Business Traveller Awards 2016

Business Traveller Awards-2013

The 2016 Business Traveller Awards were announced at a luncheon at London’s Royal Garden hotel on Monday, October 3, by the publishers of Business Traveller magazine, Panacea Media, and presented by special guest Ben Fogle.

Sponsored by Panasonic, the Business Traveller Awards are voted for by readers of the magazine, with the results authenticated by an independent auditing company, and are widely recognised as the market’s benchmark for excellence. A fixture of the business travel and hospitality calendar for more than 30 years, this year’s hotly contested awards were attended by more than 300 industry leaders.

Singapore Airlines took an impressive five awards, being named Best Airline as well as retaining the four it received last year for Best Long-Haul Airline, Best Asian Airline, Best Cabin Staff and Best Economy Class.

British Airways again took the awards for Best Short-Haul Carrier, Best Frequent Flyer Programme and Best Airport Lounge, for its Concorde Room at London Heathrow T5, while Oneworld was named Best Airline Alliance.

Qatar Airways was again victorious in the Best Business Class and Best Middle Eastern Airline categories, while Emirates was named Best First Class, Virgin Atlantic Best Premium Economy Class, and Easyjet Best Low-Cost Airline.

American Airlines was named Best North American Airline, South African Airways Best African Airline and LOT Polish Airlines Best Eastern European Airline.

For a phenomenal 29th year in a row, Singapore’s Changi airport won the Best Airport in the World award, while Amsterdam Schiphol took the Europe prize, and London Heathrow was named Best Airport for Tax-Free Shopping.

Avis was again named the Best Car Rental Company Worldwide and in Europe, while Hertz took the North America prize. Virgin Trains retained the Best UK Domestic Train Service award.

In the hotel categories, InterContinental Hotels & Resorts, Hilton Hotels & Resorts and Four Seasons Hotels & Resorts each won three prizes. InterContinental added the Best Business Hotel Chain Worldwide award to the two it received last year for Best Business Hotel Chain in Europe and the Best Business Hotel in the UK, for the InterContinental London Park Lane.

Hilton retained its awards for the Best Business Hotel Chain in the UK and the Best Business Hotel in Eastern Europe, for Hilton Prague, and also grabbed the Best Hotel Loyalty Scheme accolade.

Four Seasons retained the Best Luxury Hotel Chain award, while the Four Seasons George V Paris won the Best Business Hotel in Western Europe award, and the Four Seasons New York took the North America prize.

The coveted Best Business Hotel Worldwide award went to Shangri-La Singapore, with the group also being named Best Business Hotel Chain in Asia-Pacific. Jumeirah Hotels & Resorts was also a double winner, being named Best Business Hotel Chain in the Middle East for a 12th year, and with the Jumeirah Emirates Towers in Dubai retaining the Middle East hotel award.

Other winners included Marriott Hotels, Taj Hotels Resorts & Palaces, the Peninsula Hong Kong, Premier Inn, Hotel du Vin, Ascott the Residence and Regal Airport Hotel Hong Kong.

Business Traveller Awards 2016 full results

AIRLINES

Best Airline

  1. Singapore Airlines
  2. Emirates
  3. British Airways
  4. Qatar Airways
  5. Cathay Pacific

Best Short-Haul Carrier

  1. British Airways
  2. Aegean Airlines
  3. Swiss
  4. easyJet

Best Long-Haul Airline

  1. Singapore Airlines
  2. Cathay Pacific
  3. Qatar Airways
  4. Emirates

Best First Class

  1. Emirates
  2. Singapore Airlines
  3. British Airways
  4. Etihad Airways

Best Business Class

  1. Qatar Airways
  2. Singapore Airlines
  3. Cathay Pacific
  4. Emirates
  5. Virgin Atlantic

Best Premium Economy Class

  1. Virgin Atlantic
  2. Qantas
  3. British Airways
  4. Air New Zealand

Best Economy Class

  1. Singapore Airlines
  2. Emirates
  3. Japan Airlines
  4. Cathay Pacific

Best African Airline

  1. South African Airways
  2. Ethiopian Airlines
  3. Kenya Airways
  4. Comair (British Airways)

Best Asian Airline

  1. Singapore Airlines
  2. Cathay Pacific
  3. Japan Airlines
  4. Thai Airways

Best Eastern European Airline

  1. LOT Polish Airlines
  2. Wizz Air
  3. Aeroflot
  4. Czech Airlines

Best Middle Eastern Airline

  1. Qatar Airways
  2. Emirates
  3. Etihad Airways
  4. El Al

Best North American Airline

  1. American Airlines
  2. Delta Air Lines
  3. JetBlue
  4. Air Canada

Best Low-Cost Airline

  1. easyJet
  2. AirAsia
  3. Norwegian
  4. JetBlue

Best Cabin Staff

  1. Singapore Airlines
  2. Cathay Pacific
  3. Virgin Atlantic
  4. British Airways

Best Frequent Flyer Programme

  1. British Airways Executive Club
  2. Lufthansa Miles & More
  3. American Airlines AAdvantage
  4. Virgin Atlantic Flying Club

