Vietnam Airlines has rolled out a new “Meet and Greet” service at three airports in Vietnam that it flies to that allows passengers to receive departure, arrival and transit assistance for a fee.
These new services are available at Hanoi’s Noi Bai International Airport, Ho Chi Minh City’s Tan Son Nhat International Airport and Da Nang International Airport.
For departures, the new services include assistance with check-in, priority baggage drop-off, security and immigration handling, and escorting to the gate. Transiting passengers can also receive assistance, meeting an agent at the airbridge or terminal gate and being escorted through transit procedures and to the gate for their connecting flight.
Arriving passengers, meanwhile, can get assistance with passport control, and baggage and customs, as well as being escorted to the airport exit. Agents similarly meet passengers at their respective airbridge or gate.
There is a fee for the meet and greet services, though those with mobility issues can receive assistance free of charge. Business Traveller Asia-Pacific has contacted Vietnam Airlines to confirm the price for the service.
Travellers can book the service at Vietnam Airlines’ ticket offices 24 hours prior to departure.
Vietnam Airlines is making a number of changes to its service offerings, most notably the introduction of a new “Superlite” hand-baggage only economy class fare that doesn’t include check-in luggage in the cost of the ticket – a rarity among legacy carriers in Asia-Pacific.