new external specialists, including James Merlino, Chief Clinical Transformation Officer at Cleveland Clinic, to define solutions, best practice and implement processes.
While on-property, hotel teams will also appoint Clean Champions to continue building the culture of clean instilled in IHG hotels around the world. These champions will focus on guests and colleagues as they navigate the new environment and help on-property teams to consistently deliver these elevated cleanliness standards.
For more information, please visit www.ihg.com/clean
We are closely following the recommendations of global and local public health authorities (including the WHO and CDC). A global crisis committee is in place to guide and implement these recommendations in each of our properties.
Our already stringent hygiene protocols have been reviewed and adapted to the current situation and we have increased the frequency of all our cleaning processes, including the disinfecting of all surfaces in rooms and public areas such as lobbies, elevators, the front desk, etc.
Our teams have been given clear instructions on how to respond swiftly and appropriately to all presumed cases of coronavirus infection on property, and to provide full support to our guests and employees, addressing their concerns.
Marriott has made big promises to its guests in recent days about hygiene.
For Marriott, technology is one answer to improving cleanliness in its hotels, including electrostatic sprayers with hospital-grade disinfectant to sanitise surfaces throughout the hotel. The sprayers allow house keeping staff to rapidly clean and disinfect areas and can be used in a hotel setting to clean and disinfect guest rooms, lobbies, gyms and other public areas.
Marriott says that “Electrostatic spraying technology uses the highest classification of disinfectants recommended by the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO) to treat known pathogens”. In addition, the company is testing ultraviolet light technology for sanitising keys for guests and devices shared by associates.
In addition, all areas that are considered ‘high-touch’ will be “thoroughly treated with hospital-grade disinfectants” and disinfecting wipes will also be provided in each room for guests’ personal use.
Signage in hotel lobbies will remind guests to maintain social distancing protocols and furniture will be removed or rearranged to allow more space. Marriott is also evaluating adding partitions at front desks and is working with its supply chain partners to make masks and gloves available to associates.
Millennium Hotels & Resorts
Millennium Hotels and Resorts (MHR) is doing the following
• Cleaning cleaning and sanitisation of guest rooms.with frequent sanitisation of high-contact points, such as elevator buttons, door handles, reception counters, bathrooms and conference rooms.
• Hand sanitisers placed at guest contact areas, such as hotel lobbies and conference space.
• Infrared thermometers available at front desk to conduct temperature checks of our guests and employees upon request, in certain jurisdictions and subject to availability.
• Provision of medical masks and gloves for our guests and employees upon request, subject to availability.
• Regular training of our employees ensuring proper hand hygiene and awareness of COVID-19. This is vital to help combat the spread of viruses and protect the health of our employees and guests.
Front desks are also well-equipped with hand sanitisers and infrared thermometers to facilitate regular temperature checks. Medical masks and gloves are also provided to guests and hotel staff when required. We conduct daily meetings with our employees to review any relevant situation. We conduct daily meetings with our employees to review any relevant situation.
Minor Hotel Group
Avani Hotels & Resorts /Anantara
Prior to the outbreak, Avani Hotels said it has been working closely with Ecolab and will continue doing so to ensure that all materials and measures adhere to Ecolab, WHO and, for chemical treatment, EPA standards. In addition, Avani Hotels swiftly implemented health screening as well as stepping up in providing hand sanitisers in public areas.
All 32 Avani properties in 18 countries will adopt a range of heightened hygiene and sanitising standards to ensure the safety of guests and associates, with the introduction of:
- Contactless Service – starting from the new way we greet our guests without losing the human touch, to digital check-in that allows guest to collect key upon arrival as well as settling check-out billing via digital payment process and launching our very own guest service app.
- New Safety & Hygiene Technology – we look at successful countries in combating the epidemic as well as hospitals as the new cleaning standards and have started to look at implementing new technology. Starting from anti-viral coating that has longer protection period, to Cu+ Copper film protection, as well as a range of UVC light technology, and HEPA-grade air purifiers where each bring on its own 99.99% effectiveness in removing bacterial or virus property. In addition, at the front office and behind the scenes, the team will be employing a range of UVC cleaning device to sterilise items such as key cards, stationaries and other often touched items.
- The Extra Miles for our Guests & Associates: we will be employing a dedicated AvaniSHIELD Agent whom will be responsible to implement the new safety & hygiene protocols, as well as update team members and keeping in contact with health authorities on the latest update. After cleaning, each guest room will be sealed for 24 hours – a resting period during which time the housekeeping team cannot enter and a waiting period until the next guest can check in. In addition, we will also be re-screening all of our third party partners, transport or tour service and suppliers to ensure they meet the new standard for Avani’s Trusted Partner Programme.
