British Airways’ website has today suffered a prolonged technical problem meaning passengers have been unable to book, check-in or access their Executive Club Accounts.
The website went down at around 1300 today (GMT) and reappeared around 1945. There are still problems however.
“Unfortunately the IT system which manages the online check-in function has not been fully fixed and therefore we have taken the decision to switch it off for the time being. We recognise the frustration this is causing some customers and we are trying to fix it as an urgent priority.
If you are flying with us on Tuesday evening or Wednesday, please check-in at the airport and arrive in good time for your flight as we expect some of the major airports on our network to be busier than usual at what is already a busy time of year with the Easter holidays.
Thank you for your support and understanding while our website is not working to its full capacity, and we look forward to welcoming you on board for your flight.”
A BA spokesperson apologised for the issues at the time of the outage.
“We are working very hard to resolve a technical fault on our website as quickly as possible and are sorry for the issues some customers are experiencing.
“Our flights are continuing to operate as normal and customers due to travel can check-in at the airport before their flight if they have not been able to use our website.”