Collinson has teamed up with insurance company Allianz Partners to provide free airport lounge access during flight delays.
The service is accessible to members of the insurance company’s new Allyz digital platform, which provides safety, security, health and travel services and products.
Members of Allyz will receive complimentary access to one of 1,200 airport lounges worldwide if their flights are delayed by over 60 minutes (for premium members) or 120 minutes (for standard members). Members can also bring up to five accompanying guests with them to enjoy the same benefits.
The offer applies to any ticket type and the lounge access includes complimentary snacks and refreshments, free wifi, newspapers and magazines, and the use of conference and business facilities (subject to availability).
The offer is currently active in Germany, and is set to be rolled out in France and Spain soon, with travellers able to sign up for Allyz on the dedicated website.
To make use of the benefit, Allyz members are advised to register their flight number and date of travel through the Smart Delay platform. Members will immediately receive a complimentary airport lounge pass via SMS or email should their flight surpass the 1 hour or 2 hour delay.
Lawrence Watts, head of Insurance at Collinson, said:
“As travel recovery continues, we want to ensure the journey is as relaxing and enjoyable as can be, even if a flight delay occurs. SmartDelay provides value-added differentiation, with an immediate customer benefit delivered digitally, thereby enhancing the customers’ travel experience.
“Allyz members are automatically sent a lounge pass as soon as it looks like their flight is going to be delayed. As a result, Allyz members will have instant, seamless lounge access – and then can be on their way as soon as the flight is ready to go.”
Lydie Hippon-Darde, global head of the New Models Unit at Allianz Partners, added:
“Our new, digital Allyz platform has been specifically created to make travel as seamless and easy as possible for our members. We know flight delays can be an inevitable part of travelling, but we want our members to know we’re doing all we can to bring peace of mind when they do happen.
“This is especially relevant while the travel industry is in recovery, so as people start to travel again, we want our customers to feel confident in their travel experiences.”
The Allyz platform is currently active in Spain, Germany and France and is being rolled out globally over the course of the next year.