The NH Hotel Group has launched ‘Feel safe at NH” for its 364 hotels. This new initiative has involved making “nearly 700 adaptations to its operating standards”, grouped under 10 main lines of action and endorsed by specialists in different fields. The group has also announced a collaboration agreement with SGS, a world leader in inspection, analysis and certification, will allow the monitoring of the implemented measures and assessments to verify that the Group’s hotels are clean and safe environments
Advanced digital services
- FASTPASS: the combination of three services – Online Check-in, Choose Your Room and Online Check-out – that put all the control over their stay in the client’s hands.
- Mobile Guest Services: a mobile platform through which guests will be able to access all the hotel’s information and services, order room service, mini bar, or book a table for breakfast in order to guarantee the necessary social distance in this service, among others.
- Instant Communication Channel: based on the Mobile Guest Service application, it allows instant chat with the hotel’s team to answer any question or request that the client may have.
Upgraded cleaning and sanitising protocols
Common areas with high traffic such as lobbies, the reception desk, halls and restaurants will be sanitised more frequently and with a specific type of cleaning and disinfection products based on advanced medical practices. Finally, kitchens and kitchen appliances will be sanitised following hospital protocols, always ensuring the correct disinfection and decontamination.
Food & Beverage services
The Food & Beverage (F&B) area has also undergone a reorganisation that affects everything from logistics to preparation, delivery, consumption and payment methods. NH Hotel Group will require that its suppliers have health certifications and a delivery process with strict control protocols. Furthermore, food handling standards and serving options have been updated to minimise human contact and services such as room service, a la carte or take-away will be reinforced. In the case of events, there will be menus and processes adapted for this service.
Social distancing rules
The common areas of the hotel will be equipped with signs delineating areas in order to avoid crowds of people and contact between them, and always marking the minimum distance required by local regulations. Furniture and spaces will be redesigned to comply with social distancing standards. In addition, hotel teams will be trained to help clients comply with these requirements at all times.
Protocols and personal protection material
Employees will always have equipment to protect themselves and the health of customers such as masks, gloves and authorized hydro-alcoholic gels. In addition, elements to help preserve the safety and hygiene of meeting and event spaces – such as plexiglass screens at the reception – will be available for employees, customers or suppliers if required.
Water purification & air quality protocols
Surface and handling areas will be kept extremely clean and air and water purification systems will be controlled more than ever, reviewing and reinforcing, among others, HVAC (Heat, Ventilation and Air Conditioning) protocols. Hotels will increase the frequency of inspections, the control of water disinfection and, most important in view of the coming summer, the quality of the water in the swimming pools and outdoor areas.
City Connection advisory service
The hotel teams in all destinations are trained to help clients locate hospitals, medical centres and pharmacies, among others. They will also be able to recommend methods of transportation based on local sanitary criteria and regulations. Moreover, clients will be able to use sanitary services available in other NH hotels within the city in which they are staying, such as the use of gels or protective equipment as well as accessing F&B services of other hotels, endorsed by the Company’s processes.
Health and safety protocols for employees
In compliance with all necessary legal requirements, and in order to protect everyone’s health, NH Hotel Group employees will receive constant training in health protocols and procedures. In addition, the Company will implement early detection protocols and action plans in the event that a customer should be considered a patient. In this case, the hotel will isolate the guest, provide protective equipment to avoid transmitting the disease, contact local medical services and organise the transfer to a medical centre if necessary.
Hotel Health and safety manager
Each of the Company’s properties will have a designated expert in the new Feel Safe at NH operating process who will be responsible for leading the implementation of the plan, as well as the training of employees. Finally, that person will be responsible for monitoring the environmentally friendly and responsible use of protective materials.
Motel 6 (and Studio 6)
G6 Hospitality, the parent company for the Motel 6 and Studio 6 brands, has launched “[email protected],”.
In the first phase of the “[email protected]” program, G6 performed a comprehensive update to its Infectious Disease Protocols and partnered with Corporate Medical Advisors, a subsidiary of International SOS, which will review and provide ongoing guidance on its COVID-19 operating protocols.
G6 Hospitality also has partnered closely with Diversey, a global leader in the cleaning and hygiene industry, to procure EPA registered disinfectants effective against many viruses including emerging pathogens. The company works with the nation’s leading cleaning and restoration company, Servpro, to address specific cleaning and disinfecting needs across the portfolio.
