Virgin Atlantic has apologised to customers following recent issues with users accessing their Flying Club loyalty accounts.
The carrier recently carried out an upgrade to its IT systems, and is in the process of making widespread changes to its Flying Club programme.
Members have experienced difficulties logging into their accounts, as can be seen on this V-Flyer forum thread.
The carrier has added a “Need a hand logging in?” page to its website, including advice to use Flying Club membership numbers instead of usernames on the login page.
In a statement a spokesperson said:
“We’re aware of some issues currently affecting our Flying Club members when trying to access their online accounts and apologise for the inconvenience caused.
“We are monitoring our systems and resolving issues as they arise, but in the meantime, members unable to access their account can seek assistance from our Customer Service Centre.”