Shangri-La Group is set to launch its e-services under WeChat Mini Programme and WeChat online pay platform, from June 1, 2019. These e-services include online pay and offline deposit for guests with WeChat accounts. This development is a result of Shangri-La’s strategic partnership with Tencent last year.
Expressing his views on this digital transformation, Yang Jiancheng, Shangri-La Group Chief Technology Officer said, “Working with Tencent has enabled us to make much progress in our joint efforts to drive the technology transformation of the hotel industry.
“We are excited by the many possibilities and innovative solutions that come from leveraging technology to create even more convenient and personalised experiences for our customers. We look forward to bringing more unique offerings to our guests.”
Initially, the WeChat Mini Programme and WeChat online pay service will be available in all 50 Shangri-La properties in mainland China. However, it will eventually be covered across all 100 hotels globally including Shangri-La, Kerry, Hotel Jen and Traders properties.
In addition to enhancing the guest experience, this initiative will also help the hospitality group in offering a one-stop solution for e-payment — guests can use the WeChat online pay for room bookings via Shangri-La WeChat Mini Programme. Around 46 Shangri-La hotels in mainland China will also allow offline WeChat deposit pay for checkin at the front desk. Furthermore, guests can also track the offline deposit transaction via their WeChat account and get instant refund upon checkout.
The WeChat pay will also benefit Golden Circle members, who can opt to manage their account from the WeChat end. On the other hand, WeChat users can join the Golden Circle programme directly via the platform.