Enhanced Cleaning & Sanitization:
- More frequent cleaning and heavy disinfection of high-touch public surfaces, including: lobby doors and handles, front desks, guest laundry, vending areas, credit card machines, corridor handrails, and elevators
- Hand sanitizer stations in the lobby for guest use and in the team center for team member use
- Use of EPA-approved, antiviral disinfectants to sanitize the most commonly touched areas of guest rooms, including: light switches, televisions and remotes, cooling/heating equipment, door handles, desks, chairs, commodes, showers, and faucets
- As needed, engage the services of a third-party supplier to provide deep cleaning and sanitization services
Physical and Social Distancing:
- Social distancing encouraged in all common areas and at the back of the house
- Plexi-glass hygiene guards installed at front desk terminals
- Where available, use of exterior front desk windows (in lieu of inside lobbies)
- Implemented single-use key cards for the remainder of the year
- Curtailed lobby coffee service and removed vending area microwaves to minimize use of shared equipment
- Monitoring/limiting lobby occupancy and interim closure of pools
- For guest safety and comfort, hotel staff will not enter any occupied room. Housekeeping services for stayover guests will include pre-scheduled trash removal, amenity replenishment, and fresh towels and linens
Safe Behavioral Practices:
- Increased guest communications on COVID-19 best practices and property requirements
- Team members who do not feel well or who have high temperatures are asked to go home/remain at home
- All employees fully trained on “[email protected]” standards, sanitization protocols, and equipment; procedures reinforced in daily team meetings
- Employees trained to perform frequent hand washing by using soap and sanitizing stations
- Required use of masks and disposable gloves by team members at all times while on-property
The “[email protected]” program is in effect at all company-managed locations and serves as a guideline for franchisees, many of whom have already adopted these best practices. G6 Hospitality is proud of the extraordinary degree of care that its franchise partners are demonstrating while serving their guests and local communities during these unprecedented times.
G6 Hospitality also serves on the inaugural Advisory Council for Safe Stay, the recently-launched initiative of the American Hotel & Lodging Association (AHLA). Safe Stay is designed to change hotel industry norms, behaviors, and standards to ensure that both hotel guests and employees are confident in the cleanliness and safety, once industry travel resumes more regularly.
Onyx Hospitality Group
Onyx Hospitality Group has announced new health and hygiene protocols as part of its “Onyx Clean” initiative.
The hotel group said it will roll out the following measures “in the coming weeks” in its 52 properties:
- Compulsory temperature readings, hand sanitisation, “observation” of potential symptoms for all guests. Every arriving residential guest will be requested to complete a health and travel questionnaire. Physical distancing will be implemented when guests line up in queues. Keys and pens used to complete the check-in procedure will be sanitised.
- A room seal will be placed on every room door to indicate to arriving guests that their personal space has not been “tampered with since being thoroughly cleaned and disinfected”. All guest rooms and suites will have masks and gloves. High-touch surfaces such as door handles, TV remotes, room controls and faucets will be wiped down with sanitiser.
- There will be “hourly sanitisation” of high-traffic and common-touch areas including door handles and lift buttons. Furniture in the lobby will be arranged in a way to accommodate social distancing, and a limit will be placed on the number of people that can enter an elevator at a time. Hand sanitisers will be “easily available” at multiple points and “UV-C wands” will be used to sterilise seats and tables.
- All food and beverage outlets will be rearranged to ensure a safe distance of at least one metre between tables and clusters of bar chairs. Hygiene and safety protocols will be enhanced in all kitchen and food preparation zones “with stringent sanitation standards”
- In Spas, guests will undergo temperature readings and hand sanitising before their consultation and treatment. Masks will be worn by “every team member and spa therapist at all times”.
- In fitness centres, hand and equipment sanitisers “will be easily accessible” During high occupancy periods, guests will be invited to reserve a gym session to minimise crowding.
- Mandatory temperature readings and hand sanitisation “as team members report for duty” with “enhanced grooming and hygiene inspection” before the they start their shift.
Radisson Hotel Group
Radisson Hotel Group has introduced Radisson Hotels Safety Protocol, a new program of in-depth cleanliness and disinfection procedures, in partnership with SGS, the inspection, verification, testing and certification company.
These guidelines include hand sanitizing stations at all entrances, the use of Personal Protective Equipment (PPE) and protective screens, enhanced and recorded cleaning and disinfection frequency, social distancing in all areas of its hotels, including in the Meeting & Event facilities, training in local, Centers for Disease Control, or World Health Organization recommendations and health guidelines, reiteration of food safety standards and comprehensive staff training. Radisson Hotel Group’s enhanced cleaning and disinfection guidelines have been developed in collaboration with global hygiene solutions provider, Diversey.
Radisson Hotel Group will be introducing an official label of cleanliness and disinfection issued by SGS to ensure the highest Cleanliness, Hygiene and Safety standards, as confirmed by SGS through a centralized validation process. Under this program, individual hotels can receive an approval label upon completion of a comprehensive local audit including on-site testing using the latest technology.
