Norwegian has enhanced its inflight wifi service, allowing passengers to stay connected for the entire duration of their flight.
Previously customers had to wait until Norwegian aircraft had climbed to 10,000 feet before the wifi network was switched on, but the service will now be available from “gate-to-gate” on all routes with wifi-enabled aircraft.
The carrier offers free wifi on all European services, and is currently rolling out connectivity across its B787-9 aircraft, with a choice of a free basic connection or a paid-for high-speed option for streaming.
Norwegian says it expects to have completed installation on 50 per cent of its B787-9s by 2020.
Commenting on the news, Norwegian’s Chief Customer and Digital Officer Kurt Simonsen said:
“We know how important it is for our passengers to have internet access. Until recently, flights were hour-long black holes when it comes to internet coverage. Now, Norwegian makes it possible to be online from the moment you board the aircraft until you step outside again.
“We launched free wifi on board in 2011 and since millions of passengers have been surfing the internet on board, so are looking very much forward to offering the new gate-to-gate experience to our passengers.”