Best Airline Alliance

  1. oneworld
  2. Star Alliance
  3. SkyTeam

HOTELS       

Best Business Hotel Chain Worldwide

  1. InterContinental Hotels & Resorts
  2. Four Seasons Hotels & Resorts
  3. Shangri-La Hotels and Resorts
  4. Hilton Hotels & Resorts
  5. Marriott Hotels

Best Business Hotel Chain in the UK

  1. Hilton Hotels & Resorts
  2. InterContinental Hotels & Resorts
  3. Marriott Hotels
  4. Premier Inn

Best Business Hotel Chain in Europe

  1. InterContinental Hotels & Resorts
  2. Hilton Hotels & Resorts
  3. Sofitel
  4. Kempinski

Best Business Hotel Chain in the Middle East

  1. Jumeirah Hotels & Resorts
  2. Rotana Hotels & Resorts
  3. InterContinental Hotels & Resorts
  4. Shangri-La Hotels and Resorts

Best Business Hotel Chain in Asia-Pacific

  1. Shangri-La Hotels and Resorts
  2. Mandarin Oriental
  3. InterContinental Hotels & Resorts
  4. The Peninsula Hotels

Best Business Hotel Chain in India

  1. Taj Hotels Resorts & Palaces
  2. Oberoi Hotels & Resorts
  3. The Leela Palaces, Hotels & Resorts

Best Business Hotel Chain in North America

  1. Marriott Hotels
  2. Hilton Hotels & Resorts
  3. Fairmont Hotels & Resorts
  4. Four Seasons Hotels & Resorts

Best Business Hotel Worldwide

  1. Shangri-La Singapore
  2. The Peninsula Hong Kong
  3. Mandarin Oriental Bangkok
  4. Shangri-La Bangkok

Best Business Hotel in the UK

  1. InterContinental London Park Lane
  2. Claridge’s, London
  3. The Dorchester, London
  4. The Langham, London

Best Business Hotel in Eastern Europe

  1. Hilton Prague
  2. Four Seasons Gresham Palace Budapest
  3. Hilton Budapest
  4. Four Seasons Prague

Best Business Hotel in Western Europe

  1. Four Seasons George V, Paris
  2. InterContinental Paris Le Grand
  3. Hotel Adlon Kempinski Berlin
  4. Hilton Amsterdam

Best Business Hotel in the Middle East

  1. Jumeirah Emirates Towers, Dubai
  2. Burj Al Arab Jumeirah, Dubai
  3. Grand Hyatt Dubai
  4. JW Marriott Marquis Dubai

Best Business Hotel in Asia-Pacific

  1. The Peninsula Hong Kong
  2. Shangri-La Singapore
  3. Mandarin Oriental Hong Kong
  4. Shangri-La Bangkok

Best Business Hotel in North America

  1. Four Seasons New York
  2. The Peninsula Chicago
  3. Mandarin Oriental Miami
  4. The St Regis New York

Best Luxury Hotel Chain

  1. Four Seasons Hotels & Resorts
  2. Shangri-La Hotels & Resorts
  3. The Peninsula Hotels
  4. Mandarin Oriental

Best Budget Hotel Chain

  1. Premier Inn
  2. ibis
  3. Hampton by Hilton
  4. Holiday Inn Express

Best Smaller Hotel Chain

  1. Hotel du Vin
  2. Malmaison
  3. The Peninsula Hotels
  4. Red Carnation

Best Airport Hotel

  1. Regal Airport Hotel Hong Kong
  2. Sofitel London Heathrow
  3. Novotel Bangkok Suvarnabhumi Airport
  4. Crowne Plaza Changi Airport, Singapore

Best Hotel Loyalty Scheme

  1. Hilton HHonors
  2. IHG Rewards Club
  3. Starwood Preferred Guest
  4. Marriott Rewards

Best Serviced Apartment Company

  1. Ascott The Residence
  2. Citadines Apart’hotel
  3. Frasers Hospitality
  4. Staybridge Suites

AIRPORTS

Best Airport in the World

  1. Singapore Changi Airport
  2. London Heathrow Airport
  3. Hong Kong International Airport
  4. Hamad International Airport, Doha
  5. Dubai International Airport

Best Airport in Europe

  1. Amsterdam Schiphol Airport
  2. London Heathrow Airport
  3. Munich Airport
  4. Zurich Airport

Best Airport for Tax-Free Shopping

  1. London Heathrow Airport
  2. Singapore Changi Airport
  3. Dubai International Airport
  4. Amsterdam Schiphol Airport