The Group will soon be announcing an extension to its brand commitment which includes 20 Steps and an additional 10-Step protocol for Meetings & Events. The company expects to complete all the necessary operational details of this program over the next few weeks. Principles under consideration include:
- Increased cleaning and disinfection frequency of all hotel areas, paying special attention to high-touch items
- Stations installed with alcohol-based hand sanitizer and gloves at the front entrance and hotel public areas
- All room keys disinfected and presented safely upon check-in
- Express check-out process available for guests to minimize contact
- Cash-free methods of payments available and encouraged
- Door hangers displayed with cleaning and disinfection procedures in each room
- Comprehensive hygiene and preventions training programs for team members
- Team members provided with Personal Protective Equipment such as masks and gloves
Our team members, including all hotel staff, have been fully briefed about the specific protocols to follow in relation to this virus. We are fully prepared with both preventative and responsive measures, in line with the World Health Organisation guidelines.
Rotana already has rigorous cleaning procedures in place, but given the latest medical findings that COVID-19 is primarily transmitted by touch, we have significantly stepped-up surface cleaning measures. We are sanitising surfaces more frequently using specialised products tested effective against the virus and have installed hand sanitisers in all of our public areas for you and our colleagues to access for frequent use. Rotana also continues to wash all linen at high temperatures for optimal disinfection.
Shangri-La Hotels and Resorts
A spokesperson from Shangri-La Hotels and Resorts said hotels under the group have taken a series of precautionary measures, including increased disinfection to guestroom facilities and public areas; enhancing food procurement and handling procedures; conducting temperature checks for staff and guests; requiring guests to fill a health and travel declaration form upon their check-in, and reminding their staff to practice strict personal hygiene at all times.
According to the hotel group, if any of their hotel guests or colleagues develops symptoms suggestive of respiratory illness, the group will help them to seek immediate medical assistance and will work closely with the authorities to put in place the most appropriate measures to contain the spread.
Aparthotel operator Staycity has a ‘Stay with Confidence’ message backed up by a comprehensive set of health and safety protocols designed to minimise the risk of Covid-19 and deliver high standards of hygiene to both staff and guests.
Operating under WHO and local authority guidelines the ‘Guest Safeguard Promise’ involves a deep clean to each apartment prior to guest arrival including all touchpoints with loose items such as irons, hairdryers and remote controls marked with a ‘Just Sanitised’ label. Throws and cushions will be removed and rooms will be sealed with a door sticker once they’ve been cleaned. No staff will enter the apartments after cleaning or during the guests’ stay, with anything required by the guest to be left outside the door.
Public areas will be sanitised regularly with an electrostatic disinfection system and markings will be in place to indicate social distancing requirements. Protective screens have been erected at reception and disinfectant spray, disposable roll and hand sanitisers will be freely available. Breakfast buffets will be replaced by takeaway food and drink and seating areas will be closed off. Gyms will also remain shut.
Guests will be encouraged to contact staff via email or phone, use card payments instead of cash and make use of the express checkout key box at the end of their stay. The front of house teams will receive on-going safety training, will be temperature checked at the beginning of their shifts, and will observe strict social distancing, hand hygiene and respiratory etiquette. Each property team has an appointed ‘Hygiene Champion’ to ensure rigorous implementation of all measures and checks.
Staycity operates some 3,000 rooms across 12 European locations. Staycity’s properties in France and Italy have already re-opened, the latter currently with a 50km travel limit. The company’s property in Berlin re-opened at the end of May, while those in England are due to re-open on 4th July, Ireland on 20th July and Scotland on 15th August.
Wyndham Hotels and Resorts
Wyndham Hotels & Resorts is expanding its “Count on Us” initiative across Europe, Middle East, Eurasia and Africa (EMEA). This further enhances a broad range of health and safety protocols across properties in the region. This includes the consistent use of top-of-the-range disinfectants at all hotels, the introduction of robust new training and guidelines, and ongoing access to critical health essentials through trusted suppliers.
Wyndham is leveraging its long-standing relationship with hygiene expert Ecolab to ensure the consistent use of industry-leading disinfectants across all EMEA hotels, including rooms and public spaces.
Elevating best practices while promoting consistency in execution, Wyndham has also developed a series of protocols and guidelines that will help hotel partners in EMEA meet new health and safety challenges presented by COVID-19. These address enhanced hotel cleaning practices, social interactions, and workplace procedures and will be complemented by a line-up of mandatory virtual training courses for hotel teams, as well as additional resources, such as housekeeping checklists. Every Wyndham hotel in EMEA will also be encouraged to appoint a ‘hygiene hero’ to champion the new protocols at each property.
Lastly, Wyndham will provide hotels with access to critical and high-demand health essentials, leveraging its network of trusted suppliers so hotels may source personal protection equipment (PPE), including face masks, gloves, alcohol-based hand sanitisers, as well as hygiene installations and other products compliant with various countries’ regulations around COVID-19. Wyndham will also provide branded collateral clearly communicating key safety measures to guests. These will include branded public-area signage, front desk collateral, guest room materials and more.