Beginning October 10, Vietnam Airlines passengers will have access to a new in-flight wifi service on select Airbus A350 flights.
The new service will be available on flights between Hanoi and Ho Chi Minh City, Shanghai and Osaka, as well as between Ho Chi Minh City and Osaka, Singapore. The airline says it will continue its research to develop this service on its Boeing 787 and other A350 aircraft with better speed and accessibility.
The prices for the wifi service range from US$2.95 to US$29.95. Users can choose a package based on their desired usage length and data capacity (up to 80MB), before paying online with Visa, Mastercard, American Express, JCB or Diners Club credit cards once the aircraft completes its ascent. The registered package is valid until the end of the journey, but cannot be used on multiple devices at the same time.
From October to the end of December 2019, as part of the launch of this new service, Vietnam Airlines will offer each passenger 30 minutes of complimentary wifi usage applicable to the in-flight “messaging service” package.
Business Traveller Asia-Pacific previously had a look at the wifi packages currently available on Asia-Pacific’s biggest carriers.
Vietnam Airlines’ passengers will be notified of the new in-flight wifi service at the check-in counters, through signage at the aircraft gate, service manuals at the front seat bag on the aircraft, and during in-flight announcements.
“With the goal of becoming a digital airline, Vietnam Airlines continues to take the lead in adopting information technology to bring customers added service. By providing the first in-flight Wi-Fi service in Vietnam, we hope to bring passengers a brand-new experience and convenience by allowing internet usage during the flight,” said Le Hong Ha, executive vice president of Vietnam Airlines.
The Vietnamese flag carrier took delivery of its first of eight Boeing 787-10 Dreamliner aircraft in August, and it has recently expanded its codeshare agreement with Delta Air Lines.
It has also implemented a new piece concept baggage allowance policy on all its flights since this August.