Best Airport Lounge

  1. British Airways Concorde Room, London Heathrow
  2. Virgin Atlantic Clubhouse, London Heathrow
  3. Qatar Airways Al Mourjan Business Lounge, Doha
  4. Cathay Pacific The Wing First Class, Hong Kong

SURFACE TRAVEL

Best Car Rental Company Worldwide

  1. Avis
  2. Hertz
  3. Sixt
  4. Europcar

Best Car Rental Company in Europe

  1. Avis
  2. Hertz
  3. Europcar
  4. Sixt

Best Car Rental Company in North America

  1. Hertz
  2. Avis
  3. Alamo
  4. Sixt

Best UK Domestic Train Service    

  1. Virgin Trains
  2. Virgin Trains East Coast
  3. Great Western Railway
  4. Heathrow Express

 


715
Shares
Share with your friends










Submit


  • crookieLondon

    Best First Class section of these awards. How on earth can any airline beat Etihad? Experience the First Apartment on their amazing A380 and seriously tell me that you can find better. They don’t call it “Flying Reimagined” for nothing. I’ve travelled with all finalists in First with the exception of Singapore and Etihad is streets ahead of the rest.

    • Marlow1971

      You’ve answered your own question! This isn’t a scientific selection – it’s a readers poll and if readers have not flown Ethihad then they’re unlikely to vote for them. All the usual prejudices and brand opinions will drive voting as well as personal opinion.

      It disadvantages operators of planes, trains or hotels who operate in a narrower niche and I suspect some people vote in a category they may not have any experience of in the last 12 months.

      • That’s taken into account. The research company ask which airline’s readers have flown on and then which airlines they have flown on in the last 12 months.
        You’re right that “if readers have not flown on an airline then they are unlikely to vote for them” but then, what would be the value of a survey if it took into account votes of people who have never flown on an airline or stayed at that hotel?

  • Silvertoad

    Who votes in this survey? British Airways management? The fact that BA got voted 3rd best First class is making this poll look very dubious just like the Skytrax Awards.
    How is it possible that Cathay with it’s 1-1-1 layout, Lufthansa with its immaculate ground handling and private chauffeur to the plane on departure, excellent inflight service from the time you step onboard and escort all the way to baggage claim or Swiss Airlines’ new first class bed with a down duvet covers did not make the top 4? There are 10 airlines that I can think of that mop the floor with BA’s first class (dubbed “J+” in many forums). I’d easily rank Cathay, Swiss, Lufthansa, ANA, Japan Airlines, Thai, Etihad, Qantas, Qatar and even Air France above BA.
    And Concorde Room the best lounge in the world??? Is this survey a joke? Or do these readers not fly any other first class to compare BA’s product to? Thai Airways lounge with free one hour massages for first class passengers? Singapore Airline’s Private Room for first class passengers at Changi? Qantas Lounges in Sydney, Melbourne or LAX? Lufthansa’s First class terminal and first class lounges with full restaurants offering a la carte dining and buffets catered by Do & Co?
    BA offers nothing in terms of ground handling at any airport upon departure or arrival. Hell, BA won’t even check through my bag after flying First class connecting to a BA business class flight on a separate ticket with its new baggage policy! BA is a legacy “full service” airline that has the service of a low cost carrier and its shocking to see BA on the short list of “Best” in any category.

    Mr Otley, I’ve been reading your magazine since I was 10 years old back in the day when the magazine was bundled with the OAG paperback timetables and I’ve never seen a BT survey so skewed as this one. Can you please somehow improve the credibility of this survey by counting voters who have flown on 3 or more first class services during the past year? If your sample is predominantly UK based and this population has only flown BA then yes they are going to only vote from what they know (which isn’t a whole lot to obtain objective results for the survey). Perhaps give voters who have flown on more carriers more voting weight. Sure there might be some inaccuracies if people claim to fly on more carriers than they do but they still will only vote for airlines they’ve actually flown on. The credibility of your survey is at stake with the current survey methodology.

    • The survey you see here is of Business Traveller UK.

      They are not exclusively UK readers but a large proportion are.

      The survey is conducted for us by a market research company in this case during April-Jun 2016.

      One of the things the research company does is cross tab the votes against the actual airlines people have flown in the previous 12 months to ensure it is based on experience. This was introduced about 14 years ago.

      Whilst you might not agree with the results it is our duty to report them as they are.

      We will be inviting people to vote in about 5 weeks time so all I would do is encourage you to vote and make sure your voice is heard.

      This year we are streamlining the survey with fewer questions to make it quicker and easier to answer.

      We do also have surveys/awards in other editions of Business Traveller and yes the results are different. For example you can view the Asia results here….

      https://www.businesstraveller.com/awards/business-traveller-asia-pacific-awards/