Hong Kong International airport opens "autonomous store"

30 Apr 2023 by Mark Caswell
Hong Kong International Airport's travelwell Autonomous Store (image supplied by Ogilvy PR)

Hong Kong International has opened what it is referring to as the airport’s first “autonomous convenience store”, enabling customers to purchase items without having to go through the traditional checkout experience.

Visitors to the travelwell store located at the entrance of the Sky Bridge near gate 24 simply tap their credit card at the entrance to the store, with sensing technology then detecting “ your movement and shopping pattern, automatically sensing your selected items”.

When customers are ready to leave the store, the sensor will detect purchased items and charge the credit card accordingly. A receipt can be printed if required at the exit.

The 80 sqm store offers a selection of packaged food, beverages, souvenirs and travel essentials.

Hong Kong International Airport's travelwell Autonomous Store (image supplied by Ogilvy PR)

Commenting on the news Alby Tsang, head of retail and advertising of Airport Authority Hong Kong, said:

“The first-ever autonomous store at HKIA is creating a buzz with its seamless shopping experience for travellers on the go. As a smart airport, we have always been committed to using the latest innovations and technologies to elevate the passenger experience.

“The launch of ‘travelwell’ demonstrates this commitment. By using breakthrough technologies, we provide passengers with a one-stop shop for pre-flight necessities and last-minute shopping.

“It’s just one more way that HKIA is staying at the forefront of travel retail innovation to redefine airport shopping experiences.”

Online retailer Amazon has been pioneering the autonomous convenience store concept in recent years, with its Amazon Go brand present in around 40 locations in Chicago, London, Los Angeles, New York and Seattle.

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