KLM has unveiled renovations at its two international Crown Lounges at Toronto Pearson International and Houston George Bush Intercontinental airports.
The carrier’s 575 sqm Toronto facility is situated in the international area of Terminal 3, and offers seating for 161 guests.
The lounge now features a new front desk reception, and a revised layout designed to “streamline space and light”. There is also a new display of KLM’s iconic Delft blue houses, which are given out to long-haul business class passengers.
A new house is unveiled in October each year to celebrate the carrier’s anniversary, with the 103rd version featuring the Ecury family home on Aruba.
The lounge is open daily between 0900 and 2230, for qualifying KLM, Air France and SkyTeam partner passengers, as well as Priority Pass, Dragon Pass and DreamFolks members. Entry can also be purchased at the door for $50, subject to availability.
This winter KLM will operate 11 weekly flights to Toronto with a mixture of Airbus A330 and Boeing 787 aircraft – the latter of which features the airline’s Premium Comfort cabin.
Meanwhile remodelling works at KLM’s Houston lounge – situated in the airport’s Terminal D and open daily between 0600 and 2100 – have included new flooring, wallpaper, fixtures and bathroom upgrades.
There is a new Delft house display similar to Toronto, and the lounge also features a series of wall art “inspired by the three cabins and in-flight catering experience that awaits them on board”.
This winter the Amsterdam-Houston route will also benefit from KLM’s Boeing 787-9 aircraft with the new premium economy cabin.
Commenting on the news Marleen van de Pol, Vice-President Customer Experience at KLM, said:
“Investment in signature lounges at international stations are the cornerstone of elevating the premium customer experience, aligning perfectly with our commitment to investing in our new World Business Class and our recently introduced Premium Comfort cabin.
“Branded lounges add to the connection with our customers in delivering our brand promise of creating memorable experiences.”
