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What does Virgin Australia and Virgin Atlantic's proposed cooperation mean for you?

11 Jun 2019 by Michael Allen
Virgin Australia VH-VPH Aircraft Takeoff

Virgin Australia and Virgin Atlantic have announced their intention to enter into a long term-cooperation agreement. The aim is to create “more competitive” connecting flight services between Australia and the UK/Ireland and attract more  passengers to their flights.

The cooperation would be via the carrier’s “mutual mid-points” in Hong Kong and Los Angeles.

To this end, the two carriers have filed an application to the Australian Competition & Consumer Commission (ACCC), a government body whose responsibilities include preventing illegal anti-competitive behaviour.

The airlines are looking to cooperate for a minimum of five years on joint pricing, inventory management, scheduling coordination, network planning and marketing on services on the UK/Ireland route, according to the 41-page (minus attachments) ACCC filing. In addition, the airlines want to cooperate on product alignment, airport operations, joint procurement and tenders for corporate contracts.

The airlines will also extend their existing codeshare and frequent flyer agreements, improving access to, and the pricing of, codeshare inventory and providing passengers with a “strengthened loyalty proposition”. Virgin Australia and Virgin Atlantic also intend to jointly consider opportunities for new routes, frequencies and capacity up-gauges.

The current bilateral codeshare between the airlines, launched in March 2018, was driven by Virgin Australia’s commencement of services from Melbourne to Hong Kong. It was extended when Virgin Australia launched services between Sydney and Hong Kong in July 2018, according to the ACCC filing. Currently, passengers can buy a ticket on either airlines’ code between Australia and London, and utilise a stop-over in Los Angeles when booking with either airline and a stop-over in Hong Kong when booking with Virgin Atlantic.

Since October 2018, Virgin Atlantic has placed its code on an additional 14 domestic Australian city pairs operated by Virgin Australia. Virgin Australia and Virgin Atlantic flew 13,000 codeshare passengers in 2018, and expect to fly 18,000 in 2019, representing 24 passengers daily each way.

Impact on you, the passenger

So what does all this mean for you, the fare-paying passenger? The airlines’ ACCC filing makes for rather time-consuming reading, so we’ve broken down the key points for you here.

Cheaper tickets 

First of all, it will allow the airlines to make more seats available at lower prices to passengers flying between Australia and the UK/Ireland via Hong Kong and Los Angeles.

“Under their current arm’s length codeshare, each airline has a disincentive to make available to the other codeshare inventory in lower fare buckets if it considers that there may instead be the opportunity to sell those seats itself as it looks to solely maximise the yield on its own services rather than to fill up its available seats through the supply of codeshare inventory, which brings in only a small amount of revenue,” the airlines say.

“When it makes these calculations, it does so without full information and may miss opportunities to fill otherwise empty seats with connecting passengers. With joint management of inventory, the Applicants will be transparent with each other about demand for their operated services and opportunities for discount connecting fares to stimulate demand.”

Product enhancements

Passengers can also look forward to “[p]roduct enhancements in both the airport and on-board”. This will be achieved by “aligning baggage allowance, seat allocation, meal requests, check-in and boarding processes and lounge access”. In addition, there will be “[v]aluable improvements to reciprocal frequent flyer arrangements, lounge access and status recognition for passengers flying on Virgin Australia and Virgin Atlantic services.

“Travellers expect to have consistent service on Virgin-branded airlines and are often confused when two Virgin branded airlines operate at an airport and they are unable to utilise the airport services of one airline or access their lounge facilities,” the airlines said in the filing.

Better scheduling

Schedules will be improved, with reduced connection times and “an increased likelihood” of new services, frequencies and additional capacities through aircraft up gauges.

Now, customers travelling on each of the Melbourne-Hong Kong and Sydney-Hong Kong routes experience a layover of between six to seven hours at Hong Kong airport, the airlines say in the ACCC filing. This results in an elapsed journey time of 28 hours and 30 minutes, from SYD/MEL-LHR, which is “less convenient than travel times via other mid-points such as Singapore, and can be especially unappealing for corporate travellers”.

