ITC Hotels has partnered with online food ordering and delivery platform, Swiggy, for its patrons to enjoy a responsible dining experience at home.
In phase 1, the home delivery service will be for properties including ITC Maurya (New Delhi), ITC Royal Bengal (Kolkata), ITC Grand Chola (Chennai), ITC Gardenia (Bangaluru), ITC Windsor (Bengaluru), ITC Kohenur (Hyderabad), ITC Rajputana (Jaipur), ITC Grand Goa (Goa) and Welcomhotel Bengaluru.
In phase 2, more ITC Hotels and Welcomhotel properties will be added to the Swiggy home delivery initiative.
ITC Hotels has implemented stringent measures and protocols, including mandatory temperature checks for all chefs and F&B associates.
The special take-out counter at each ITC Hotel has been equipped with hand sanitisers and thermometers to supervise health parametres of local food delivery partners.
Swiggy will enable ‘no contact’ deliveries on all pre-paid orders, which involves a delivery partner leaving the food at the doorstep rather than an in-person exchange.
Anil Chadha, chief operating officer, ITC Hotels said, “The partnership with Swiggy will assist us in responsibly delivering our unique culinary experiences using their advanced distribution network. Together we are committed to delivering a responsible guest experience.”
Adding to this, Vivek Sunder, chief operating officer, Swiggy said, “Through our partnership with ITC Hotels, customers can now indulge in curated gourmet dishes from popular restaurants of the ITC Hotels chain across India through the Swiggy app. We look forward to creating unique dining experiences for customers while helping them celebrate special occasions at the comfort of their homes.”