The Chief Executive of British Airways, Alex Cruz, says that he sees customer approval ratings for Buy on Board improving, and technology problems with the introduction of the new service are being solved.

Speaking at the Hangar 51 technology event, Mr Cruz admitted that there have been challenges with the introduction of the new technology, but they are being overcome.

For more details on the event where the interview took place, as well as the new technology initiatives being introduced across the IAG group of airlines, see

IAG presents the first five winners of its start-up event