For services to Europe via Los Angeles, the airlines add, passengers tend to stop-over instead of connecting same day.

The airlines say they will “work together to make the timing as attractive as possible to facilitate holiday stopovers at Los Angeles”.

Improved Hong Kong and LA lounge access 

In Hong Kong, Virgin Atlantic currently departs from the main terminal in Hong Kong and Virgin Australia operates out of the Midfield Terminal alongside Hong Kong Airlines, the ACCC filing says. Virgin Atlantic uses the Plaza Premium (First) lounge in Hong Kong (Gate 1) and Virgin Australia uses the Hong Kong Airlines lounge.

“This poses a challenge to the overall customer experience as passengers assume one Virgin operation in Hong Kong,” the airlines say, adding that they will “explore possibilities for collocating operations in the main terminal and utilising the same lounge, providing a seamless ‘Virgin to Virgin’ experience.”

Los Angeles airport is undergoing significant modernisation and upgrade works initiated by Delta Airlines. Virgin Australia and Virgin Atlantic plan to “explore co-location of their lounges and other airport facilities as the development progresses”.

Frequent flyer benefits

The airlines say they already offer customers “significant benefits” through the reciprocal earn and redemption of loyalty points on each other’s services and the recognition of status and high value guests. However, under the proposed cooperation, they will invest in “valuable improvements” to their reciprocal loyalty benefits, which they say will benefit the millions of customers who are members of Velocity or Flying Club, Virgin Australia’s and Virgin Atlantic’s respective loyalty programmes.

The airlines say frequent flyers could benefit in the following ways:

  • By extending the existing codeshare arrangements to all onwards connections in Australia and New Zealand and in the UK and Ireland, passengers will have more opportunities to earn points on each other’s code.
  • Customers will be able to access greater status benefits, tier recognition, and greater ease of reward seat bookings and upgrades through the automation of rewards and tier status recognition through an online system.
  • The airlines will introduce online points redemption facilities. Now, Virgin Australia and Virgin Atlantic do not have real-time access to each other’s redemption inventory, and members are required to make partner redemption bookings by calling the contact centre
  • The airlines will introduce reciprocal tier bonus points earn on each other’s flights to reward high value members.
  • The airlines also propose to implement a reciprocal points upgrade proposition on each other’s flights. This would be a “unique customer proposition” on the Australia to London route, which is not currently offered by any competitors.
Virgin Atlantic A330-200

'Fundamentally pro-competitive' cooperation

The airlines are arguing to the ACCC and the public that the cooperation will be “fundamentally pro-competitive”.

“By driving passenger feed, it will assist Virgin Australia to more sustainably operate its Australia-Hong Kong services in competition with Qantas and Cathay Pacific. More broadly, authorised cooperation and alliances of this kind are crucial to Virgin Australia’s ability to offer an international network and establish itself as a second full service airline for Australian passengers, promoting choice and competition,” the airlines say.

“Virgin Australia and Virgin Atlantic operate entirely complementary networks. They do not operate on any overlapping routes and, for both operational and commercial reasons, will not operate services in competition with each other in the future.”

They say that while Virgin Australia and Virgin Atlantic have a combined market share of less than 3 per cent on the Australia-UK/Europe flight market, rivals Qantas and Emirates have a combined market share of 40 per cent, with a “long term authorised alliance in place”.

Virgin Australia Group now operates a fleet of 133 aircraft on an average 500 flights per day, to 42 domestic destinations and 15 international destinations.

Virgin Atlantic operates a fleet of 46 aircraft, servicing 26 long-haul destinations across North America, the Caribbean, Africa and the Asia Pacific.

From 2004 to 2014, Virgin Atlantic operated its own one stop services between London and Sydney via Hong Kong, ultimately withdrawing the services due to high operating costs and poor route performance.

virginaustralia.com, virginatlantic.com 

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