Delta has launched its latest pilot which allows customers to video chat with a customer service agent.
Taking place at Ronald Reagan Washington National airport (DCA), the project comprises five interactive digital screens positioned at the airport’s Delta Sky Assist area, which customers can use to speak with Delta staff.
Vice president of reservations sales and customer care, Charisse Evans, said:
“More and more people are choosing video chat to connect in their everyday lives, so we wanted to bring that channel to Delta customers.
“We have the best specialists in the business – and now, they’ll be able to deliver customer solutions in an even more personal, face-to-face way.”
The video chat concept also features a text option, provided in response to feedback from the airline’s advisory board on disabilities.
This project follows a recent project which allowed eligible customers to enter Delta’s Sky Club and board the aircraft using their fingerprints.
The airline also recently launched a biometric self-service bag drop at Minneapolis St Paul International, a luggage tracking service to its mobile app, and a new system of boarding lines at Atlanta airport.
