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UPDATE: Snow causes disruption at UK airports

Published: 18/12/2009 - Filed under: News »

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Severe weather conditions are currently causing delays and cancellations at several UK airports.

London Luton Airport

London Luton Airport has been forced to cancel and divert around 30 flights this morning, including Easyjet and Aer Araan services. Visit the airport's website for a full list of affected services, as well as the following advice:

As a result of heavy snowfall overnight flights arriving at and departing from London Luton Airport are subject to delay, diversion or cancellation.

Flights have now resumed, however passengers or those meeting people at the airport are strongly advised to contact the airline.

The most up to date information will be posted on this website as soon as it is available.

Visit london-luton.co.uk.

London City Airport

London City's runway is now open again having been forced to close for a short time due to the adverse weather conditions. According to the airport, services are returning to normal but it continues to advise passengers to contact their airline for further information.

Visit londoncityairport.com.

BAA

BAA's London airports - Heathrow, Gatwick (see below) and Stansted - are all experiencing severe flight delays and cancellations. Please visit their respective websites for live arrivals and departures information. BAA has issued the following advice:

Due to severe weather conditions across the UK and Europe, delays and cancellations are possible today. Passengers should check details of their flights with their airlines before setting off for the airport.

Visit baa.com, stanstedairport.com, heathrowairport.com.

London Gatwick Airport

Gatwick Airport has issued the following statement:

Gatwick Airport has now re-opened following the earlier runway closure. A number of inbound and outbound flights have been affected and passengers are advised to contact their airline for the latest flight information.

We apologise for the disruption caused to our passengers’ travel plans.

Visit gatwickairport.com.

Easyjet statement

As a result of significant snowfall across the UK and parts of Europe, easyJet, like many airlines, is experiencing disruption this morning.

The full list of cancelled flights can be found on http://easyjet.custhelp.com/cgi-bin/easyjet.cfg/php/enduser/std_adp.php?p_faqid=3708

In summary all flights due to depart Luton and Gatwick before 11.30am today have been cancelled, once these airports have reopened we will provide information on the flying programme for the rest of the day.

In addition a number of other flights across the airline's European network have also been cancelled.

Passengers are advised to check the website before they depart for the airport. Those whose flights have been cancelled, can either claim a refund by emailing customer services or arrange a free transfer by logging on to Manage Booking on easyjet.com.

Visit easyjet.com.

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COMMENTS » 

chartsutton - 18/12/2009 18:47

23cm of snow last night at Chart Sutton in Kent. Check out the videos here: http://www.youtube.com/watch?v=33YUdCeOtMk and http://www.youtube.com/watch?v=YfDwngdZbZA&feature=channel

BATraveller - 20/12/2009 21:26

Snow over the weekend on the East Coast of the US has caused immense havoc to the extent that over 1000 BA passengers from flights BA 264, BA 292 and BA 216 have been stranded in Washington alone. The response from BA has been pretty appalling with a distinct lack of communication or coordination with chaos reigning at the airport and contradiction between the BA helplines in the UK and the US. You would think that after many years of operation they would be better organised. Its only snow.....

Snow in the UK and the US is the root cause of the delays but you would think having supplied an email address and a mobile phone number as part of the booking process you would receive regular updates and consistent communication from the airline but no nothing. No one from the airline has been proactive in advising passengers on what to do. And evern after waiting on hold for 45 minutes to get through to BA on the phone the advice is pretty worthless.

Families with very young children were left to battle in the freezing snow last night for up to an hour to try and board hotel courtesy buses following the cancelation of the rebooked Friday night flights; being transferred to hotels which were already overbooked. Again there was no clear communication between BA, the hotels and the passengers effected.

The word from BA this morning on being told that my hotel was full and I could not have my room for another night: "well you will just have to join the other passengers sleeping on the floor of the terminal tonight....." Not exactly constructive feedback.

martincartmel - 01/12/2010 15:59

I found the information on the delays useful

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