Skyteam has launched a new tool on its website which it says allows for almost instant retro-active validation of miles’ claims.
Skyteam says that the online, retroactive credit tool is already available across “most” of its 20 members with the remainder being added in coming months. The airline alliance hopes that the new tool will speed up traveller’s claims when a Frequent Flyer Program (FFP) number has not been entered into a reservation. Post-trip, a traveller will log into their FFP account, enter their flight details and the system validates the request in seconds. Skyteam says that eligible flights are credited to their account automatically and retroactive requests can be made as little as one week after the date of travel – the shortest time frame in the industry.
“We are offering a fast, simple and seamless way to claim missing miles across the alliance for our more than 200 million frequent flyers,” said Michael Schutzbank, SkyTeam’s Director for Customer Loyalty. “Uncredited flights can make a difference when it comes to a customer’s status level or being able to claim an award ticket, but this quick and easy solution ensures our frequent flyers benefit from every mile flown.”
“SkyTeam’s new retroactive credit tool is another example of how our alliance is leading the industry in customer-centric innovation,” said Perry Cantarutti, SkyTeam’s CEO and Managing Director. “Loyalty is a key focus for SkyTeam. We greatly value our frequent flyers and our ongoing investment in technology will continue to deliver value both for customers and our member airlines by enhancing every aspect of the travel experience.”
The 20 members of Skyteam are: Aeroflot, Aerolíneas Argentinas, Aeroméxico, Air Europa, Air France, Alitalia, China Airlines, China Eastern, China Southern, Czech Airlines, Delta Air Lines, Garuda Indonesia, Kenya Airways, KLM Royal Dutch Airlines, Korean Air, Middle East Airlines, Saudia, TAROM, Vietnam Airlines and Xiamen Airlines.
There are 17 different SkyTeam FFPs and over 200 million frequent flyer members