Destination management company Miral Destinations, which manages a number of leisure, entertainment, and cultural landmarks in Abu Dhabi including Saadiyat Island and Yas Island Abu Dhabi, has partnered with Sprinklr, a unified customer experience management platform for modern enterprises, to incorporate AI-powered chatbots into their customer service offerings.
“The partnership between Sprinklr and Miral Destinations is a testament to how the Sprinklr Unified CXM platform plays a pivotal role in optimising communication between businesses and customers through the integration of cutting-edge technologies. The integration of. AI-powered chatbots into Miral Destinations’ platforms will mark a significant step forward in the evolution of guest experience and for boosting productivity within the team. Together, Miral Destinations and Sprinklr are set to redefine the boundaries of customer interaction, ushering a new era of innovation in leisure, entertainment, and hospitality services,” said Haitham Elkhatib, senior vice president of growth markets at Sprinklr.
As a result of the partnership, more than 40 AI-powered chatbots and Sprinklr’s AI platform will be integrated into Miral’s existing operations to support its 14 brands – which include Ferrari World Yas Island, Abu Dhabi, Yas Waterworld Yas Island, Abu Dhabi, Warner Bros. World Yas Island, Abu Dhabi, SeaWorld Yas Island, Abu Dhabi, and CLYMB Yas Island, Abu Dhabi – with an enhanced series of integrated customer experience and customer service capabilities, that use UAE cloud infrastructure. They will be deployed across WhatsApp, Live Chat, and Instagram, wherein interactions will be analysed for quality assurance purposes, all in the hopes of reducing the amount of time it takes to respond to customers across digital channels.
Liam Findlay, CEO of Miral Destinations, said: “At Miral Destinations, we’re always pushing the boundaries to redefine guest experiences. Partnering with Sprinklr isn’t just about optimising communication; it’s about curating immersive journeys that captivate and delight at every step. This collaboration underscores our commitment to seamless customer service and operational efficiency. Leveraging the UAE’s cloud infrastructure aligns with our vision for future growth and innovation. Together with Sprinklr, we’re revolutionising customer engagement, paving the way for unparalleled luxury experiences.”
